PubNub Case Studies Meet Hearo

Edit This Case Study Record

	Meet Hearo PubNub

Meet Hearo

PubNub

Technology Category	Platform as a Service (PaaS) - Connectivity Platforms Analytics & Modeling - Real Time Analytics Networks & Connectivity - MQTT
Applicable Industries	Healthcare & Hospitals
Use Cases	Remote Patient Monitoring Real-Time Location System (RTLS) Predictive Maintenance
Services	System Integration Software Design & Engineering Services
Challenge	Bates, the co-founder and CTO of Hearo, faced significant challenges while developing a new core feature for their remote patient monitoring platform. Initially using SignalR for messaging components, Bates encountered limitations when trying to implement a feature that allowed customers and patients to send messages to multiple or specific users, groups, channels, and locations. This issue became critical as he prepared for a tradeshow, realizing that the existing solution would not scale to meet future needs. Frustrated and in need of a quick solution, Bates turned to PubNub, a platform recommended by his developer community. PubNub's extensive client libraries and built-in complex messaging workflows provided the necessary capabilities to overcome the limitations Bates faced with SignalR. Read More
About Customer	Hearo is a company based in the Springfield area, dedicated to helping patients live more independently by providing healthcare agencies, assisted living facilities, and in-home care organizations with remote patient monitoring platforms. Their technology includes both sensors and software, enabling patients to communicate with their remote care team through voice and video 24/7. Hearo's provider-first approach allows home care providers to create their own virtual support teams, ensuring personalized treatment for patients. This approach sets them apart from others in the remote healthcare space, as it avoids outsourcing and ensures that patients receive care from familiar providers who understand their conditions and needs. Read More
Solution	To address the challenges faced with SignalR, Bates integrated PubNub into Hearo's platform. PubNub's extensive client libraries and built-in complex messaging workflows allowed Bates to roll out the new messaging feature overnight, saving over 80 hours of development time. This integration enabled Hearo to support real-time, multiparty messaging, ensuring that messages, alerts, and calls are sent to the right users, channels, and locations. PubNub's platform also provided a fail-safe mechanism, retaining sensor data even if systems go offline and pushing stored data once connectivity is restored. This ensured that critical information was not lost, and patients continued to receive the necessary support. Additionally, PubNub's library of SDKs allowed Hearo to confidently add new sensors, client platforms, and hardware, knowing that PubNub would support any tech stack they chose. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Analytics & Modeling - Real Time Analytics

Networks & Connectivity - MQTT

Applicable Industries

Healthcare & Hospitals

Use Cases

Remote Patient Monitoring

Real-Time Location System (RTLS)

Predictive Maintenance

Services

System Integration

Software Design & Engineering Services

Challenge

Bates, the co-founder and CTO of Hearo, faced significant challenges while developing a new core feature for their remote patient monitoring platform. Initially using SignalR for messaging components, Bates encountered limitations when trying to implement a feature that allowed customers and patients to send messages to multiple or specific users, groups, channels, and locations. This issue became critical as he prepared for a tradeshow, realizing that the existing solution would not scale to meet future needs. Frustrated and in need of a quick solution, Bates turned to PubNub, a platform recommended by his developer community. PubNub's extensive client libraries and built-in complex messaging workflows provided the necessary capabilities to overcome the limitations Bates faced with SignalR.

About Customer

Hearo is a company based in the Springfield area, dedicated to helping patients live more independently by providing healthcare agencies, assisted living facilities, and in-home care organizations with remote patient monitoring platforms. Their technology includes both sensors and software, enabling patients to communicate with their remote care team through voice and video 24/7. Hearo's provider-first approach allows home care providers to create their own virtual support teams, ensuring personalized treatment for patients. This approach sets them apart from others in the remote healthcare space, as it avoids outsourcing and ensures that patients receive care from familiar providers who understand their conditions and needs.

Solution

To address the challenges faced with SignalR, Bates integrated PubNub into Hearo's platform. PubNub's extensive client libraries and built-in complex messaging workflows allowed Bates to roll out the new messaging feature overnight, saving over 80 hours of development time. This integration enabled Hearo to support real-time, multiparty messaging, ensuring that messages, alerts, and calls are sent to the right users, channels, and locations. PubNub's platform also provided a fail-safe mechanism, retaining sensor data even if systems go offline and pushing stored data once connectivity is restored. This ensured that critical information was not lost, and patients continued to receive the necessary support. Additionally, PubNub's library of SDKs allowed Hearo to confidently add new sensors, client platforms, and hardware, knowing that PubNub would support any tech stack they chose.

Impact #1	Hearo's platform now supports real-time, multiparty messaging, ensuring that messages, alerts, and calls are sent to the right users, channels, and locations.
Impact #2	PubNub's fail-safe mechanism retains sensor data even if systems go offline, ensuring that critical information is not lost and patients continue to receive support.
Impact #3	The integration with PubNub has allowed Hearo to confidently add new sensors, client platforms, and hardware, knowing that PubNub will support any tech stack they choose.

Impact #1

Hearo's platform now supports real-time, multiparty messaging, ensuring that messages, alerts, and calls are sent to the right users, channels, and locations.

Impact #2

PubNub's fail-safe mechanism retains sensor data even if systems go offline, ensuring that critical information is not lost and patients continue to receive support.

Impact #3

The integration with PubNub has allowed Hearo to confidently add new sensors, client platforms, and hardware, knowing that PubNub will support any tech stack they choose.

Benefit #1	Saved 80+ hours of development time by integrating PubNub for messaging features.

Benefit #1

Saved 80+ hours of development time by integrating PubNub for messaging features.

Download PDF Version

Overview

Meet Hearo

Operational Impact

Quantitative Benefit