NETSCOUT Case Studies Manufacturer Prioritizes Application Uptime for On-time Product Delivery

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	Manufacturer Prioritizes Application Uptime for On-time Product Delivery NETSCOUT

Manufacturer Prioritizes Application Uptime for On-time Product Delivery

NETSCOUT

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing Platform as a Service (PaaS) - Connectivity Platforms
Applicable Functions	Discrete Manufacturing Maintenance
Use Cases	Manufacturing System Automation Predictive Maintenance
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	The division of a multi-billion-dollar manufacturing company was facing multiple concerns that needed to be addressed for achieving data center transformation. The immediate concern was ongoing issues with a mission-critical manufacturing application used for planning and scheduling materials, resources, and manufacture of their final products. Any delay or downtime with the application could result in delays or missed deliveries impacting revenue and reputation. However, they lacked the visibility necessary to proactively identify degradations in performance and quickly pinpoint the source of the issue. The company was also experiencing continual degraded performance of communications applications hosted in the Microsoft Azure cloud impacting customers and employees based in 200 regional offices. The data center transformation this manufacturer had undergone over the recent years created a void in their visibility into performance across their hybrid cloud network. Read More
About Customer	The customer is a large division of a multi-billion-dollar manufacturing company that supplies critical components to enterprise and government customers worldwide. With over 40,000 employees, the company provides design, manufacturing, and services delivery. The company has offices and manufacturing facilities around the world and heavily depends on its networked applications and services to meet business objectives and maintain communications with employees, partners, and customers. The company's executives, including IT leaders, drive excellence and empowerment throughout the organization. The CTO office recognized that data center transformation was imperative to support business initiatives. As part of the transformation, they wanted a proactive user-centric application assurance solution that would ensure optimal performance from their critical applications and IT environment and be able to resolve problems quickly. Read More
Solution	The company chose to update and expand the NETSCOUT solution for proactive monitoring to solve their immediate problems and their digital transformation initiatives. For their data center transformation project, they selected the InfiniStream NG using the COTS-based models to cost-effectively deploy highly scalable instrumentation that matched storage and performance to the high volume, high-speed network they were implementing today. Adding vSTREAMs gave them a collaboration tool in hybrid cloud configurations and allowed them to monitor the communications and instant messaging apps in Microsoft Azure and be prepared to monitor future cloud-based applications. For their critical remote regional offices, the division deployed nGeniusPULSE to monitor network and application availability and performance over ethernet and Wi-Fi connections. They also selected the nGenius Visibility as a Service (nVaaS) solution that leverages the nGeniusONE platform and a team of experts to provide the end-to-end proactive visibility they needed to accomplish their goals. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Functions

Discrete Manufacturing

Maintenance

Use Cases

Manufacturing System Automation

Predictive Maintenance

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

The division of a multi-billion-dollar manufacturing company was facing multiple concerns that needed to be addressed for achieving data center transformation. The immediate concern was ongoing issues with a mission-critical manufacturing application used for planning and scheduling materials, resources, and manufacture of their final products. Any delay or downtime with the application could result in delays or missed deliveries impacting revenue and reputation. However, they lacked the visibility necessary to proactively identify degradations in performance and quickly pinpoint the source of the issue. The company was also experiencing continual degraded performance of communications applications hosted in the Microsoft Azure cloud impacting customers and employees based in 200 regional offices. The data center transformation this manufacturer had undergone over the recent years created a void in their visibility into performance across their hybrid cloud network.

About Customer

The customer is a large division of a multi-billion-dollar manufacturing company that supplies critical components to enterprise and government customers worldwide. With over 40,000 employees, the company provides design, manufacturing, and services delivery. The company has offices and manufacturing facilities around the world and heavily depends on its networked applications and services to meet business objectives and maintain communications with employees, partners, and customers. The company's executives, including IT leaders, drive excellence and empowerment throughout the organization. The CTO office recognized that data center transformation was imperative to support business initiatives. As part of the transformation, they wanted a proactive user-centric application assurance solution that would ensure optimal performance from their critical applications and IT environment and be able to resolve problems quickly.

Solution

The company chose to update and expand the NETSCOUT solution for proactive monitoring to solve their immediate problems and their digital transformation initiatives. For their data center transformation project, they selected the InfiniStream NG using the COTS-based models to cost-effectively deploy highly scalable instrumentation that matched storage and performance to the high volume, high-speed network they were implementing today. Adding vSTREAMs gave them a collaboration tool in hybrid cloud configurations and allowed them to monitor the communications and instant messaging apps in Microsoft Azure and be prepared to monitor future cloud-based applications. For their critical remote regional offices, the division deployed nGeniusPULSE to monitor network and application availability and performance over ethernet and Wi-Fi connections. They also selected the nGenius Visibility as a Service (nVaaS) solution that leverages the nGeniusONE platform and a team of experts to provide the end-to-end proactive visibility they needed to accomplish their goals.

Impact #1	With the packet intelligence from nGeniusONE, complimented by nGeniusPULSE testing from remote sites, and proactive monitoring by the nVaaS team, IT has restored the manufacturing application to consistent, reliable performance.
Impact #2	When issues with it, or any other application in the data center or public cloud, do arise, the Mean-Time-to-Repair (MTTR) is significantly reduced.
Impact #3	By identifying and resolving the delayed web portal response time at remote regional offices, the end-user experience and productivity has improved.

Impact #1

With the packet intelligence from nGeniusONE, complimented by nGeniusPULSE testing from remote sites, and proactive monitoring by the nVaaS team, IT has restored the manufacturing application to consistent, reliable performance.

Impact #2

When issues with it, or any other application in the data center or public cloud, do arise, the Mean-Time-to-Repair (MTTR) is significantly reduced.

Impact #3

By identifying and resolving the delayed web portal response time at remote regional offices, the end-user experience and productivity has improved.

Benefit #1	Reduced mean-time-to-repair (MTTR) from a potential multi-hour outage to 20 minutes
Benefit #2	Improved end-user experience and productivity at remote regional offices

Benefit #1

Reduced mean-time-to-repair (MTTR) from a potential multi-hour outage to 20 minutes

Benefit #2

Improved end-user experience and productivity at remote regional offices

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Overview

Manufacturer Prioritizes Application Uptime for On-time Product Delivery

Operational Impact

Quantitative Benefit