Case Studies MEOS it gains upper hand over ransomware

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	MEOS it gains upper hand over ransomware

MEOS it gains upper hand over ransomware

Technology Category	Cybersecurity & Privacy - Endpoint Security Cybersecurity & Privacy - Malware Protection Cybersecurity & Privacy - Security Compliance
Applicable Industries	Professional Service
Applicable Functions	Business Operation
Services	Cloud Planning, Design & Implementation Services Cybersecurity Services System Integration
Challenge	MEOS, a fast-growing managed service provider (MSP), was growing weary with its previous Webroot security solution. Ransomware attacks were occurring one to two times weekly across the service provider’s customer base. MEOS technicians became skilled at removing ransomware and restoring workstations and servers without any data loss, but incidents caused between one-half day to two days of downtime for affected customers. Creating even more havoc, Webroot updates started causing servers to freeze randomly. MEOS researched the issue thoroughly and the only solution was to reboot the servers, which resulted in even more downtime. Moving forward, MEOS tested several cybersecurity solutions, including Bitdefender, TrendMicro, Webroot, Sophos, and ESET. The obvious choice for MEOS was Bitdefender Cloud Security for Managed Service Providers (MSPs). Read More
About Customer	MEOS provides small to medium organizations with IT management, configuration, and migration services with a strong focus on information security. The fast-growing ISO 27001 certified company operates from four locations in the Netherlands. MEOS is a managed service provider (MSP) that offers a range of IT services, including cybersecurity, to its clients. The company is headquartered in Haarlem, Noord-Holland, Netherlands, and employs 35 people, including 26 IT staff. MEOS has built a reputation for its expertise in information security and its ability to manage and protect IT environments for its clients. Read More
Solution	MEOS depends on Bitdefender Cloud Security for Managed Service Providers (MSPs) for anti-malware and anti-virus control, as well as content control. MEOS also uses Bitdefender Advanced Threat Security, which includes HyperDetect to block fileless and other advanced attacks at pre-execution with tunable machine learning, and Sandbox Analyzer for enhanced targeted attack detection. In addition, MEOS developed its own prevention for ransomware attacks. 'We researched the ransomware patterns and developed a system to recognize and interrupt the outbreaks with minimum damage,' says Terwal. Bitdefender protects approximately 3,000 endpoints for its clients and internal operations. Protected endpoints include Microsoft Windows and Apple workstations, Windows and Linux servers, and VMware ESXi, VMware vSphere, and Microsoft Hyper-V virtual machines. Applications running on the Bitdefender-protected infrastructure include Microsoft Exchange, Microsoft Active Directory, Microsoft SQL Server, Microsoft Office 365, Exact financial solution, IBM Cognos and Scansys Software. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Endpoint Security

Cybersecurity & Privacy - Malware Protection

Cybersecurity & Privacy - Security Compliance

Applicable Industries

Professional Service

Applicable Functions

Business Operation

Services

Cloud Planning, Design & Implementation Services

Cybersecurity Services

System Integration

Challenge

MEOS, a fast-growing managed service provider (MSP), was growing weary with its previous Webroot security solution. Ransomware attacks were occurring one to two times weekly across the service provider’s customer base. MEOS technicians became skilled at removing ransomware and restoring workstations and servers without any data loss, but incidents caused between one-half day to two days of downtime for affected customers. Creating even more havoc, Webroot updates started causing servers to freeze randomly. MEOS researched the issue thoroughly and the only solution was to reboot the servers, which resulted in even more downtime. Moving forward, MEOS tested several cybersecurity solutions, including Bitdefender, TrendMicro, Webroot, Sophos, and ESET. The obvious choice for MEOS was Bitdefender Cloud Security for Managed Service Providers (MSPs).

About Customer

MEOS provides small to medium organizations with IT management, configuration, and migration services with a strong focus on information security. The fast-growing ISO 27001 certified company operates from four locations in the Netherlands. MEOS is a managed service provider (MSP) that offers a range of IT services, including cybersecurity, to its clients. The company is headquartered in Haarlem, Noord-Holland, Netherlands, and employs 35 people, including 26 IT staff. MEOS has built a reputation for its expertise in information security and its ability to manage and protect IT environments for its clients.

Solution

MEOS depends on Bitdefender Cloud Security for Managed Service Providers (MSPs) for anti-malware and anti-virus control, as well as content control. MEOS also uses Bitdefender Advanced Threat Security, which includes HyperDetect to block fileless and other advanced attacks at pre-execution with tunable machine learning, and Sandbox Analyzer for enhanced targeted attack detection. In addition, MEOS developed its own prevention for ransomware attacks. 'We researched the ransomware patterns and developed a system to recognize and interrupt the outbreaks with minimum damage,' says Terwal. Bitdefender protects approximately 3,000 endpoints for its clients and internal operations. Protected endpoints include Microsoft Windows and Apple workstations, Windows and Linux servers, and VMware ESXi, VMware vSphere, and Microsoft Hyper-V virtual machines. Applications running on the Bitdefender-protected infrastructure include Microsoft Exchange, Microsoft Active Directory, Microsoft SQL Server, Microsoft Office 365, Exact financial solution, IBM Cognos and Scansys Software.

Impact #1	In the last two years since deploying Bitdefender, MEOS has experienced only one ransomware outbreak. It was a zero-day, fast-spreading threat that affected only a single endpoint. Within an hour, Bitdefender’s definitions were automatically updated, and the ransomware was prevented from breaching any additional endpoints.
Impact #2	As a security-focused MSP, MEOS also uses Bitdefender to automatically verify compliance with the ISO 27001 security standard.
Impact #3	Because Bitdefender has blocked nearly 100 percent of threats, downtime for customers has decreased. Terwal estimates a ten percent increase in endpoint availability, as well as a 20-30 percent decrease in the volume of security trouble calls.

Impact #1

In the last two years since deploying Bitdefender, MEOS has experienced only one ransomware outbreak. It was a zero-day, fast-spreading threat that affected only a single endpoint. Within an hour, Bitdefender’s definitions were automatically updated, and the ransomware was prevented from breaching any additional endpoints.

Impact #2

As a security-focused MSP, MEOS also uses Bitdefender to automatically verify compliance with the ISO 27001 security standard.

Impact #3

Because Bitdefender has blocked nearly 100 percent of threats, downtime for customers has decreased. Terwal estimates a ten percent increase in endpoint availability, as well as a 20-30 percent decrease in the volume of security trouble calls.

Benefit #1	Nearly 100 percent success rate in blocking ransomware and other threats over two years.
Benefit #2	20-30 percent decrease in volume of security trouble calls.
Benefit #3	Security-related troubleshooting reduced from eight hours to two hours on average per week.

Benefit #1

Nearly 100 percent success rate in blocking ransomware and other threats over two years.

Benefit #2

20-30 percent decrease in volume of security trouble calls.

Benefit #3

Security-related troubleshooting reduced from eight hours to two hours on average per week.

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Overview

MEOS it gains upper hand over ransomware

Operational Impact

Quantitative Benefit