Covisint Case Studies Managing Identities in the Cloud: Keeping Michigan’s Largest Health Plan Secure

Edit This Case Study Record

	Managing Identities in the Cloud: Keeping Michigan’s Largest Health Plan Secure Covisint

Managing Identities in the Cloud: Keeping Michigan’s Largest Health Plan Secure

Covisint

Technology Category	Cybersecurity & Privacy - Identity & Authentication Management Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Human Resources Sales & Marketing
Services	Cloud Planning, Design & Implementation Services Cybersecurity Services
Challenge	Blue Cross Blue Shield of Michigan (BCBSM) had been relying on Covisint for seven years to manage the access of 6,500 agents to member enrollee package information as well as training and support materials. The challenge was to integrate BCBSM's business applications into a single platform and securely manage access to the applications based on a user’s profile. The agents needed to log into BCBSM’s Agent Secured Services portal, powered by Covisint, to register for training services, access information specific to BCBSM products and manage their overall book of business. Read More
About Customer	Blue Cross Blue Shield of Michigan (BCBSM) is the largest health plan in Michigan. They provide health benefits to more than 4.5 million members residing in Michigan in addition to employees of Michigan-headquartered companies who reside outside the state. The company has been a customer of Covisint for seven years, relying on them to manage the access of 6,500 agents to member enrollee package information as well as training and support materials. Read More
Solution	Covisint provided a solution that worked behind the scenes to verify an agent’s identity and ensure the agent is granted access to specific information based on their user profile. In addition to providing identity and access management for BCBSM’s Agents, Covisint also provides secure identity and access management for BCBSM’s group customers. Covisint's solution enabled enterprises to effectively manage entitlements (what users can do within Cloud applications) and base them on enterprise roles. With Covisint, BCBSM no longer had to be concerned with the cost and complexity of the do-it-yourself approach to security and lifecycle management. Covisint provided BCBSM with a centralized audit and logging of each user’s activity to and from their applications and also tracked and audited activity on a per application basis. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Identity & Authentication Management

Infrastructure as a Service (IaaS) - Cloud Computing

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Human Resources

Sales & Marketing

Services

Cloud Planning, Design & Implementation Services

Cybersecurity Services

Challenge

Blue Cross Blue Shield of Michigan (BCBSM) had been relying on Covisint for seven years to manage the access of 6,500 agents to member enrollee package information as well as training and support materials. The challenge was to integrate BCBSM's business applications into a single platform and securely manage access to the applications based on a user’s profile. The agents needed to log into BCBSM’s Agent Secured Services portal, powered by Covisint, to register for training services, access information specific to BCBSM products and manage their overall book of business.

About Customer

Blue Cross Blue Shield of Michigan (BCBSM) is the largest health plan in Michigan. They provide health benefits to more than 4.5 million members residing in Michigan in addition to employees of Michigan-headquartered companies who reside outside the state. The company has been a customer of Covisint for seven years, relying on them to manage the access of 6,500 agents to member enrollee package information as well as training and support materials.

Solution

Covisint provided a solution that worked behind the scenes to verify an agent’s identity and ensure the agent is granted access to specific information based on their user profile. In addition to providing identity and access management for BCBSM’s Agents, Covisint also provides secure identity and access management for BCBSM’s group customers. Covisint's solution enabled enterprises to effectively manage entitlements (what users can do within Cloud applications) and base them on enterprise roles. With Covisint, BCBSM no longer had to be concerned with the cost and complexity of the do-it-yourself approach to security and lifecycle management. Covisint provided BCBSM with a centralized audit and logging of each user’s activity to and from their applications and also tracked and audited activity on a per application basis.

Impact #1	BCBSM saved administrative costs by removing the burden and complexity of integrating business applications and managing access across thousands of users.
Impact #2	Decreased internal confusion by providing secure, reliable, and automated access to pertinent information across multiple applications.
Impact #3	Covisint provided a centralized audit and logging of each user’s activity to and from their applications and also tracked and audited activity on a per application basis.

Impact #1

BCBSM saved administrative costs by removing the burden and complexity of integrating business applications and managing access across thousands of users.

Impact #2

Decreased internal confusion by providing secure, reliable, and automated access to pertinent information across multiple applications.

Impact #3

Covisint provided a centralized audit and logging of each user’s activity to and from their applications and also tracked and audited activity on a per application basis.

Download PDF Version

Overview

Managing Identities in the Cloud: Keeping Michigan’s Largest Health Plan Secure

Operational Impact