RingCentral Case Studies MiCamp Merchant Services Enhances Mobility and Efficiency with RingCentral

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	MiCamp Merchant Services Enhances Mobility and Efficiency with RingCentral RingCentral

MiCamp Merchant Services Enhances Mobility and Efficiency with RingCentral

RingCentral

Technology Category	Robots - Wheeled Robots
Applicable Industries	E-Commerce Retail
Applicable Functions	Sales & Marketing
Use Cases	Autonomous Transport Systems Transportation Simulation
Services	System Integration Training
Challenge	MiCamp Merchant Services, a leading credit and debit card processing provider, was facing challenges in maintaining reliable communication, especially for its sales team. The company's business model heavily relies on making outbound calls, and any downtime in their phone system could significantly hamper their operations. Additionally, with the increasing mobility of their workforce, the company needed a solution that could allow their employees to receive calls even when they were away from their desks. The company also required a system that could provide on-demand and easily accessible call recording for training purposes, and a way to monitor sales reps and generate reports for management. Read More
About Customer	MiCamp Merchant Services is a leading provider of credit and debit card processing services in the United States. The company offers a wide range of processing options for various types of businesses, including retail stores, E-commerce, and restaurants. It also provides a wireless merchant function and accounts designed for mobile merchants and companies that process credit card information over the phone. Founded in 2006, MiCamp Merchant Services is headquartered in Phoenix, AZ, and employs 41 people. Read More
Solution	MiCamp Merchant Services found its solution in RingCentral, a cloud-based phone system. RingCentral provided the company with a reliable and robust phone system that ensured minimal downtime. The system's proactive support was often aware of any issues before the company itself was, and fixes were implemented immediately. RingCentral also offered practical features that enhanced the company's operations. Its on-demand call recording feature became an essential tool for training, and the ability to access call logs helped track progress and generate reports. The RingCentral mobile app was another significant feature that addressed the company's need for mobility. The app allowed employees to receive calls even when they were away from their desks, maintaining their professional image by using their business phone numbers instead of personal ones. Read More Log in to view content
Contents

Technology Category

Robots - Wheeled Robots

Applicable Industries

E-Commerce

Retail

Applicable Functions

Sales & Marketing

Use Cases

Autonomous Transport Systems

Transportation Simulation

Services

System Integration

Training

Challenge

MiCamp Merchant Services, a leading credit and debit card processing provider, was facing challenges in maintaining reliable communication, especially for its sales team. The company's business model heavily relies on making outbound calls, and any downtime in their phone system could significantly hamper their operations. Additionally, with the increasing mobility of their workforce, the company needed a solution that could allow their employees to receive calls even when they were away from their desks. The company also required a system that could provide on-demand and easily accessible call recording for training purposes, and a way to monitor sales reps and generate reports for management.

About Customer

MiCamp Merchant Services is a leading provider of credit and debit card processing services in the United States. The company offers a wide range of processing options for various types of businesses, including retail stores, E-commerce, and restaurants. It also provides a wireless merchant function and accounts designed for mobile merchants and companies that process credit card information over the phone. Founded in 2006, MiCamp Merchant Services is headquartered in Phoenix, AZ, and employs 41 people.

Solution

MiCamp Merchant Services found its solution in RingCentral, a cloud-based phone system. RingCentral provided the company with a reliable and robust phone system that ensured minimal downtime. The system's proactive support was often aware of any issues before the company itself was, and fixes were implemented immediately. RingCentral also offered practical features that enhanced the company's operations. Its on-demand call recording feature became an essential tool for training, and the ability to access call logs helped track progress and generate reports. The RingCentral mobile app was another significant feature that addressed the company's need for mobility. The app allowed employees to receive calls even when they were away from their desks, maintaining their professional image by using their business phone numbers instead of personal ones.

Impact #1	The implementation of RingCentral has significantly improved the operations at MiCamp Merchant Services. The reliable phone system has ensured that the sales team can make outbound calls without interruptions, which is crucial for the company's business. The on-demand call recording and access to call logs have not only improved training but also made reporting extremely easy. The sales manager can now monitor sales reps effectively and pull reports directly from the RingCentral online portal. The RingCentral mobile app has also enhanced the mobility of the employees, allowing them to receive calls even when they are away from their desks, and maintain their professional image by using their business phone numbers.

Impact #1

The implementation of RingCentral has significantly improved the operations at MiCamp Merchant Services. The reliable phone system has ensured that the sales team can make outbound calls without interruptions, which is crucial for the company's business. The on-demand call recording and access to call logs have not only improved training but also made reporting extremely easy. The sales manager can now monitor sales reps effectively and pull reports directly from the RingCentral online portal. The RingCentral mobile app has also enhanced the mobility of the employees, allowing them to receive calls even when they are away from their desks, and maintain their professional image by using their business phone numbers.

Benefit #1	40% of employees use the RingCentral mobile app, enhancing their mobility and maintaining their professional image.
Benefit #2	Immediate fixes to any issues with the phone system, minimizing downtime and ensuring continuous operations.
Benefit #3	Access to call logs and on-demand call recording, improving training and reporting processes.

Benefit #1

40% of employees use the RingCentral mobile app, enhancing their mobility and maintaining their professional image.

Benefit #2

Immediate fixes to any issues with the phone system, minimizing downtime and ensuring continuous operations.

Benefit #3

Access to call logs and on-demand call recording, improving training and reporting processes.

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Overview

MiCamp Merchant Services Enhances Mobility and Efficiency with RingCentral

Operational Impact

Quantitative Benefit