NETSCOUT Case Studies Major Convenience Store Chain Protects Financial Transactions with nGeniusONE

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	Major Convenience Store Chain Protects Financial Transactions with nGeniusONE NETSCOUT

Major Convenience Store Chain Protects Financial Transactions with nGeniusONE

NETSCOUT

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Retail
Applicable Functions	Business Operation Sales & Marketing
Services	Data Science Services System Integration
Challenge	The convenience store chain was facing an intermittent problem with some of their payment transactions going missing for some credit card-based payments. The payments were being applied in store, but in some cases, they weren’t reflected on the bank’s end. This caused significant loss of revenue and reputational damage with end-users, who were placed at risk of late fees or loss of services due to payments not processing as expected. The NetOps team lacked the visibility they needed of the transactions to prove to the banks that they had taken place. As a result, they spent countless hours attempting and failing to document the lost transactions with their partner banks. Read More
About Customer	The customer is one of the largest convenience store chains in Latin America. They aim to be a one-stop experience for their more than ten million customers a day, offering a place to grab a drink or a bite to eat, fuel for their cars, purchase pre-paid gift cards for streaming online services, transfer cash remittances, pay phone and electric bills, or even pay for plane tickets on select airlines. With thousands of stores across Latin America, and new stores opening daily, their Network Operations (NetOps) team works hard to ensure these critical payment services are up and running 24 hours a day. Read More
Solution	In order to identify what was happening with the missing transactions, IT engaged the help of their trusted business partner. After careful deliberation, they selected NETSCOUT to help provide detailed visibility into their application transactions. The nGeniusONE Service Assurance platform, supported by an InfiniStreamNG appliance and a nGenius Packet Flow Switch was deployed to identify, isolate, and report on these business-critical financial transactions. Through specialized taps and filters, all traffic passing through the core datacenter was captured by the InfiniStreamNG appliance for monitoring and analysis. The nGeniusONE solution brings to the chain’s IT staff is its unique ability to provide insights into the success of financial transactions, enabling them to trace the payments from the customer’s card swipe all the way to the handoff to the merchant bank processing the payment. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Retail

Applicable Functions

Business Operation

Sales & Marketing

Services

Data Science Services

System Integration

Challenge

The convenience store chain was facing an intermittent problem with some of their payment transactions going missing for some credit card-based payments. The payments were being applied in store, but in some cases, they weren’t reflected on the bank’s end. This caused significant loss of revenue and reputational damage with end-users, who were placed at risk of late fees or loss of services due to payments not processing as expected. The NetOps team lacked the visibility they needed of the transactions to prove to the banks that they had taken place. As a result, they spent countless hours attempting and failing to document the lost transactions with their partner banks.

About Customer

The customer is one of the largest convenience store chains in Latin America. They aim to be a one-stop experience for their more than ten million customers a day, offering a place to grab a drink or a bite to eat, fuel for their cars, purchase pre-paid gift cards for streaming online services, transfer cash remittances, pay phone and electric bills, or even pay for plane tickets on select airlines. With thousands of stores across Latin America, and new stores opening daily, their Network Operations (NetOps) team works hard to ensure these critical payment services are up and running 24 hours a day.

Solution

In order to identify what was happening with the missing transactions, IT engaged the help of their trusted business partner. After careful deliberation, they selected NETSCOUT to help provide detailed visibility into their application transactions. The nGeniusONE Service Assurance platform, supported by an InfiniStreamNG appliance and a nGenius Packet Flow Switch was deployed to identify, isolate, and report on these business-critical financial transactions. Through specialized taps and filters, all traffic passing through the core datacenter was captured by the InfiniStreamNG appliance for monitoring and analysis. The nGeniusONE solution brings to the chain’s IT staff is its unique ability to provide insights into the success of financial transactions, enabling them to trace the payments from the customer’s card swipe all the way to the handoff to the merchant bank processing the payment.

Impact #1	The IT team has been able to trace the missing transactions, saving money and earning priceless goodwill from their customers.
Impact #2	They are using these tools to protect customer payments by ensuring they’re correctly processed and applied by the banks, saving customers from potential late fees or even canceled services.
Impact #3	By creating dashboard tiles, NetOps can now proactively intervene anytime they see signs of transaction issues, getting ahead of problems before customers start complaining.

Impact #1

The IT team has been able to trace the missing transactions, saving money and earning priceless goodwill from their customers.

Impact #2

They are using these tools to protect customer payments by ensuring they’re correctly processed and applied by the banks, saving customers from potential late fees or even canceled services.

Impact #3

By creating dashboard tiles, NetOps can now proactively intervene anytime they see signs of transaction issues, getting ahead of problems before customers start complaining.

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Overview

Major Convenience Store Chain Protects Financial Transactions with nGeniusONE

Operational Impact