Case Studies
McKesson: Building a People Analytics Center of Excellence
Overview
Analytics & Modeling - Data-as-a-Service Analytics & Modeling - Predictive Analytics Functional Applications - Enterprise Resource Planning Systems (ERP) | |
Healthcare & Hospitals Pharmaceuticals | |
Business Operation Human Resources | |
Data Science Services Software Design & Engineering Services System Integration | |
Operational Impact
The COE has become a place where people can come for business-relevant analysis and insights. The center can triage requests (using a prioritization matrix) and help stakeholders understand what might be (and not be) an analytic question. For the first time, the analysts can talk together across the groups. | |
Analytics efforts are now more strategic. There are synergies in this new shared services model and service levels are beginning to improve. | |
Through the COE, McKesson discovered there were sometimes differences in data definitions between groups. The collaboration—and close business partnership— of the COE is enabling McKesson to align around common definitions and develop a clear and consistent understanding of the use cases when different approaches might be appropriate. | |
Quantitative Benefit
Removal of redundant activities, eliminating about 1,000 hours of extraction, reporting, and analytics work in the first six months. | |
Data that used to take 40 hours to bring together now takes less than a day. | |
They have been able to double Visier utilization since they can concentrate on a core set of tools and communicate in one voice, in an advisory capacity. | |