Case Studies Mercado de Valores de Costa Rica Invests in EQM and Improves ISO 9001:2008 Controls

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	Mercado de Valores de Costa Rica Invests in EQM and Improves ISO 9001:2008 Controls

Mercado de Valores de Costa Rica Invests in EQM and Improves ISO 9001:2008 Controls

Technology Category	Functional Applications - Computerized Maintenance Management Systems (CMMS) Functional Applications - Enterprise Asset Management Systems (EAM) Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation Quality Assurance
Services	Software Design & Engineering Services System Integration
Challenge	In addition to controlling documents and managing corrective and/or preventive actions, Mercado de Valores de Costa Rica needed to manage quality audits and indicators. For this reason and due to the constant concern with maintaining the standards demanded by the ISO 9001:2008, the organization went in search of an integrated solution that could fulfill all the requirements associated with its quality processes. Read More
About Customer	Mercado de Valores de Costa Rica is a private financial group that has been offering financial advisory and intermediation services since 1976. The organization is committed to high standards and ethical values, and it is certified in ISO 9001 based on the INTE ISO 9001:2008 standard. Mercado de Valores also holds the property right of the certifying agency, Costa Rica Institute of Technical Standards (INTECO). The mission of Mercado de Valores is to demonstrate its capacity to offer services that boost customer satisfaction through the effective application of the system, including processes designed to promote continuous improvements and guarantee compliance with customer requirements, applicable norms, and those applying to the organization. Read More
Solution	Mercado de Valores established a partnership with SoftExpert in 2007, acquiring the SoftExpert EQM Suite solution (Enterprise Quality Management). This solution supports all phases of the PDCA (Plan, Do, Check, Act) continuous improvement cycle, from planning to critical analysis. The SE EQM Suite allows for the relationship between quality processes from the identification of client requirements to the assessment of their satisfaction, helping maintain normative compliance and guaranteeing more efficient and effective control of the Quality Management System. The SE EQM Suite is a fully integrated solution focused on managing compliance with quality management norms. It reduces the overload related to operations and responsibilities by offering tools that help organizations adapt to normative requirements and regulations transparently for employees, while boosting their effectiveness and ensuring continuous improvement. Read More Log in to view content
Contents

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)

Functional Applications - Enterprise Asset Management Systems (EAM)

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Quality Assurance

Services

Software Design & Engineering Services

System Integration

Challenge

In addition to controlling documents and managing corrective and/or preventive actions, Mercado de Valores de Costa Rica needed to manage quality audits and indicators. For this reason and due to the constant concern with maintaining the standards demanded by the ISO 9001:2008, the organization went in search of an integrated solution that could fulfill all the requirements associated with its quality processes.

About Customer

Mercado de Valores de Costa Rica is a private financial group that has been offering financial advisory and intermediation services since 1976. The organization is committed to high standards and ethical values, and it is certified in ISO 9001 based on the INTE ISO 9001:2008 standard. Mercado de Valores also holds the property right of the certifying agency, Costa Rica Institute of Technical Standards (INTECO). The mission of Mercado de Valores is to demonstrate its capacity to offer services that boost customer satisfaction through the effective application of the system, including processes designed to promote continuous improvements and guarantee compliance with customer requirements, applicable norms, and those applying to the organization.

Solution

Mercado de Valores established a partnership with SoftExpert in 2007, acquiring the SoftExpert EQM Suite solution (Enterprise Quality Management). This solution supports all phases of the PDCA (Plan, Do, Check, Act) continuous improvement cycle, from planning to critical analysis. The SE EQM Suite allows for the relationship between quality processes from the identification of client requirements to the assessment of their satisfaction, helping maintain normative compliance and guaranteeing more efficient and effective control of the Quality Management System. The SE EQM Suite is a fully integrated solution focused on managing compliance with quality management norms. It reduces the overload related to operations and responsibilities by offering tools that help organizations adapt to normative requirements and regulations transparently for employees, while boosting their effectiveness and ensuring continuous improvement.

Impact #1	The automation of activities related to a quality-focused management system allowed Mercado de Valores to effectively seek out its established objectives and goals.
Impact #2	The SoftExpert SE EQM solution improved the efficiency of the quality management system operation.
Impact #3	Standardization of procedures optimized document controls and transparency, which are considered success factors in the company's competitiveness.

Impact #1

The automation of activities related to a quality-focused management system allowed Mercado de Valores to effectively seek out its established objectives and goals.

Impact #2

The SoftExpert SE EQM solution improved the efficiency of the quality management system operation.

Impact #3

Standardization of procedures optimized document controls and transparency, which are considered success factors in the company's competitiveness.

Benefit #1	Reduced technology-related costs.
Benefit #2	Significantly improved the processes through better control of corrective and preventive actions.

Benefit #1

Reduced technology-related costs.

Benefit #2

Significantly improved the processes through better control of corrective and preventive actions.

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Overview

Mercado de Valores de Costa Rica Invests in EQM and Improves ISO 9001:2008 Controls

Operational Impact

Quantitative Benefit