DocuWare Case Studies Major Regional Lexus Dealerships

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	Major Regional Lexus Dealerships DocuWare

Major Regional Lexus Dealerships

DocuWare

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Automotive Retail
Applicable Functions	Sales & Marketing
Services	Software Design & Engineering Services System Integration
Challenge	When the dealership decided to expand and build another Lexus dealership in a nearby community, they did not want to dedicate any of the physical space for record storage. They needed to find an on-premises electronic document management solution that would be compatible with their dealer management software, Reynolds & Reynolds, and allow them to transition to a paperless process. The dealership wanted to maintain total ownership of their data and digitize car sales documentation known as a deal jacket, parts and boutique invoices, repair orders and loaner car records. Read More
About Customer	Higher State Technology is an IT service provider that bridges the gap between business needs and IT resources for small and medium sized businesses. The company worked with their client, a major regional Lexus car dealership, to provide technology resources and expertise as well as leverage the design, installation and management of their IT systems. The dealership takes as much pride in their customer service as in their vehicles. They have a large selection of cars, SUVs and crossovers, and pioneered the move toward elite service and worldclass amenities in the waiting area, including a complimentary coffee bar complete with a barista and a high-end shopping boutique. Read More
Solution	The dealership worked with their Managed IT Service Provider, Higher State Technology, to find the right software and the right vendor. They chose to partner with an Authorized DocuWare Partner because of their in-depth knowledge about car dealership documentation requirements and dealer software, Reynolds & Reynolds. After evaluating several options, they selected DocuWare because it simply provides all the flexibility, security and transparency they needed. For each vehicle sold, a deal jacket of 40-100 documents such as a driver’s license scan, insurance information, and credit application is created. According to state law, most of these documents must contain “wet” signatures. To meet this requirement, the dealership prints documents so the customer can physically sign them. Once all the paperwork is complete, the documents are scanned and automatically indexed using data that DocuWare collected from the dealer software. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Automotive

Retail

Applicable Functions

Sales & Marketing

Services

Software Design & Engineering Services

System Integration

Challenge

When the dealership decided to expand and build another Lexus dealership in a nearby community, they did not want to dedicate any of the physical space for record storage. They needed to find an on-premises electronic document management solution that would be compatible with their dealer management software, Reynolds & Reynolds, and allow them to transition to a paperless process. The dealership wanted to maintain total ownership of their data and digitize car sales documentation known as a deal jacket, parts and boutique invoices, repair orders and loaner car records.

About Customer

Higher State Technology is an IT service provider that bridges the gap between business needs and IT resources for small and medium sized businesses. The company worked with their client, a major regional Lexus car dealership, to provide technology resources and expertise as well as leverage the design, installation and management of their IT systems. The dealership takes as much pride in their customer service as in their vehicles. They have a large selection of cars, SUVs and crossovers, and pioneered the move toward elite service and worldclass amenities in the waiting area, including a complimentary coffee bar complete with a barista and a high-end shopping boutique.

Solution

The dealership worked with their Managed IT Service Provider, Higher State Technology, to find the right software and the right vendor. They chose to partner with an Authorized DocuWare Partner because of their in-depth knowledge about car dealership documentation requirements and dealer software, Reynolds & Reynolds. After evaluating several options, they selected DocuWare because it simply provides all the flexibility, security and transparency they needed. For each vehicle sold, a deal jacket of 40-100 documents such as a driver’s license scan, insurance information, and credit application is created. According to state law, most of these documents must contain “wet” signatures. To meet this requirement, the dealership prints documents so the customer can physically sign them. Once all the paperwork is complete, the documents are scanned and automatically indexed using data that DocuWare collected from the dealer software.

Impact #1	Dealership has control of their data in a nonproprietary system
Impact #2	Raised the level of customer service with immediate access to vehicle history regardless of location
Impact #3	Gained floor space to improve waiting room facilities

Impact #1

Dealership has control of their data in a nonproprietary system

Impact #2

Raised the level of customer service with immediate access to vehicle history regardless of location

Impact #3

Gained floor space to improve waiting room facilities

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Overview

Major Regional Lexus Dealerships

Operational Impact