DocuWare Case Studies Mayfair Insurance Transforms Document Management with DocuWare Cloud

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	Mayfair Insurance Transforms Document Management with DocuWare Cloud DocuWare

Mayfair Insurance Transforms Document Management with DocuWare Cloud

DocuWare

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Fraud Detection Regulatory Compliance Monitoring
Services	Cloud Planning, Design & Implementation Services
Challenge	Before the introduction of DocuWare, Mayfair Insurance was burdened with mountains of paper files. A folder was created for each policyholder, containing policy, customer documents, records about insured objects and benefits, and numerous documents relating to claims settlement like assessors’ reports. Over the years, thousands of documents had accumulated. Security concerns were also a crucial consideration for their digital transformation. The company recognized the risk of restricted access to paper documents in case of emergencies like water or fire damage. Therefore, the management decided to introduce a digital Document Management System (DMS) immediately. Read More
About Customer	Mayfair Insurance, based in Kenya, offers a wide range of insurance services. These services range from personal and property insurance, such as policies for liability, accident, auto, or household contents, to corporate solutions, such as for the construction industry or product liability. In addition to Kenya, the company operates in five other markets: Uganda, Tanzania, Rwanda, Zambia, and Congo. The company employs more than 100 employees, all of whom are supported by their electronic document management solution. Read More
Solution	Mayfair Insurance decided to introduce DocuWare, a digital Document Management System (DMS). The system was first launched in the Claims Department. Customers continue to submit their documents in various forms, including paper documents, email, and even messages from WhatsApp. However, nothing has to be printed or copied anymore. Employees immediately transfer all documents to their digital archive, either by drag & drop or via simple scan functions. DocuWare then automatically indexes the documents based on their content. Even forms that employees create in their ICON ERP system are automatically and digitally transferred to the DMS. Various workflows then distribute the documents to respective employees according to responsibility. Digital stamps, which also document the time of processing, are used to check claims and release them for settlement. Even the claims settlement itself is precisely documented in the DMS by adding the corresponding payment documents. DocuWare was gradually extended to other areas, such as Underwriting and for the processing of incoming invoices in the Accounting Department. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Fraud Detection

Regulatory Compliance Monitoring

Services

Cloud Planning, Design & Implementation Services

Challenge

Before the introduction of DocuWare, Mayfair Insurance was burdened with mountains of paper files. A folder was created for each policyholder, containing policy, customer documents, records about insured objects and benefits, and numerous documents relating to claims settlement like assessors’ reports. Over the years, thousands of documents had accumulated. Security concerns were also a crucial consideration for their digital transformation. The company recognized the risk of restricted access to paper documents in case of emergencies like water or fire damage. Therefore, the management decided to introduce a digital Document Management System (DMS) immediately.

About Customer

Mayfair Insurance, based in Kenya, offers a wide range of insurance services. These services range from personal and property insurance, such as policies for liability, accident, auto, or household contents, to corporate solutions, such as for the construction industry or product liability. In addition to Kenya, the company operates in five other markets: Uganda, Tanzania, Rwanda, Zambia, and Congo. The company employs more than 100 employees, all of whom are supported by their electronic document management solution.

Solution

Mayfair Insurance decided to introduce DocuWare, a digital Document Management System (DMS). The system was first launched in the Claims Department. Customers continue to submit their documents in various forms, including paper documents, email, and even messages from WhatsApp. However, nothing has to be printed or copied anymore. Employees immediately transfer all documents to their digital archive, either by drag & drop or via simple scan functions. DocuWare then automatically indexes the documents based on their content. Even forms that employees create in their ICON ERP system are automatically and digitally transferred to the DMS. Various workflows then distribute the documents to respective employees according to responsibility. Digital stamps, which also document the time of processing, are used to check claims and release them for settlement. Even the claims settlement itself is precisely documented in the DMS by adding the corresponding payment documents. DocuWare was gradually extended to other areas, such as Underwriting and for the processing of incoming invoices in the Accounting Department.

Impact #1	The digital archive now guarantees easy access to all insurance-relevant documents – and always in the latest version.
Impact #2	Data protection regulations are easily met, something that is much easier than with a paper archive.
Impact #3	DocuWare has led to a significant reduction in processing errors and increased efficiency in the company.

Impact #1

The digital archive now guarantees easy access to all insurance-relevant documents – and always in the latest version.

Impact #2

Data protection regulations are easily met, something that is much easier than with a paper archive.

Impact #3

DocuWare has led to a significant reduction in processing errors and increased efficiency in the company.

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Overview

Mayfair Insurance Transforms Document Management with DocuWare Cloud

Operational Impact