Domo Case Studies Metro-West Improves Efficiency with Domo

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	Metro-West Improves Efficiency with Domo Domo

Metro-West Improves Efficiency with Domo

Domo

Technology Category	Analytics & Modeling - Real Time Analytics
Applicable Functions	Business Operation
Use Cases	Real-Time Location System (RTLS)
Services	Data Science Services
Challenge	Metro-West, the largest independent appraisal firm in the nation, was facing several challenges that were affecting its efficiency and decision-making process. The company was heavily reliant on manual reporting, which was not only time-consuming but also a significant drain on resources. The lack of real-time data was another major issue, leading to slower decision-making. Furthermore, the company was having difficulty leveraging data from disparate sources, which further complicated the decision-making process. Read More
About Customer	Metro-West is a leading independent appraisal firm based in Detroit, Michigan. The company operates in over 40 metropolitan markets and has branches in 20 states across the United States. Metro-West offers a fully compliant process using FNC’s collateral management system with CVR-certified appraisers. The company prides itself on its designated field and desk review experts in every branch, making it the largest independent appraisal firm in the nation. Read More
Solution	To address these challenges, Metro-West implemented Domo, a business intelligence software. The solution included an executive dashboard with real-time updates and mobile access, enabling agile, data-driven business decisions. The dashboard provided key performance indicators (KPIs) to improve call center efficiency. The Domo technology was lauded for its modern design and user experience, with some employees requesting a third monitor to keep Domo in front of them at all times. The solution allowed Metro-West to manage by exception, focusing on areas that needed attention instead of trying to manage everything. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Applicable Functions

Business Operation

Use Cases

Real-Time Location System (RTLS)

Services

Data Science Services

Challenge

Metro-West, the largest independent appraisal firm in the nation, was facing several challenges that were affecting its efficiency and decision-making process. The company was heavily reliant on manual reporting, which was not only time-consuming but also a significant drain on resources. The lack of real-time data was another major issue, leading to slower decision-making. Furthermore, the company was having difficulty leveraging data from disparate sources, which further complicated the decision-making process.

About Customer

Metro-West is a leading independent appraisal firm based in Detroit, Michigan. The company operates in over 40 metropolitan markets and has branches in 20 states across the United States. Metro-West offers a fully compliant process using FNC’s collateral management system with CVR-certified appraisers. The company prides itself on its designated field and desk review experts in every branch, making it the largest independent appraisal firm in the nation.

Solution

To address these challenges, Metro-West implemented Domo, a business intelligence software. The solution included an executive dashboard with real-time updates and mobile access, enabling agile, data-driven business decisions. The dashboard provided key performance indicators (KPIs) to improve call center efficiency. The Domo technology was lauded for its modern design and user experience, with some employees requesting a third monitor to keep Domo in front of them at all times. The solution allowed Metro-West to manage by exception, focusing on areas that needed attention instead of trying to manage everything.

Impact #1	The implementation of Domo has resulted in significant improvements in Metro-West's operations. The company can now make data-driven decisions in real-time, leading to increased efficiency and productivity.
Impact #2	The mobile access feature of Domo allows the company to monitor business updates in real-time, enabling immediate reaction to changes.
Impact #3	The user-friendly design and experience of Domo have led to widespread adoption among team leaders, supervisors, and managers.

Impact #1

The implementation of Domo has resulted in significant improvements in Metro-West's operations. The company can now make data-driven decisions in real-time, leading to increased efficiency and productivity.

Impact #2

The mobile access feature of Domo allows the company to monitor business updates in real-time, enabling immediate reaction to changes.

Impact #3

The user-friendly design and experience of Domo have led to widespread adoption among team leaders, supervisors, and managers.

Benefit #1	Domo’s automated reporting saves over 10 hours a week for some employees.
Benefit #2	The increased productivity has a significant impact on the company's bottom line.

Benefit #1

Domo’s automated reporting saves over 10 hours a week for some employees.

Benefit #2

The increased productivity has a significant impact on the company's bottom line.

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Overview

Metro-West Improves Efficiency with Domo

Operational Impact

Quantitative Benefit