NETSCOUT Case Studies Major European Bank Improves Application Performance with nGeniusONE

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	Major European Bank Improves Application Performance with nGeniusONE NETSCOUT

Major European Bank Improves Application Performance with nGeniusONE

NETSCOUT

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Cybersecurity Process Control & Optimization
Services	System Integration Testing & Certification
Challenge	The bank’s stated mission is to fully satisfy the financial needs of its customers through a comprehensive range of products and outstanding service. This commitment to excellence meant that the bank’s vital network and applications must be reliable and free of degradations, in order for employees and customers to complete transactions in a timely manner at any of the bank’s thousands of remote branch locations. The IT team faced considerable challenges when end-users began experiencing exceedingly slow web browsing to external websites from branch offices, even as internal web-based applications worked fine. This degradation was causing significant delays, which directly impacted daily bank operations in all branches. Customer and employee satisfaction was greatly jeopardized. To address the problem, IT needed global visibility into services, offices, and users across the wide area network. Read More
About Customer	This major European bank has tens of thousands of employees who support nearly twenty million customers. With more than five thousand branch locations, in addition to online banking and mobile applications, the IT organization has been tasked with maintaining end-to-end visibility to deliver seamless and reliable services to employees and customers alike. This bank depends on its ability to ensure a positive end-user experience. Any service degradations could create dissatisfied customers, which might cause them to take their business elsewhere, hurting the bank’s bottom-line. Read More
Solution	The bank’s IT team turned to NETSCOUT® to solve its network and application issues. The nGeniusONE Service Assurance platform and InfiniStreamNG appliances, which transforms wire data into Smart Data for proactive detection and troubleshooting, were deployed to show all tiers and dependencies of the bank’s critical applications and services via multiple instrumentation vantage points. The nGeniusONE server was configured with customized dashboards to provide quick visibility into important banking applications, web services, and critical service enablers such as DNS. The nGeniusONE deployment was operationalized to provide insights into the networks, services, and locations instrumental to efficient communications from the branches, headquarters and data centers. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Cybersecurity

Process Control & Optimization

Services

System Integration

Testing & Certification

Challenge

The bank’s stated mission is to fully satisfy the financial needs of its customers through a comprehensive range of products and outstanding service. This commitment to excellence meant that the bank’s vital network and applications must be reliable and free of degradations, in order for employees and customers to complete transactions in a timely manner at any of the bank’s thousands of remote branch locations. The IT team faced considerable challenges when end-users began experiencing exceedingly slow web browsing to external websites from branch offices, even as internal web-based applications worked fine. This degradation was causing significant delays, which directly impacted daily bank operations in all branches. Customer and employee satisfaction was greatly jeopardized. To address the problem, IT needed global visibility into services, offices, and users across the wide area network.

About Customer

This major European bank has tens of thousands of employees who support nearly twenty million customers. With more than five thousand branch locations, in addition to online banking and mobile applications, the IT organization has been tasked with maintaining end-to-end visibility to deliver seamless and reliable services to employees and customers alike. This bank depends on its ability to ensure a positive end-user experience. Any service degradations could create dissatisfied customers, which might cause them to take their business elsewhere, hurting the bank’s bottom-line.

Solution

The bank’s IT team turned to NETSCOUT® to solve its network and application issues. The nGeniusONE Service Assurance platform and InfiniStreamNG appliances, which transforms wire data into Smart Data for proactive detection and troubleshooting, were deployed to show all tiers and dependencies of the bank’s critical applications and services via multiple instrumentation vantage points. The nGeniusONE server was configured with customized dashboards to provide quick visibility into important banking applications, web services, and critical service enablers such as DNS. The nGeniusONE deployment was operationalized to provide insights into the networks, services, and locations instrumental to efficient communications from the branches, headquarters and data centers.

Impact #1	Actually resolved long-suffering problems that plagued IT for days, weeks, and months and ended frustrations and improved productivity for end users in the process
Impact #2	Drastically reduced MTTR, allowing IT to quickly isolate and resolve problems
Impact #3	Improved end-user experience for both employees and customers, which in turn is protecting revenue and assets under management

Impact #1

Actually resolved long-suffering problems that plagued IT for days, weeks, and months and ended frustrations and improved productivity for end users in the process

Impact #2

Drastically reduced MTTR, allowing IT to quickly isolate and resolve problems

Impact #3

Improved end-user experience for both employees and customers, which in turn is protecting revenue and assets under management

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Overview

Major European Bank Improves Application Performance with nGeniusONE

Operational Impact