Metapack Case Studies Managing Pierce Ab’s International Expansion with Local Delivery Solutions

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	Managing Pierce Ab’s International Expansion with Local Delivery Solutions Metapack

Managing Pierce Ab’s International Expansion with Local Delivery Solutions

Metapack

Technology Category	Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Retail
Applicable Functions	Logistics & Transportation
Use Cases	Supply Chain Visibility
Challenge	Pierce AB, an eCommerce operator in the motorcycle and snowmobile industry, was facing the challenge of presenting a local face to customers across 16 countries. The company was looking for a way to consolidate and streamline its logistics while providing exceptional customer service. The company was also looking to scale its business interests internationally. Before implementing MetaPack, Pierce AB was served by only four carriers, which was insufficient for its wide geographical range and growing customer base. Read More
About Customer	Pierce AB is a leading eCommerce operator established in 2009. The company operates some of the most recognized online retail brands in the motorcycle and snowmobile industry. With operations based in Sweden and Poland, Pierce AB has a local presence in 16 European markets. The company's portfolio includes 24MX (motocross), XLmoto (motorcycle), and Sledstore (snowmobile). The company emphasizes on presenting a local face to the consumer, running 40 different websites across all brands in its portfolio. Pierce AB is determined to create a competitive advantage through outstanding service and aims to serve the customer's needs and address issues before they escalate. Read More
Solution	Pierce AB chose MetaPack Manager as a one-stop solution for all of its delivery management needs. The solution provided a single integrated platform for printing labels and assigning parcels to local carriers. This allowed Pierce AB to expand from four delivery providers to 13 local carriers. The constant feedback loop provided by MetaPack Manager enabled Pierce AB customers to obtain instant information on delivery status via SMS. The Pierce AB team also benefited from robust reporting about delivery, which made it possible to gather insights to drive efficiencies and improvements. The implementation of MetaPack Manager has helped Pierce AB to present a friendly face to consumers no matter where in the world they happen to be, promoting future growth. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Retail

Applicable Functions

Logistics & Transportation

Use Cases

Supply Chain Visibility

Challenge

Pierce AB, an eCommerce operator in the motorcycle and snowmobile industry, was facing the challenge of presenting a local face to customers across 16 countries. The company was looking for a way to consolidate and streamline its logistics while providing exceptional customer service. The company was also looking to scale its business interests internationally. Before implementing MetaPack, Pierce AB was served by only four carriers, which was insufficient for its wide geographical range and growing customer base.

About Customer

Pierce AB is a leading eCommerce operator established in 2009. The company operates some of the most recognized online retail brands in the motorcycle and snowmobile industry. With operations based in Sweden and Poland, Pierce AB has a local presence in 16 European markets. The company's portfolio includes 24MX (motocross), XLmoto (motorcycle), and Sledstore (snowmobile). The company emphasizes on presenting a local face to the consumer, running 40 different websites across all brands in its portfolio. Pierce AB is determined to create a competitive advantage through outstanding service and aims to serve the customer's needs and address issues before they escalate.

Solution

Pierce AB chose MetaPack Manager as a one-stop solution for all of its delivery management needs. The solution provided a single integrated platform for printing labels and assigning parcels to local carriers. This allowed Pierce AB to expand from four delivery providers to 13 local carriers. The constant feedback loop provided by MetaPack Manager enabled Pierce AB customers to obtain instant information on delivery status via SMS. The Pierce AB team also benefited from robust reporting about delivery, which made it possible to gather insights to drive efficiencies and improvements. The implementation of MetaPack Manager has helped Pierce AB to present a friendly face to consumers no matter where in the world they happen to be, promoting future growth.

Impact #1	Expanded from four delivery providers to 13 local carriers
Impact #2	Created a measurement mindset to define delivery decisions
Impact #3	Improved feedback loop, customer messaging, and reporting

Impact #1

Expanded from four delivery providers to 13 local carriers

Impact #2

Created a measurement mindset to define delivery decisions

Impact #3

Improved feedback loop, customer messaging, and reporting

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Overview

Managing Pierce Ab’s International Expansion with Local Delivery Solutions

Operational Impact