IBM Case Studies Metals Processor and Distributor Polishes Up Customer Service

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	Metals Processor and Distributor Polishes Up Customer Service IBM

Metals Processor and Distributor Polishes Up Customer Service

IBM

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing Infrastructure as a Service (IaaS) - Cloud Storage Services
Applicable Industries	Metals
Use Cases	Predictive Maintenance
Services	Cloud Planning, Design & Implementation Services
Challenge	Ryerson aimed to distinguish itself from competitors by improving customer service functionality, but supporting IT infrastructure needed an upgrade to deliver on its goals Read More
About Customer	Ryerson is a leading value-added processor and distributor of industrial metals, with operations in the United States, Canada, Mexico, and China. Founded in 1842, Ryerson has around 4,600 employees in approximately 100 locations. Visit Ryerson at www.ryerson.com. Read More
Customer Name	Ryerson Read More
Solution	Choosing solutions to match ambitions To optimize the power and performance of the new SAP solutions, Ryerson next considered appropriate infrastructure options and chose to implement two IBM Power Systems E880C servers running the SUSE Linux Enterprise Server for SAP Applications operating system. IBM Power Systems offer high performance, flexibility, reliability, and ease of maintenance - factors that meet Ryerson’s commercial objectives. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Infrastructure as a Service (IaaS) - Cloud Storage Services

Applicable Industries

Metals

Use Cases

Predictive Maintenance

Services

Cloud Planning, Design & Implementation Services

Challenge

Ryerson aimed to distinguish itself from competitors by improving customer service functionality, but supporting IT infrastructure needed an upgrade to deliver on its goals

About Customer

Ryerson is a leading value-added processor and distributor of industrial metals, with operations in the United States, Canada, Mexico, and China. Founded in 1842, Ryerson has around 4,600 employees in approximately 100 locations. Visit Ryerson at www.ryerson.com.

Customer Name

Ryerson

Solution

Choosing solutions to match ambitions

To optimize the power and performance of the new SAP solutions, Ryerson next considered appropriate infrastructure options and chose to implement two IBM Power Systems E880C servers running the SUSE Linux Enterprise Server for SAP Applications operating system. IBM Power Systems offer high performance, flexibility, reliability, and ease of maintenance - factors that meet Ryerson’s commercial objectives.

Impact #1	[Efficiency Improvement - Energy] SAP Business Suite powered by SAP HANA on IBM Power Systems enables Ryerson to work faster and more efficiently, which is vital in the metals industry.

Impact #1

[Efficiency Improvement - Energy]

SAP Business Suite powered by SAP HANA on IBM Power Systems enables Ryerson to work faster and more efficiently, which is vital in the metals industry.

Benefit #1	28% increase in transaction speed for day-end closing processes
Benefit #2	14% faster completion of sales processes for ready-to-ship products
Benefit #3	7% improvement in sale processing time for custom orders

Benefit #1

28% increase in transaction speed for day-end closing processes

Benefit #2

14% faster completion of sales processes for ready-to-ship products

Benefit #3

7% improvement in sale processing time for custom orders

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Overview

Metals Processor and Distributor Polishes Up Customer Service

Operational Impact

Quantitative Benefit