NETSCOUT Case Studies Medical School Improves Student Digital Experience With Visibility

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	Medical School Improves Student Digital Experience With Visibility NETSCOUT

Medical School Improves Student Digital Experience With Visibility

NETSCOUT

Technology Category	Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Education Healthcare & Hospitals
Applicable Functions	Human Resources Business Operation
Use Cases	Remote Collaboration Remote Control
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Throughout the COVID pandemic, use of university applications and networking services shifted a number of times in several ways, ranging from users being fully on campus, to some on campus and some off-site, to most accessing resources remotely. This created a variety of challenges for meeting the high-quality standards for responsiveness, availability, and reliability in performance of their services. Users required quality digital experience with their LMS application to turn in assignments and report grades; Microsoft Office 365 for email, collaboration, and content applications; and for voice and collaboration services, like MS Teams, Zoom, Google Meet, and others. The IT team identified a gap in application-level visibility into these services that made it difficult to assure quality of experience and troubleshoot issues when they occurred. Additionally, they wanted to be able to work cooperatively, in an informed manner, with some of their third-party technology vendors delivering WAN and Internet access, cloud services, software as a service (SaaS) applications, voice, and unified communications as a service (UCaaS) applications. Read More
About Customer	This nationally ranked and internationally recognized school of medicine has been educating thousands of medical students for decades. They are a top university for academics, research, and community impact. The residents and research fellows benefit from working with local world-class teaching hospitals offering specialties in multiple areas, including cardiology, neurology, cancer, pediatrics, and orthopedics. Like many educational institutions, the school’s network and data center operations are critical to delivering successful academic services and communications between faculty, students, and university staff. Their IT’s team’s commitment to maintaining high standards in digital technologies led to implementation of a software-defined networking (SDN) infrastructure to support their learning management systems (LMS) as well as their business applications, which are hosted in their data center, in the cloud, and with partners. Read More
Solution	The medical school’s IT team selected NETSCOUT’s nGeniusONE Service Assurance solution for real-time analysis with smart data from InfiniStreamNG (ISNG) appliances monitoring strategic points throughout the university’s data center and network environment. The addition of NETSCOUT’s Visibility as a Service (VaaS) support organization was included to ensure quicker implementation, configuration, and operation of the new visibility solution. It was essential to show rapid time to value in monitoring and troubleshooting of the student services to achieve the highest-quality performance levels. The medical school’s IT team also selected the NETSCOUT Packet Flow Operating System (PFOS) Software for Certified PFS 5010 for deployment in the data center, tapping the WAN and firewall interfaces, key data center core interfaces, and wireless access controller (WAC) links to pass traffic packets from the network to the ISNG appliance for real-time visibility, triage, troubleshooting, and capacity planning analysis. They are also spanning their border leaf switches for application/server farm traffic to assist in troubleshooting and user experience assurance. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Education

Healthcare & Hospitals

Applicable Functions

Human Resources

Business Operation

Use Cases

Remote Collaboration

Remote Control

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Throughout the COVID pandemic, use of university applications and networking services shifted a number of times in several ways, ranging from users being fully on campus, to some on campus and some off-site, to most accessing resources remotely. This created a variety of challenges for meeting the high-quality standards for responsiveness, availability, and reliability in performance of their services. Users required quality digital experience with their LMS application to turn in assignments and report grades; Microsoft Office 365 for email, collaboration, and content applications; and for voice and collaboration services, like MS Teams, Zoom, Google Meet, and others. The IT team identified a gap in application-level visibility into these services that made it difficult to assure quality of experience and troubleshoot issues when they occurred. Additionally, they wanted to be able to work cooperatively, in an informed manner, with some of their third-party technology vendors delivering WAN and Internet access, cloud services, software as a service (SaaS) applications, voice, and unified communications as a service (UCaaS) applications.

About Customer

This nationally ranked and internationally recognized school of medicine has been educating thousands of medical students for decades. They are a top university for academics, research, and community impact. The residents and research fellows benefit from working with local world-class teaching hospitals offering specialties in multiple areas, including cardiology, neurology, cancer, pediatrics, and orthopedics. Like many educational institutions, the school’s network and data center operations are critical to delivering successful academic services and communications between faculty, students, and university staff. Their IT’s team’s commitment to maintaining high standards in digital technologies led to implementation of a software-defined networking (SDN) infrastructure to support their learning management systems (LMS) as well as their business applications, which are hosted in their data center, in the cloud, and with partners.

Solution

The medical school’s IT team selected NETSCOUT’s nGeniusONE Service Assurance solution for real-time analysis with smart data from InfiniStreamNG (ISNG) appliances monitoring strategic points throughout the university’s data center and network environment. The addition of NETSCOUT’s Visibility as a Service (VaaS) support organization was included to ensure quicker implementation, configuration, and operation of the new visibility solution. It was essential to show rapid time to value in monitoring and troubleshooting of the student services to achieve the highest-quality performance levels. The medical school’s IT team also selected the NETSCOUT Packet Flow Operating System (PFOS) Software for Certified PFS 5010 for deployment in the data center, tapping the WAN and firewall interfaces, key data center core interfaces, and wireless access controller (WAC) links to pass traffic packets from the network to the ISNG appliance for real-time visibility, triage, troubleshooting, and capacity planning analysis. They are also spanning their border leaf switches for application/server farm traffic to assist in troubleshooting and user experience assurance.

Impact #1	Protected quality performance of faculty - and student-facing learning and VoIP applications
Impact #2	Achieve a quick time for value of their new service assurance solution during volatile COVID restrictions
Impact #3	Provided valuable information in working with some of their WAN and SaaS/UCaaS partners

Impact #1

Protected quality performance of faculty - and student-facing learning and VoIP applications

Impact #2

Achieve a quick time for value of their new service assurance solution during volatile COVID restrictions

Impact #3

Provided valuable information in working with some of their WAN and SaaS/UCaaS partners

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Overview

Medical School Improves Student Digital Experience With Visibility

Operational Impact