Infobip Case Studies medGo: Leveraging IoT for Efficient Hospital Staffing

Edit This Case Study Record

	medGo: Leveraging IoT for Efficient Hospital Staffing Infobip

medGo: Leveraging IoT for Efficient Hospital Staffing

Infobip

Technology Category	Networks & Connectivity - 5G Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Healthcare & Hospitals Transportation
Applicable Functions	Logistics & Transportation
Use Cases	Last Mile Delivery Personnel Tracking & Monitoring
Challenge	medGo, a leading digital recruitment platform for hospitals and clinics in France, faced a significant challenge in ensuring effective communication between hospitals and healthcare workers. The platform was primarily using SMS as a communication channel to notify nurses of new position openings, confirm appointments, and receive availability updates. However, the message delivery rate was only 85-90%, which was insufficient for the platform's needs. This low delivery rate resulted in many hospital positions remaining vacant, healthcare workers missing out on job opportunities, and patients not receiving the necessary care due to the lack of staff. Read More
About Customer	medGo is a leading digital recruitment platform in France that serves over 700 healthcare institutions. The platform aims to simplify the process of finding and managing replacement nurses for on-call shifts. medGo's services, which are available online, offer a cost-effective alternative to expensive recruitment agencies. By saving time and money for management and hospital administration staff, medGo helps healthcare institutions retain trusted contractors. The platform's primary communication channel with healthcare workers is SMS, which is used to notify nurses of new position openings, confirm appointments, and receive availability updates. Read More
Solution	To address this challenge, medGo decided to implement Infobip’s 2-Way SMS messaging solution. The goal was to achieve a 95% or higher SMS message delivery rate to ensure that more hospital positions were filled by healthcare workers. Infobip’s solution was chosen due to its global reach, reliable delivery rates, and experience with clients in the healthcare industry. Infobip’s message delivery optimization capabilities ensured that medGo’s messages were superior in performance and reliability. This solution allowed medGo to send 230,000 SMS messages every month, reaching more staff to fill vacant positions. Read More Log in to view content
Contents

Technology Category

Networks & Connectivity - 5G

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Healthcare & Hospitals

Transportation

Applicable Functions

Logistics & Transportation

Use Cases

Last Mile Delivery

Personnel Tracking & Monitoring

Challenge

medGo, a leading digital recruitment platform for hospitals and clinics in France, faced a significant challenge in ensuring effective communication between hospitals and healthcare workers. The platform was primarily using SMS as a communication channel to notify nurses of new position openings, confirm appointments, and receive availability updates. However, the message delivery rate was only 85-90%, which was insufficient for the platform's needs. This low delivery rate resulted in many hospital positions remaining vacant, healthcare workers missing out on job opportunities, and patients not receiving the necessary care due to the lack of staff.

About Customer

medGo is a leading digital recruitment platform in France that serves over 700 healthcare institutions. The platform aims to simplify the process of finding and managing replacement nurses for on-call shifts. medGo's services, which are available online, offer a cost-effective alternative to expensive recruitment agencies. By saving time and money for management and hospital administration staff, medGo helps healthcare institutions retain trusted contractors. The platform's primary communication channel with healthcare workers is SMS, which is used to notify nurses of new position openings, confirm appointments, and receive availability updates.

Solution

To address this challenge, medGo decided to implement Infobip’s 2-Way SMS messaging solution. The goal was to achieve a 95% or higher SMS message delivery rate to ensure that more hospital positions were filled by healthcare workers. Infobip’s solution was chosen due to its global reach, reliable delivery rates, and experience with clients in the healthcare industry. Infobip’s message delivery optimization capabilities ensured that medGo’s messages were superior in performance and reliability. This solution allowed medGo to send 230,000 SMS messages every month, reaching more staff to fill vacant positions.

Impact #1	The implementation of Infobip’s 2-Way SMS messaging solution significantly improved medGo's operational efficiency. The increased message delivery rate ensured that more hospital positions were filled, reducing vacancies and ensuring that patients received the necessary care. The solution also enabled medGo to reach more healthcare workers, providing them with more job opportunities. The success of this implementation has led medGo to plan for expansion into other countries, continuing their partnership with Infobip. They also plan to introduce other communication channels, like chat apps, to improve customer experience and increase reach.

Impact #1

The implementation of Infobip’s 2-Way SMS messaging solution significantly improved medGo's operational efficiency. The increased message delivery rate ensured that more hospital positions were filled, reducing vacancies and ensuring that patients received the necessary care. The solution also enabled medGo to reach more healthcare workers, providing them with more job opportunities. The success of this implementation has led medGo to plan for expansion into other countries, continuing their partnership with Infobip. They also plan to introduce other communication channels, like chat apps, to improve customer experience and increase reach.

Benefit #1	medGo was able to send 230,000 SMS messages every month.
Benefit #2	The message delivery rate increased from 85-90% to 98-99%.
Benefit #3	There was a 15% increase in the booking of replacement staff for hospitals.

Benefit #1

medGo was able to send 230,000 SMS messages every month.

Benefit #2

The message delivery rate increased from 85-90% to 98-99%.

Benefit #3

There was a 15% increase in the booking of replacement staff for hospitals.

Download PDF Version

Overview

medGo: Leveraging IoT for Efficient Hospital Staffing

Operational Impact

Quantitative Benefit