Case Studies MD Complete Skincare Streamlines Customer Order Process with NetSuite

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	MD Complete Skincare Streamlines Customer Order Process with NetSuite

MD Complete Skincare Streamlines Customer Order Process with NetSuite

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Consumer Goods Retail
Applicable Functions	Business Operation Warehouse & Inventory Management
Use Cases	Inventory Management
Services	System Integration Software Design & Engineering Services Training
Challenge	MD Complete lacked a streamlined process for facilitating orders and creating financial data from its consumer website. The company did not have an efficient system of processing parcel shipments. Additionally, the finance team was unable to extract meaningful financial information such as COGS and inventory costs. Read More
About Customer	MD Complete Skincare was created to provide access to dermatologist-level results without a prescription. MD Complete transforms gold standard dermatologist prescribed skincare protocols into simple, effective and complete regimens at a fraction of the cost of prescription regimen counterparts. Read More
Solution	MD Complete selected NetSuite, which Velosio implemented in one month, along with a third-party EDI integration, and integration with another ERP system for a separate part of their business. MD Complete is leveraging the NetSuite Sandbox feature to better learn how its internal processes work. MD Complete was very satisfied with Velosio’s services, as CTO Chris explained, “They have a recap meeting to make sure that they are meeting your needs. If there are outages, they quickly attack them to make sure you’re satisfied”. Whenever an issue comes to light, Chris says that Velosio is on top of it. “They help us with glitches and issues here and there. Sometimes it’s actually issues with the software that we don’t have the technical expertise nor the knowledge base to resolve on our own. Velosio is priceless in this regard…It just works, don’t know how… don’t care, it just works.” When asked about using Velosio and NetSuite again, MD Complete was quick to answer “Yes!” Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Consumer Goods

Retail

Applicable Functions

Business Operation

Warehouse & Inventory Management

Use Cases

Inventory Management

Services

System Integration

Software Design & Engineering Services

Training

Challenge

MD Complete lacked a streamlined process for facilitating orders and creating financial data from its consumer website. The company did not have an efficient system of processing parcel shipments. Additionally, the finance team was unable to extract meaningful financial information such as COGS and inventory costs.

About Customer

MD Complete Skincare was created to provide access to dermatologist-level results without a prescription. MD Complete transforms gold standard dermatologist prescribed skincare protocols into simple, effective and complete regimens at a fraction of the cost of prescription regimen counterparts.

Solution

MD Complete selected NetSuite, which Velosio implemented in one month, along with a third-party EDI integration, and integration with another ERP system for a separate part of their business. MD Complete is leveraging the NetSuite Sandbox feature to better learn how its internal processes work. MD Complete was very satisfied with Velosio’s services, as CTO Chris explained, “They have a recap meeting to make sure that they are meeting your needs. If there are outages, they quickly attack them to make sure you’re satisfied”. Whenever an issue comes to light, Chris says that Velosio is on top of it. “They help us with glitches and issues here and there. Sometimes it’s actually issues with the software that we don’t have the technical expertise nor the knowledge base to resolve on our own. Velosio is priceless in this regard…It just works, don’t know how… don’t care, it just works.” When asked about using Velosio and NetSuite again, MD Complete was quick to answer “Yes!”

Impact #1	Met an aggressive implementation timeline without missing a shipping day on an order.
Impact #2	The customer order process has been streamlined.
Impact #3	Now able to identify wrongly priced items on sales orders, process the credit, then apply it to pending invoices in a way that made sense to Accounts Payable.

Impact #1

Met an aggressive implementation timeline without missing a shipping day on an order.

Impact #2

The customer order process has been streamlined.

Impact #3

Now able to identify wrongly priced items on sales orders, process the credit, then apply it to pending invoices in a way that made sense to Accounts Payable.

Benefit #1	Implementation completed in one month.

Benefit #1

Implementation completed in one month.

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Overview

MD Complete Skincare Streamlines Customer Order Process with NetSuite

Operational Impact

Quantitative Benefit