Miller Industries hauls out siloed data with Infor Birst

Before deploying networked business intelligence (BI) from Infor® Birst, the information needed to manage finance, sales, and manufacturing processes was locked in multiple systems and only accessible to technical experts. Decentralized analytics teams pulled data directly from source systems, generating islands of information that could not be shared. Further, executive-level reporting was manual, and it was very time-consuming to not only access information but also to reconcile inconsistent metrics. These manual processes greatly increased the time it took Miller Industries to make decisions and were a huge drain on the productivity of the management teams.

Miller Industries, Inc. (“Miller Industries”) is the world leader in towing and recovery equipment. Founded in 1990, this Tennessee-based company provides innovative, high-quality towing and recovery equipment worldwide. Exporting to countries around the world, Miller Industries operates from a total of four manufacturing facilities in the United States, one in the United Kingdom, and one in France. Each manufacturing plant specializes in certain products or brands integrating back-end products with equipment-specific chassis. Miller Industries markets products under the brands: Century®, Holmes®, Chevron®, Vulcan®, Boniface®, and Jige®. As an industry leader, Miller Industries produces a comprehensive line of quality equipment, including carriers up to 30 feet in length, with deck capabilities of up to 40,000 lb. and towing recovery units with boom capacities of 100 tons. Miller Industries products are sold and serviced through the largest distribution network in the industry.