In order to resolve these revenue and reputation-affecting issues, NetOps turned to NETSCOUT to provide critical insights into the service performance of their payment transactions and overall network and application performance. The nGeniusONE Service Assurance platform, with custom dashboards, alerts, service dependency maps, Payment Processing Monitor, Session Analysis, and Traffic Monitor was deployed to provide proactive notification of issues with their online services and rapid root cause analysis and fault isolation. Almost a thousand applications have been configured in the system, and the dashboard has been set up to show more than 50 services. Both COTS-based InfiniStreamNG software on NETSCOUT certified appliances and InfiniStreamNG appliances were deployed as data sources, to support the IT troubleshooting efforts and to act as data sources for their big data system. Packets are collected across the datacenter from different zones, including the external zones, the DMZ, the WAN, and the core and distribution layers of the network. These packets are then used to construct an end-to-end view of application performance, calculate a baseline, and generate alerts to proactively notify NetOps if something abnormal is detected. These notifications allow IT to stay closely aligned to the business and notify them before customers start calling with complaints, often before customers even notice a change in performance.
Read More