NETSCOUT Case Studies Major National Retailer Turns to NETSCOUT to Identify Performance Issues In Key Distribution Centers

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	Major National Retailer Turns to NETSCOUT to Identify Performance Issues In Key Distribution Centers NETSCOUT

Major National Retailer Turns to NETSCOUT to Identify Performance Issues In Key Distribution Centers

NETSCOUT

Technology Category	Analytics & Modeling - Real Time Analytics Networks & Connectivity - Network Management & Analysis Software
Applicable Industries	Retail
Applicable Functions	Logistics & Transportation Sales & Marketing
Use Cases	Supply Chain Visibility
Services	Data Science Services System Integration
Challenge	The national retailer faced several challenges. Firstly, the wire data collected from centralized bottlenecks obscured the origination point of the traffic in the distribution centers. This made it difficult to understand where problems were originating. Secondly, with new applications and services regularly being rolled out, the IT team had poor visibility into potential performance issues. Lastly, call quality issues were a concern as they risked harming the customer experience and thus the reputation of the business. The retailer needed a solution that could provide visibility into network traffic, monitor the impact of new applications on the network, and ensure high-quality voice services. Read More
About Customer	The customer is a major national retail chain that offers trendy, upscale merchandise at lower costs to its customers. The company has over 300,000 employees staffing almost two thousand stores supplied by strategically located distribution centers. With more than $50B in annual revenue, over 25 million mobile app users and in excess of a million daily visitors to their website, this retailer relies heavily on their complex, distributed enterprise networks and customer impacting application services. The performance of network communications between distribution centers, stores, and applications is crucial to the business. The company's IT team requires always-on network performance to ensure that all services are running well for their customers and in these centers. Read More
Solution	To address the challenges, the IT team turned to NETSCOUT. They deployed several nGenius Packet Flow Switches (PFS) in the main distribution centers to condition and filter traffic, then feed the data to disparate tools including the InfiniStream appliances for analysis by nGeniusONE and the IT teams researching the issues. The nGeniusONE Service Assurance platform with Adaptive Service Intelligence (ASI) technology was used to investigate and identify service assurance issues. High-level dashboards were configured to monitor voice traffic over time. Application issues are investigated ad hoc, with on-demand views created as problems are identified with a goal to getting at the root cause as quickly as possible. The nGeniusONE solution allows IT to create dashboard and service dependency maps to quickly visualize network bottlenecks and pinpoint slow responsiveness. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Networks & Connectivity - Network Management & Analysis Software

Applicable Industries

Retail

Applicable Functions

Logistics & Transportation

Sales & Marketing

Use Cases

Supply Chain Visibility

Services

Data Science Services

System Integration

Challenge

The national retailer faced several challenges. Firstly, the wire data collected from centralized bottlenecks obscured the origination point of the traffic in the distribution centers. This made it difficult to understand where problems were originating. Secondly, with new applications and services regularly being rolled out, the IT team had poor visibility into potential performance issues. Lastly, call quality issues were a concern as they risked harming the customer experience and thus the reputation of the business. The retailer needed a solution that could provide visibility into network traffic, monitor the impact of new applications on the network, and ensure high-quality voice services.

About Customer

The customer is a major national retail chain that offers trendy, upscale merchandise at lower costs to its customers. The company has over 300,000 employees staffing almost two thousand stores supplied by strategically located distribution centers. With more than $50B in annual revenue, over 25 million mobile app users and in excess of a million daily visitors to their website, this retailer relies heavily on their complex, distributed enterprise networks and customer impacting application services. The performance of network communications between distribution centers, stores, and applications is crucial to the business. The company's IT team requires always-on network performance to ensure that all services are running well for their customers and in these centers.

Solution

To address the challenges, the IT team turned to NETSCOUT. They deployed several nGenius Packet Flow Switches (PFS) in the main distribution centers to condition and filter traffic, then feed the data to disparate tools including the InfiniStream appliances for analysis by nGeniusONE and the IT teams researching the issues. The nGeniusONE Service Assurance platform with Adaptive Service Intelligence (ASI) technology was used to investigate and identify service assurance issues. High-level dashboards were configured to monitor voice traffic over time. Application issues are investigated ad hoc, with on-demand views created as problems are identified with a goal to getting at the root cause as quickly as possible. The nGeniusONE solution allows IT to create dashboard and service dependency maps to quickly visualize network bottlenecks and pinpoint slow responsiveness.

Impact #1	The NETSCOUT solution provided much-needed visibility into voice and application issues and enabled IT to effectively monitor the entire IT environment.
Impact #2	The solution was able to solve other issues, including the identification of a bug in application code that was causing network slowness, and a firewall that was blocking DHCP, preventing developers from working.
Impact #3	The solution streamlined escalations and allowed tool consolidation by enabling multiple teams to leverage the same tools.

Impact #1

The NETSCOUT solution provided much-needed visibility into voice and application issues and enabled IT to effectively monitor the entire IT environment.

Impact #2

The solution was able to solve other issues, including the identification of a bug in application code that was causing network slowness, and a firewall that was blocking DHCP, preventing developers from working.

Impact #3

The solution streamlined escalations and allowed tool consolidation by enabling multiple teams to leverage the same tools.

Benefit #1	Saved more than $1 million purchasing nGenius Packet Flow Switch instead of an alternate vendor while gaining access to better features that deliver greater value.

Benefit #1

Saved more than $1 million purchasing nGenius Packet Flow Switch instead of an alternate vendor while gaining access to better features that deliver greater value.

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Overview

Major National Retailer Turns to NETSCOUT to Identify Performance Issues In Key Distribution Centers

Operational Impact

Quantitative Benefit