Intellect Case Studies Merieux NutriSciences Implements Intellect QMS for Improved Quality Management

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	Merieux NutriSciences Implements Intellect QMS for Improved Quality Management Intellect

Merieux NutriSciences Implements Intellect QMS for Improved Quality Management

Intellect

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Food & Beverage
Applicable Functions	Quality Assurance
Services	System Integration
Challenge	Merieux NutraSciences, a global food testing company, was struggling with its paper-based system. The manual updating of documents was time-consuming and inefficient, taking up about 5,600 hours a year in the North American Network alone. The company also had a four-step training process that was difficult to manage and track. Furthermore, the paper system made it hard to collect data for end-of-month reports, and different labs had different versions of customer methods. Reports were only shared locally, not globally, making it difficult to audit the company. Preparing for audits was a laborious process that took many hours, days, and sometimes weekends. Read More
About Customer	Mérieux NutriSciences is a global company dedicated to helping companies worldwide find practical solutions to today’s food safety, quality, and nutrition challenges throughout the supply chain. They have been in the business for 50 years and are recognized for working with many well-known food and beverage companies. Merieux NutriSciences operates in 22 countries, runs about 100 accredited laboratories worldwide, and employs about 7,000 staff. Read More
Solution	After considering several options, Merieux NutriSciences chose to implement Intellect QMS. Intellect upgraded their training system to meet all of Merieux NutriSciences’ requirements, saving them time, money, and office space. The company now had all important documentation in one common place and training management became an automated, simpler process. Intellect also developed a custom application for Mérieux NutriSciences, integrating with global CRM software for customer complaints. This allowed customers to submit their information directly into the CRM software. The Intellect solution was translated into 12 languages and is used in every laboratory in the company. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Food & Beverage

Applicable Functions

Quality Assurance

Services

System Integration

Challenge

Merieux NutraSciences, a global food testing company, was struggling with its paper-based system. The manual updating of documents was time-consuming and inefficient, taking up about 5,600 hours a year in the North American Network alone. The company also had a four-step training process that was difficult to manage and track. Furthermore, the paper system made it hard to collect data for end-of-month reports, and different labs had different versions of customer methods. Reports were only shared locally, not globally, making it difficult to audit the company. Preparing for audits was a laborious process that took many hours, days, and sometimes weekends.

About Customer

Mérieux NutriSciences is a global company dedicated to helping companies worldwide find practical solutions to today’s food safety, quality, and nutrition challenges throughout the supply chain. They have been in the business for 50 years and are recognized for working with many well-known food and beverage companies. Merieux NutriSciences operates in 22 countries, runs about 100 accredited laboratories worldwide, and employs about 7,000 staff.

Solution

After considering several options, Merieux NutriSciences chose to implement Intellect QMS. Intellect upgraded their training system to meet all of Merieux NutriSciences’ requirements, saving them time, money, and office space. The company now had all important documentation in one common place and training management became an automated, simpler process. Intellect also developed a custom application for Mérieux NutriSciences, integrating with global CRM software for customer complaints. This allowed customers to submit their information directly into the CRM software. The Intellect solution was translated into 12 languages and is used in every laboratory in the company.

Impact #1	Merieux NutriSciences saw immediate improved results in the quality of training, efficiency of personnel, and accessibility after implementing Intellect QMS.
Impact #2	The company was able to spend more time interviewing because the record reviewing process was done much faster during audits.
Impact #3	Auditors were able to begin the audit process at the convenience of their desks using the document control and training app.

Impact #1

Merieux NutriSciences saw immediate improved results in the quality of training, efficiency of personnel, and accessibility after implementing Intellect QMS.

Impact #2

The company was able to spend more time interviewing because the record reviewing process was done much faster during audits.

Impact #3

Auditors were able to begin the audit process at the convenience of their desks using the document control and training app.

Benefit #1	The company saved about 62% only when it came to SOP delivery and new method training.
Benefit #2	Overall, the company saved about $400,000 annually after implementing Intellect’s solution.
Benefit #3	Intellect’s solution reduced onsite audit time by 50%.

Benefit #1

The company saved about 62% only when it came to SOP delivery and new method training.

Benefit #2

Overall, the company saved about $400,000 annually after implementing Intellect’s solution.

Benefit #3

Intellect’s solution reduced onsite audit time by 50%.

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Overview

Merieux NutriSciences Implements Intellect QMS for Improved Quality Management

Operational Impact

Quantitative Benefit