DocuWare Case Studies Marcon International Streamlines Vessel Brokerage with DocuWare

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	Marcon International Streamlines Vessel Brokerage with DocuWare DocuWare

Marcon International Streamlines Vessel Brokerage with DocuWare

DocuWare

Technology Category	Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries	Marine & Shipping
Applicable Functions	Business Operation Sales & Marketing
Services	System Integration Training
Challenge	Marcon International, a marine vessel brokerage company, specializes in transportation vessels including tugboats, barges, crew and supply vessels as well as ocean towing and smaller passenger ferries. The company maintains a vast amount of information about vessels worldwide. Although only about 3,000 vessels are available for rental or sales at a given point, Marcon actively tracks about 17,000 vessels and barges. Marcon also retains information on about 26,000 archived records for vessels that have gone off the grid. The company maintains a customer database of over 12,000 records and has three people dedicated to adding, updating and achieving this information. Due to the volume of information, Marcon always used an electronic data management system, which was a precursor of DocuWare. Read More
About Customer	Marcon International, Inc. is a marine vessel brokerage company that maintains an extensive document portfolio on 17,000 vessels and barges worldwide. The company specializes in transportation vessels including tugboats, barges, crew and supply vessels as well as ocean towing and smaller passenger ferries. Since 1981, Marcon has been providing valuation and consultation services to parties interested in buying, selling, chartering or leasing vessels or fleets. With vessels and owners often located in different geographical areas, clients rely on Marcon to keep a full vessel dossier at their fingertips. The company averages 40 sales a year, totaling 1,508 sales since it was founded. Marcon is a small business with a total of 10 employees. Read More
Solution	In 2017, Marcon installed DocuWare with the help of an assigned representative, responsible for coordination and training. Currently DocuWare stores about 790,000 records, including a variety of document types, from engineering drawings to photos to legal documents. Marcon integrated DocuWare with Outlook to make storing emails and attachments easier. The seamless integration allows Marcon to customize the storage dialogue and automatically capture up to 50 percent of the fields that have to be indexed for information search and retrieval. On an average week, Marcon processes and captures about 300 documents, and on some occasions up to 1,000 documents. DocuWare improved document indexing and searching. Employees can simply drag and drop a file from the Desktop into DocuWare, where it gets indexed. Index settings can be saved and applied to a group of documents. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Marine & Shipping

Applicable Functions

Business Operation

Sales & Marketing

Services

System Integration

Training

Challenge

Marcon International, a marine vessel brokerage company, specializes in transportation vessels including tugboats, barges, crew and supply vessels as well as ocean towing and smaller passenger ferries. The company maintains a vast amount of information about vessels worldwide. Although only about 3,000 vessels are available for rental or sales at a given point, Marcon actively tracks about 17,000 vessels and barges. Marcon also retains information on about 26,000 archived records for vessels that have gone off the grid. The company maintains a customer database of over 12,000 records and has three people dedicated to adding, updating and achieving this information. Due to the volume of information, Marcon always used an electronic data management system, which was a precursor of DocuWare.

About Customer

Marcon International, Inc. is a marine vessel brokerage company that maintains an extensive document portfolio on 17,000 vessels and barges worldwide. The company specializes in transportation vessels including tugboats, barges, crew and supply vessels as well as ocean towing and smaller passenger ferries. Since 1981, Marcon has been providing valuation and consultation services to parties interested in buying, selling, chartering or leasing vessels or fleets. With vessels and owners often located in different geographical areas, clients rely on Marcon to keep a full vessel dossier at their fingertips. The company averages 40 sales a year, totaling 1,508 sales since it was founded. Marcon is a small business with a total of 10 employees.

Solution

In 2017, Marcon installed DocuWare with the help of an assigned representative, responsible for coordination and training. Currently DocuWare stores about 790,000 records, including a variety of document types, from engineering drawings to photos to legal documents. Marcon integrated DocuWare with Outlook to make storing emails and attachments easier. The seamless integration allows Marcon to customize the storage dialogue and automatically capture up to 50 percent of the fields that have to be indexed for information search and retrieval. On an average week, Marcon processes and captures about 300 documents, and on some occasions up to 1,000 documents. DocuWare improved document indexing and searching. Employees can simply drag and drop a file from the Desktop into DocuWare, where it gets indexed. Index settings can be saved and applied to a group of documents.

Impact #1	Improved document indexing and searching
Impact #2	Seamless integration with Outlook for easy storage of emails and attachments
Impact #3	Ability to customize the storage dialogue and automatically capture up to 50 percent of the fields that have to be indexed for information search and retrieval

Impact #1

Improved document indexing and searching

Impact #2

Seamless integration with Outlook for easy storage of emails and attachments

Impact #3

Ability to customize the storage dialogue and automatically capture up to 50 percent of the fields that have to be indexed for information search and retrieval

Benefit #1	790,000 records stored in DocuWare
Benefit #2	300 documents processed and captured on an average week
Benefit #3	Up to 1,000 documents processed and captured on some occasions

Benefit #1

790,000 records stored in DocuWare

Benefit #2

300 documents processed and captured on an average week

Benefit #3

Up to 1,000 documents processed and captured on some occasions

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Overview

Marcon International Streamlines Vessel Brokerage with DocuWare

Operational Impact

Quantitative Benefit