Military Branch Optimizes Availability and Security of Application Services

The branch of the United States Military was engaged in a major, multi-year data center and digital transformation initiative that touched many aspects of their infrastructure design. With multiple major data centers, 100 remote facilities, migration of key services to Amazon AWS GovCloud, as well as thousands of remote users, providing consistent high-quality availability to critical application services was no small task. Broad, comprehensive, end-to-end application visibility was needed to identify and troubleshoot disruptions, track performance before, during, and after migrations to new data center technologies and /or to the cloud, map service dependencies, and trend end-user experience from all their global locations to the data centers and cloud services to ensure uniformity in security and quality service delivery.

The IT and Security operations teams for this branch of the United States Military has a difficult mission – to ensure the security, performance, and availability of their application services around the world. For this branch of the military, hundreds of thousands of active-duty personnel and ready reservists, along with many thousands more civilian employees deployed in global locations that are often difficult to reach, all depend on this IT and SecOps team for seamless, secure communications. The criticality of swift, unencumbered communications to and from these service people and locations cannot be overstated, particularly considering that the safety and protection of US citizens may be in the balance. Personnel of the military branch depend on their networked applications for all sorts of purposes from simple email, voice services, and video conferencing (unified communications & collaboration – UC&C), to enterprise resource planning (ERP) for ordering and delivering all their equipment, uniforms, food, and other supplies, just to highlight a few important services.