Celigo Case Studies Miansai Streamlines Operations and Enhances Customer Satisfaction with Celigo Integration

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	Miansai Streamlines Operations and Enhances Customer Satisfaction with Celigo Integration Celigo

Miansai Streamlines Operations and Enhances Customer Satisfaction with Celigo Integration

Celigo

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries	E-Commerce Retail
Applicable Functions	Sales & Marketing Warehouse & Inventory Management
Use Cases	Last Mile Delivery Retail Store Automation
Services	System Integration
Challenge	Miansai, a global accessories brand, was facing operational challenges due to the lack of integration between their multiple systems used to manage, track, invoice, and ship orders. This resulted in a significant amount of manual work, which was manageable when they were primarily selling wholesale. However, with the decline of retail department stores, Miansai shifted their business operations to support more direct-to-consumer sales through their own retail stores and website. This shift made the manual processes unsustainable. The main challenge was to integrate their new enterprise e-commerce platform, Shopify Plus, with their existing systems - NetSuite for order fulfillment and Square for point-of-sale (POS). They also planned to incorporate Returnly for managing returns. The integration solution needed to be easy-to-use, adaptable, scalable, and cloud-based to accommodate their evolving business needs. Read More
About Customer	Miansai is a global accessories brand founded by Michael Saiger in 2008. What started as a single bracelet has grown into a brand offering masculine, utilitarian accessories for men and women. Miansai designs are sold in 40 US states and 36 countries through its flagship store in New York’s Soho neighborhood, a store in Venice Beach, and online. Until recently, Miansai sold most of their accessories wholesale to high-end retail department stores. However, with the decline of retail department stores, they shifted their business operations to support more direct-to-consumer sales through their own retail stores and website. Read More
Solution	Miansai's Chief Information Officer, Christopher Veck, chose Celigo for its proven experience and expertise with NetSuite integrations, prebuilt NetSuite/Shopify Integration App, and its cloud-based platform, integrator.io. The primary need was to connect Shopify with NetSuite to handle orders, shipments, fulfillment, invoicing, and inventory. The Celigo NetSuite/Shopify Integration App enabled Miansai to reduce manual work and errors, and expedite the fulfillment process. The integration was implemented within three months, even before their website was completed. Additionally, Celigo's integrator.io allowed easy connection of their new returns solution, Returnly, to Shopify, significantly improving their returns process. The scalable nature of Celigo ensures that as Miansai grows and upgrades Shopify's capabilities, Celigo can scale along, taking care of all new integrations. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Applicable Industries

E-Commerce

Retail

Applicable Functions

Sales & Marketing

Warehouse & Inventory Management

Use Cases

Last Mile Delivery

Retail Store Automation

Services

System Integration

Challenge

Miansai, a global accessories brand, was facing operational challenges due to the lack of integration between their multiple systems used to manage, track, invoice, and ship orders. This resulted in a significant amount of manual work, which was manageable when they were primarily selling wholesale. However, with the decline of retail department stores, Miansai shifted their business operations to support more direct-to-consumer sales through their own retail stores and website. This shift made the manual processes unsustainable. The main challenge was to integrate their new enterprise e-commerce platform, Shopify Plus, with their existing systems - NetSuite for order fulfillment and Square for point-of-sale (POS). They also planned to incorporate Returnly for managing returns. The integration solution needed to be easy-to-use, adaptable, scalable, and cloud-based to accommodate their evolving business needs.

About Customer

Miansai is a global accessories brand founded by Michael Saiger in 2008. What started as a single bracelet has grown into a brand offering masculine, utilitarian accessories for men and women. Miansai designs are sold in 40 US states and 36 countries through its flagship store in New York’s Soho neighborhood, a store in Venice Beach, and online. Until recently, Miansai sold most of their accessories wholesale to high-end retail department stores. However, with the decline of retail department stores, they shifted their business operations to support more direct-to-consumer sales through their own retail stores and website.

Solution

Miansai's Chief Information Officer, Christopher Veck, chose Celigo for its proven experience and expertise with NetSuite integrations, prebuilt NetSuite/Shopify Integration App, and its cloud-based platform, integrator.io. The primary need was to connect Shopify with NetSuite to handle orders, shipments, fulfillment, invoicing, and inventory. The Celigo NetSuite/Shopify Integration App enabled Miansai to reduce manual work and errors, and expedite the fulfillment process. The integration was implemented within three months, even before their website was completed. Additionally, Celigo's integrator.io allowed easy connection of their new returns solution, Returnly, to Shopify, significantly improving their returns process. The scalable nature of Celigo ensures that as Miansai grows and upgrades Shopify's capabilities, Celigo can scale along, taking care of all new integrations.

Impact #1	The integration of Celigo's solutions has significantly improved Miansai's operational efficiency and customer satisfaction. The reduction in manual work and errors has streamlined their order management, fulfillment, invoicing, and inventory processes. The expedited fulfillment process ensures that orders received before 4:00pm are shipped out the same day, enhancing customer satisfaction. The quick implementation of the integration between Shopify and NetSuite allowed Miansai to launch their new website without delay. The integration of Returnly to Shopify has greatly simplified the returns process, making it easy for the customer service team to handle returns. As Miansai continues to grow and upgrade Shopify's capabilities, Celigo's scalable solutions will ensure seamless integration of new applications.

Impact #1

The integration of Celigo's solutions has significantly improved Miansai's operational efficiency and customer satisfaction. The reduction in manual work and errors has streamlined their order management, fulfillment, invoicing, and inventory processes. The expedited fulfillment process ensures that orders received before 4:00pm are shipped out the same day, enhancing customer satisfaction. The quick implementation of the integration between Shopify and NetSuite allowed Miansai to launch their new website without delay. The integration of Returnly to Shopify has greatly simplified the returns process, making it easy for the customer service team to handle returns. As Miansai continues to grow and upgrade Shopify's capabilities, Celigo's scalable solutions will ensure seamless integration of new applications.

Benefit #1	Reduced manual work and errors in order management, fulfillment, invoicing, and inventory
Benefit #2	Expedited fulfillment process, with orders received before 4:00pm now going out the same day
Benefit #3	Integration between Shopify and NetSuite implemented within three months

Benefit #1

Reduced manual work and errors in order management, fulfillment, invoicing, and inventory

Benefit #2

Expedited fulfillment process, with orders received before 4:00pm now going out the same day

Benefit #3

Integration between Shopify and NetSuite implemented within three months

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Overview

Miansai Streamlines Operations and Enhances Customer Satisfaction with Celigo Integration

Operational Impact

Quantitative Benefit