IBM Case Studies Mercy Health: Premier healthcare provider in Ohio achieves PCMH and ACO success with Watson Health’s population health platform

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	Mercy Health: Premier healthcare provider in Ohio achieves PCMH and ACO success with Watson Health’s population health platform IBM

Mercy Health: Premier healthcare provider in Ohio achieves PCMH and ACO success with Watson Health’s population health platform

IBM

Technology Category	Analytics & Modeling - Big Data Analytics Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Quality Assurance
Use Cases	Predictive Maintenance
Services	Cloud Planning, Design & Implementation Services Data Science Services
Challenge	Mercy Health, a premier healthcare provider with 450 health facilities located in Ohio and Kentucky, decided to transition to a Patient Centered Medical Home (PCMH) model. The organization first needed to meet all National Committee for Quality Assurance (NCQA) certification requirements within a 15-month time frame. At the same time, Mercy Health was working to integrate its Accountable Care Organization (ACO) and future bundled care initiatives across its entire network, which includes 147 PCP offices in Ohio and Kentucky. To support these initiatives, Mercy Health engaged Watson Health, a leader in big data-driven healthcare transformation, to use its cloud-based platform to manage populations, engage patients, and meet PCMH and ACO goals. Read More
About Customer	Mercy Health is a premier healthcare provider with 450 health facilities located in Ohio and Kentucky. The organization has been serving patients for more than 160 years. At the heart of their services are 23 award-winning hospitals that provide easy access to leading physicians, advanced technology, experienced and compassionate caregivers, and a wide range of care. Services include care for all aspects of life from maternity to senior care, primary and specialty care physician practices, outpatient centers, social service agencies and fitness centers to a variety of outreach programs. Mercy Health features a staff of 32,000 employees and has 2,800 employed and affiliated physicians who represent a wide array of medical and surgical specialties. Read More
Solution	To support its strategic initiatives – population health management, PCMH, ACO, bundled payment models – as well as meet the aggressive NCQA’s PCMH certification timeline, Mercy Health chose Watson Health’s intuitive cloud-based analytics solutions for reporting, clinical integration, at-risk population health management, and cost-of-care measurement. Watson Health’s straightforward implementation process and extremely intuitive interface is what set it apart from the rest of the pack. Designed and inspired by physicians, Watson Health provides the healthcare industry a protected, cloud-based analytics platform that harnesses big data for clinical integration, predictive analytics, and business intelligence; all within a timeframe and budget that met Mercy Health’s needs. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Big Data Analytics

Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Predictive Maintenance

Services

Cloud Planning, Design & Implementation Services

Data Science Services

Challenge

Mercy Health, a premier healthcare provider with 450 health facilities located in Ohio and Kentucky, decided to transition to a Patient Centered Medical Home (PCMH) model. The organization first needed to meet all National Committee for Quality Assurance (NCQA) certification requirements within a 15-month time frame. At the same time, Mercy Health was working to integrate its Accountable Care Organization (ACO) and future bundled care initiatives across its entire network, which includes 147 PCP offices in Ohio and Kentucky. To support these initiatives, Mercy Health engaged Watson Health, a leader in big data-driven healthcare transformation, to use its cloud-based platform to manage populations, engage patients, and meet PCMH and ACO goals.

About Customer

Mercy Health is a premier healthcare provider with 450 health facilities located in Ohio and Kentucky. The organization has been serving patients for more than 160 years. At the heart of their services are 23 award-winning hospitals that provide easy access to leading physicians, advanced technology, experienced and compassionate caregivers, and a wide range of care. Services include care for all aspects of life from maternity to senior care, primary and specialty care physician practices, outpatient centers, social service agencies and fitness centers to a variety of outreach programs. Mercy Health features a staff of 32,000 employees and has 2,800 employed and affiliated physicians who represent a wide array of medical and surgical specialties.

Solution

To support its strategic initiatives – population health management, PCMH, ACO, bundled payment models – as well as meet the aggressive NCQA’s PCMH certification timeline, Mercy Health chose Watson Health’s intuitive cloud-based analytics solutions for reporting, clinical integration, at-risk population health management, and cost-of-care measurement. Watson Health’s straightforward implementation process and extremely intuitive interface is what set it apart from the rest of the pack. Designed and inspired by physicians, Watson Health provides the healthcare industry a protected, cloud-based analytics platform that harnesses big data for clinical integration, predictive analytics, and business intelligence; all within a timeframe and budget that met Mercy Health’s needs.

Impact #1	The Watson Health SaaS-based solution helped Mercy Health improve their patient quality measurements and outcomes.
Impact #2	The solution provided faster and more intuitive training for their employees.
Impact #3	The solution helped Mercy Health achieve aggressive certification requirements.

Impact #1

The Watson Health SaaS-based solution helped Mercy Health improve their patient quality measurements and outcomes.

Impact #2

The solution provided faster and more intuitive training for their employees.

Impact #3

The solution helped Mercy Health achieve aggressive certification requirements.

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Overview

Mercy Health: Premier healthcare provider in Ohio achieves PCMH and ACO success with Watson Health’s population health platform

Operational Impact