GE Digital (GE) (General Electric) Case Studies Marathon Petroleum Develops Collaborative Strategy for Optimizing APM

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	Marathon Petroleum Develops Collaborative Strategy for Optimizing APM GE Digital (GE) (General Electric)

Marathon Petroleum Develops Collaborative Strategy for Optimizing APM

GE Digital (GE) (General Electric)

Technology Category	Functional Applications - Enterprise Asset Management Systems (EAM)
Applicable Industries	Oil & Gas
Applicable Functions	Business Operation
Use Cases	Asset Health Management (AHM)
Challenge	Since 1999, Marathon has been utilizing Asset Performance Management (APM) from Meridium (now acquired by GE Digital) for its day-to-day reliability needs across a number of its business units, and currently has over 1,300 APM users. After implementing SAP, Marathon found that the modules were deeply customized and difficult to adapt to the existing reliability program. As a result, Marathon began looking into how to improve its overall operational support Read More
About Customer	With more than 125 years of experience in the energy business, Marathon Petroleum Corporation operates an integrated refining, marketing, and transportation system that is concentrated primarily in the Midwest, Northeast, East Coast, Southeast, and Gulf C Read More
Customer Name	Marathon Read More
Solution	Marathon worked with its APM team to develop a customized operational support agreement to improve collaboration and assistance on technical support, functional consulting, strategic reviews, training, and everything in between. In an effort to solve issues more quickly, Marathon started working with a designated APM resource. This team member helped expedite implementation of new capabilities by having a more intimate knowledge of Marathon’s customer configurations as well as better evaluate existing capabilities and offer advice on how to improve platform use. In addition, Marathon implemented a mix of functional onsite and technical offsite support, a working task list to use as a reference, and customized training. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Asset Management Systems (EAM)

Applicable Industries

Oil & Gas

Applicable Functions

Business Operation

Use Cases

Asset Health Management (AHM)

Challenge

Since 1999, Marathon has been utilizing Asset Performance Management (APM) from Meridium (now acquired by GE Digital) for its day-to-day reliability needs across a number of its business units, and currently has over 1,300 APM users. After implementing SAP, Marathon found that the modules were deeply customized and difficult to adapt to the existing reliability program. As a result, Marathon began looking into how to improve its overall operational support

About Customer

With more than 125 years of experience in the energy business, Marathon Petroleum Corporation operates an integrated refining, marketing, and transportation system that is concentrated primarily in the Midwest, Northeast, East Coast, Southeast, and Gulf C

Customer Name

Marathon

Solution

Marathon worked with its APM team to develop a customized operational support agreement to improve collaboration and assistance on technical support, functional consulting, strategic reviews, training, and everything in between. In an effort to solve issues more quickly, Marathon started working with a designated APM resource. This team member helped expedite implementation of new capabilities by having a more intimate knowledge of Marathon’s customer configurations as well as better evaluate existing capabilities and offer advice on how to improve platform use. In addition, Marathon implemented a mix of functional onsite and technical offsite support, a working task list to use as a reference, and customized training.

Impact #1	[Efficiency Improvement - Operation] With the operational support agreement, Marathon’s reliability team was able to stay up-to-speed and improve the quality of support and daily use of APM.
Impact #2	[Data Management - Data Collection] Get more out of existing enterprise asset management (EAM) and APM capabilities
Impact #3	[Efficiency Improvement - Issue Response] Improve quality and timeliness of issue resolution

Impact #1

[Efficiency Improvement - Operation]
With the operational support agreement, Marathon’s reliability team was able to stay up-to-speed and improve the quality of support and daily use of APM.

Impact #2

[Data Management - Data Collection]
Get more out of existing enterprise asset management (EAM) and APM capabilities

Impact #3

[Efficiency Improvement - Issue Response]
Improve quality and timeliness of issue resolution

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Overview

Marathon Petroleum Develops Collaborative Strategy for Optimizing APM

Operational Impact