RingCentral
Case Studies
Midwest Freight Systems Enhances Real-Time Communication with RingCentral Glip
Overview
Midwest Freight Systems Enhances Real-Time Communication with RingCentral GlipRingCentral |
Functional Applications - Transportation Management Systems (TMS) Networks & Connectivity - 5G | |
Buildings Transportation | |
Logistics & Transportation Maintenance | |
Driver Performance Monitoring Personnel Tracking & Monitoring | |
Operational Impact
The implementation of RingCentral Glip has significantly improved the operational efficiency of Midwest Freight Systems. The platform has not only enhanced communication among the staff but also streamlined task management. The separation of communication and collaboration by business function has reduced confusion and made it easier for the right people to pay attention to the right tasks. The use of Glip Tasks has made work assignment more efficient, reducing confusion and duplicate work. The platform has also proved to be an effective tool for crisis management, such as rerouting trucks and replacing drivers in case of emergencies. On a routine basis, the Operations team uses Glip Tasks to map out their master plan for the day and make specific assignments, thereby keeping the transportation business moving smoothly. | |
Quantitative Benefit
RingCentral Glip probably saves every user 30 minutes to an hour per day by streamlining communications and clarifying tasks. | |
Midwest Freight has about 40 active users on RingCentral Glip, most of whom are in one of the two offshore locations, coordinating their work with 10 administrative staff members at headquarters. | |