Software AG Case Studies Measuring Efficiency and Effectiveness of the Core Business Process

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	Measuring Efficiency and Effectiveness of the Core Business Process Software AG

Measuring Efficiency and Effectiveness of the Core Business Process

Software AG

Technology Category	Analytics & Modeling - Process Analytics
Applicable Industries	Transportation
Applicable Functions	Logistics & Transportation
Use Cases	Process Control & Optimization
Services	System Integration Training
Challenge	Split Airport, the second largest airport in Croatia, was faced with constant growth in seasonal traffic. The management identified the ability to perform core processes within strict time limits as key to business success. This led to the decision to implement performance analysis of its key business process—passenger and aircraft handling. The initiative was aimed at gaining insights into the Key Performance Indicators (KPIs), identifying weaknesses, and optimizing process times. The seasonal character of the airport's business, with most traffic occurring during the summer season, made effectiveness, efficiency, and speed crucial factors for success. At the same time, strict compliance with all local and international air traffic standards, regulations, and obligations was essential. Read More
About Customer	Split Airport is the second largest airport in Croatia and the most important tourist airport in Dalmatia. It serves more than 1.1 million passengers per year. The airport strives to deliver outstanding service and convenience to all of its users, and aims to serve as a magnet to visitors to the Croatian coast and act as a springboard for their memories. One of the Split Airport’s main features is the seasonal character of its business. Most of the airport’s traffic takes place during the summer season, while the physical capacity of the airport is the same throughout the year. Thus, the key factors to be successful in its core business—passenger and aircraft handling—are effectiveness, efficiency, and speed. Read More
Solution	The initiative to measure the performance of the Split Airport’s core business process was realized by implementation of ARIS Process Performance Manager (PPM). This started with a pilot project measuring several KPIs in real time. Analysis focused on the airport’s core business process of passenger and aircraft handling. The project involved use of the existing process documentation in the ARIS repository and of the existing ARIS platform, which is the basis for describing and analyzing the airport’s processes. The PPM implementation was delivered in several project phases: Definition of business process scope for analysis/measurement, Definition of process KPIs and measurement dimensions, PPM implementation and customization, Evaluation and measurement of as-is KPIs values and process cycle times. One of the project phases included training the airport team to ensure that it could work independently with PPM in the future. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Process Analytics

Applicable Industries

Transportation

Applicable Functions

Logistics & Transportation

Use Cases

Process Control & Optimization

Services

System Integration

Training

Challenge

Split Airport, the second largest airport in Croatia, was faced with constant growth in seasonal traffic. The management identified the ability to perform core processes within strict time limits as key to business success. This led to the decision to implement performance analysis of its key business process—passenger and aircraft handling. The initiative was aimed at gaining insights into the Key Performance Indicators (KPIs), identifying weaknesses, and optimizing process times. The seasonal character of the airport's business, with most traffic occurring during the summer season, made effectiveness, efficiency, and speed crucial factors for success. At the same time, strict compliance with all local and international air traffic standards, regulations, and obligations was essential.

About Customer

Split Airport is the second largest airport in Croatia and the most important tourist airport in Dalmatia. It serves more than 1.1 million passengers per year. The airport strives to deliver outstanding service and convenience to all of its users, and aims to serve as a magnet to visitors to the Croatian coast and act as a springboard for their memories. One of the Split Airport’s main features is the seasonal character of its business. Most of the airport’s traffic takes place during the summer season, while the physical capacity of the airport is the same throughout the year. Thus, the key factors to be successful in its core business—passenger and aircraft handling—are effectiveness, efficiency, and speed.

Solution

The initiative to measure the performance of the Split Airport’s core business process was realized by implementation of ARIS Process Performance Manager (PPM). This started with a pilot project measuring several KPIs in real time. Analysis focused on the airport’s core business process of passenger and aircraft handling. The project involved use of the existing process documentation in the ARIS repository and of the existing ARIS platform, which is the basis for describing and analyzing the airport’s processes. The PPM implementation was delivered in several project phases: Definition of business process scope for analysis/measurement, Definition of process KPIs and measurement dimensions, PPM implementation and customization, Evaluation and measurement of as-is KPIs values and process cycle times. One of the project phases included training the airport team to ensure that it could work independently with PPM in the future.

Impact #1	Transparent process execution times and transparent execution times for all process instances within the key business process
Impact #2	Option of performance indicator analysis using different dimensions (workday, type of aircraft, number of passengers, etc.)
Impact #3	Process improvement via identification of weak points

Impact #1

Transparent process execution times and transparent execution times for all process instances within the key business process

Impact #2

Option of performance indicator analysis using different dimensions (workday, type of aircraft, number of passengers, etc.)

Impact #3

Process improvement via identification of weak points

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Overview

Measuring Efficiency and Effectiveness of the Core Business Process

Operational Impact