MindTickle Case Studies Medallia streamlines onboarding with Mindtickle

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	Medallia streamlines onboarding with Mindtickle MindTickle

Medallia streamlines onboarding with Mindtickle

MindTickle

Technology Category	Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Software
Applicable Functions	Human Resources Sales & Marketing
Services	Training
Challenge	In summer 2020, Medallia was ready for a new Learning Management System (LMS). Its current tool was on its way out, and Medallia was ready for a new solution to better support and streamline its sales onboarding process. The company was looking for a tool that offered more functionality than the other tools they were considering. The challenge was to find a solution that could effectively manage the onboarding process for a large company with frequent promotions, new hires, and exits. Read More
About Customer	Medallia is a market-leading SaaS experience management platform based in San Francisco, California. Founded in 2001, the company has grown to over 1,500 employees. Medallia's proprietary AI technology provides actionable customer experience insights and supports over 1,000 leading global brands. The company has published 761 onboarding modules across 110 series. Medallia's professional services, customer success, and marketing teams all benefit from the same content. Read More
Solution	Medallia chose Mindtickle as its new LMS. The company worked closely with Mindtickle support to upload its core program and create the framework, hierarchy, course-naming conventions, and data map for its Workday import. The company also worked hard to create new courses compiled from the aforementioned presentations. This upfront work ensured the entire project’s success. Mindtickle’s automated hierarchy and autodeprovisioning features were other gamechangers, as org charts can be difficult to manage in a large company with frequent promotions, new hires, and exits. On the user side, Mindtickle has made it easier and more engaging for sellers to learn with bite-sized information modules that are more easily digestible. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Software

Applicable Functions

Human Resources

Sales & Marketing

Services

Training

Challenge

In summer 2020, Medallia was ready for a new Learning Management System (LMS). Its current tool was on its way out, and Medallia was ready for a new solution to better support and streamline its sales onboarding process. The company was looking for a tool that offered more functionality than the other tools they were considering. The challenge was to find a solution that could effectively manage the onboarding process for a large company with frequent promotions, new hires, and exits.

About Customer

Medallia is a market-leading SaaS experience management platform based in San Francisco, California. Founded in 2001, the company has grown to over 1,500 employees. Medallia's proprietary AI technology provides actionable customer experience insights and supports over 1,000 leading global brands. The company has published 761 onboarding modules across 110 series. Medallia's professional services, customer success, and marketing teams all benefit from the same content.

Solution

Medallia chose Mindtickle as its new LMS. The company worked closely with Mindtickle support to upload its core program and create the framework, hierarchy, course-naming conventions, and data map for its Workday import. The company also worked hard to create new courses compiled from the aforementioned presentations. This upfront work ensured the entire project’s success. Mindtickle’s automated hierarchy and autodeprovisioning features were other gamechangers, as org charts can be difficult to manage in a large company with frequent promotions, new hires, and exits. On the user side, Mindtickle has made it easier and more engaging for sellers to learn with bite-sized information modules that are more easily digestible.

Impact #1	68% onboarding completion rate among new hires since launch
Impact #2	20x increase in the number of onboarding modules published
Impact #3	Increase in the number of sellers that meet their quotas

Impact #1

68% onboarding completion rate among new hires since launch

Impact #2

20x increase in the number of onboarding modules published

Impact #3

Increase in the number of sellers that meet their quotas

Benefit #1	68% completion rate for all curriculum assigned among its 400+ new hires invited
Benefit #2	20x increase in the number of onboarding modules published
Benefit #3	Increase in the number of sellers that meet their quotas

Benefit #1

68% completion rate for all curriculum assigned among its 400+ new hires invited

Benefit #2

20x increase in the number of onboarding modules published

Benefit #3

Increase in the number of sellers that meet their quotas

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Overview

Medallia streamlines onboarding with Mindtickle

Operational Impact

Quantitative Benefit