MetricFire Enhances Business Analytics with Baremetrics

MetricFire, a small yet powerful team, was facing challenges in efficiently analyzing data from Stripe and segmenting their customers. The company, which offers infrastructure, system, and application monitoring using a suite of open-source monitoring tools, had to delegate billing and financial reporting to their Business Operations Manager, Elliot Langston, due to a team reorganization. Langston was using MetricFire’s Stripe account for these tasks. However, Stripe’s in-app metrics feature was limited to just 16 metrics and often gave misleading Monthly Recurring Revenue (MRR) figures due to occasional bugs and counting non-recurring revenue towards MRR. Langston had to create dummy accounts in Stripe to correct these inaccuracies, a process that was not sustainable and risked billing mistakes. Additionally, Stripe did not allow customization of date views and lacked the ability to segment customer data, making it difficult for Langston to efficiently organize customers by geographic location.

MetricFire is a full-scale platform that offers infrastructure, system, and application monitoring using a suite of open-source monitoring tools. The company allows users to use Graphite-as-a-service to have their metrics displayed on user-friendly and aesthetically-pleasing Grafana dashboards. MetricFire offers five subscription tiers according to the needs of different organization types. Each plan can be run using Graphite with Grafana Dashboards. SaaS companies like SalesForce, Xfinity, Accenture and more rely on MetricFire to visualize their data in real-time and stay on top of their systems. The company is an international team with employees in Japan and the United States.