NETSCOUT Case Studies Managing Financial Services Business Delivery with Software-Based Smart Visibility

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	Managing Financial Services Business Delivery with Software-Based Smart Visibility NETSCOUT

Managing Financial Services Business Delivery with Software-Based Smart Visibility

NETSCOUT

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Predictive Maintenance Supply Chain Visibility
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	The company’s expanded use of remote business locations and digital platforms has transformed the service delivery challenges facing their information technology (IT) team’s leadership. These challenges include expanding visibility needs, enhancing application performance monitoring, managing network bandwidth utilization, and improving IT performance monitoring consistency. With cost containment a strong consideration in this technology refresh, the company wanted innovative solutions and best-practice recommendations regarding how next-generation approaches could address these IT issues and improve insurance and financial services delivery needed to maintain business growth. Read More
About Customer	This Midwest U.S. financial services company is experiencing robust business growth linked to their efforts in selling diverse investment and policy options to customers across the country. The company’s recent success is a direct result of the efforts of thousands of corporate employees and field associates based at nearly 2,000 agency locations. The company’s enterprise monitoring solutions have for years depended on NETSCOUT analytics platforms and data sources. Read More
Solution	The company’s move to a next-generation NETSCOUT Service Assurance solution featuring software and virtual smart data sources is delivering immediate benefits to the IT team and service delivery improvements to end-users and clients alike. These benefits include real-time performance monitoring, improved network traffic management, reliable business service delivery for remote sites, expanded UC technology monitoring, and increased IT efficiency using real-time monitoring and troubleshooting workflows. The nGenius Visibility as a Service (nVaaS) program provides NETSCOUT subject matter experts focused on improving the value of nGeniusONE. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Predictive Maintenance

Supply Chain Visibility

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

The company’s expanded use of remote business locations and digital platforms has transformed the service delivery challenges facing their information technology (IT) team’s leadership. These challenges include expanding visibility needs, enhancing application performance monitoring, managing network bandwidth utilization, and improving IT performance monitoring consistency. With cost containment a strong consideration in this technology refresh, the company wanted innovative solutions and best-practice recommendations regarding how next-generation approaches could address these IT issues and improve insurance and financial services delivery needed to maintain business growth.

About Customer

This Midwest U.S. financial services company is experiencing robust business growth linked to their efforts in selling diverse investment and policy options to customers across the country. The company’s recent success is a direct result of the efforts of thousands of corporate employees and field associates based at nearly 2,000 agency locations. The company’s enterprise monitoring solutions have for years depended on NETSCOUT analytics platforms and data sources.

Solution

The company’s move to a next-generation NETSCOUT Service Assurance solution featuring software and virtual smart data sources is delivering immediate benefits to the IT team and service delivery improvements to end-users and clients alike. These benefits include real-time performance monitoring, improved network traffic management, reliable business service delivery for remote sites, expanded UC technology monitoring, and increased IT efficiency using real-time monitoring and troubleshooting workflows. The nGenius Visibility as a Service (nVaaS) program provides NETSCOUT subject matter experts focused on improving the value of nGeniusONE.

Impact #1	Improved customer and end-user experience
Impact #2	Enhanced employee productivity
Impact #3	Expanded real-time, remote site monitoring across the business

Impact #1

Improved customer and end-user experience

Impact #2

Enhanced employee productivity

Impact #3

Expanded real-time, remote site monitoring across the business

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Overview

Managing Financial Services Business Delivery with Software-Based Smart Visibility

Operational Impact