IBM Case Studies Major health insurer cuts defect rates by 10 percent

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	Major health insurer cuts defect rates by 10 percent IBM

Major health insurer cuts defect rates by 10 percent

IBM

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation
Use Cases	Regulatory Compliance Monitoring
Services	Software Design & Engineering Services
Challenge	The insurer, the largest health insurer in its state, was facing inefficiencies in its project requirements formulation process. The company's business analysts, representing as many as 74 functional areas within the organization, would create new project requirements, obtain input from various stakeholders and then pass on the requirements to the project managers. The formulation of the requirements varied depending on best practices developed in each part of the company. This inconsistency led to increased project overhead, churn, and delays as project managers and others working on the project had to make sense of the diverse requirements. Read More
About Customer	The customer is the largest health insurer in its state, providing coverage for approximately 3.5 million people. To serve this large customer base effectively while complying with government regulations, the company employs hundreds of business analysts, project managers, and IS specialists. The company's business analysts are a highly distributed community, representing as many as 74 functional areas within the organization. The company was facing challenges in the formulation and management of project requirements, which was affecting the quality and speed of project completion. Read More
Solution	The company implemented IBM Rational DOORS Next Generation to create a consistent way for all business analysts and stakeholders to formulate and access clearly understandable project requirements. This software provided a common place for business analysts and all of their stakeholders to review, approve, or comment on requirements, all of which are updated in real time. The implementation of Rational DOORS Next Generation provided a single source of truth, ensuring that the same tool is used and the same best practices are applied in formulating requirements across all functional areas of the business analysts. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Use Cases

Regulatory Compliance Monitoring

Services

Software Design & Engineering Services

Challenge

The insurer, the largest health insurer in its state, was facing inefficiencies in its project requirements formulation process. The company's business analysts, representing as many as 74 functional areas within the organization, would create new project requirements, obtain input from various stakeholders and then pass on the requirements to the project managers. The formulation of the requirements varied depending on best practices developed in each part of the company. This inconsistency led to increased project overhead, churn, and delays as project managers and others working on the project had to make sense of the diverse requirements.

About Customer

The customer is the largest health insurer in its state, providing coverage for approximately 3.5 million people. To serve this large customer base effectively while complying with government regulations, the company employs hundreds of business analysts, project managers, and IS specialists. The company's business analysts are a highly distributed community, representing as many as 74 functional areas within the organization. The company was facing challenges in the formulation and management of project requirements, which was affecting the quality and speed of project completion.

Solution

The company implemented IBM Rational DOORS Next Generation to create a consistent way for all business analysts and stakeholders to formulate and access clearly understandable project requirements. This software provided a common place for business analysts and all of their stakeholders to review, approve, or comment on requirements, all of which are updated in real time. The implementation of Rational DOORS Next Generation provided a single source of truth, ensuring that the same tool is used and the same best practices are applied in formulating requirements across all functional areas of the business analysts.

Impact #1	The insurer is now able to organize its work in a more consistent way across projects.
Impact #2	The standardization has reduced the overall defect rate by ten percent, trimmed overhead associated with requirements corroboration, and shortened time to market.
Impact #3	Using Rational DOORS Next Generation software has also given project managers greater transparency across projects.

Impact #1

The insurer is now able to organize its work in a more consistent way across projects.

Impact #2

The standardization has reduced the overall defect rate by ten percent, trimmed overhead associated with requirements corroboration, and shortened time to market.

Impact #3

Using Rational DOORS Next Generation software has also given project managers greater transparency across projects.

Benefit #1	Reduced the overall defect rate by ten percent
Benefit #2	Shortened time to market

Benefit #1

Reduced the overall defect rate by ten percent

Benefit #2

Shortened time to market

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Overview

Major health insurer cuts defect rates by 10 percent

Operational Impact

Quantitative Benefit