Case Studies Maintenance intervention planning: a strategic challenge for ENGIE Solutions

Edit This Case Study Record

	Maintenance intervention planning: a strategic challenge for ENGIE Solutions

Maintenance intervention planning: a strategic challenge for ENGIE Solutions

Technology Category	Analytics & Modeling - Machine Learning Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Buildings Utilities
Applicable Functions	Facility Management Maintenance
Use Cases	Fleet Management Predictive Maintenance Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	ENGIE Solutions faces the challenge of managing a diverse range of installations, including boilers, air-cooling towers, cogeneration power systems, and heating and refrigeration networks. Each installation requires different types of expertise and is subject to various regulations, making the scheduling of maintenance interventions complex. The company needs to ensure that all regulatory visits and operational maintenance interventions are carried out on time, while also taking into account customer constraints and the legal number of working hours per day. Additionally, the company aims to achieve convergence of tools and processes across its agencies to improve efficiency and service delivery. Read More
About Customer	ENGIE Solutions is a part of the ENGIE group, which focuses on B2B energy operations. The company has restructured its operations to be more customer-focused, organizing its work streams into three business units: Town and Local Authorities, Industry, and the Tertiary and Proximity sector. ENGIE Solutions employs 7,000 technical staff and field workers who carry out installation maintenance for a wide range of customers. The company handles a multitude of installations, including boilers in residential buildings, air-cooling towers on industrial sites, cogeneration power systems, and heating and refrigeration networks. Each installation is managed by an agent, and technicians are assigned to service a certain number of installations. The company aims to ensure the nominal operation of all installations while complying with various environmental, operational, and health & safety regulations. Read More
Solution	ENGIE Solutions uses Geoconcept's Opti-Time solution for scheduling and dispatching maintenance interventions. The scheduling teams draw up weekly, monthly, quarterly, and biannual maintenance visits as stipulated by the maintenance contracts. They establish an annual schedule that serves as a baseline for smoothing the technical workload and incorporate any contingencies during the week. Dispatchers handle corrective interventions, analyzing customer requests and assigning tasks to technicians based on urgency and availability. Mobile field technicians are equipped with tablets that have internally developed software and access to the Opti-Time interface. This allows them to access their schedules, carry out monitoring and surveillance tasks, and upload start and finish times for each intervention. The mobile device is synced to a GSM network, enabling real-time communication between technicians and the scheduling unit. The company is also exploring additional features of Opti-Time, such as real-time traffic monitoring and vehicle tracking, to further optimize technician workload and reduce journey times. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Machine Learning

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Buildings

Utilities

Applicable Functions

Facility Management

Maintenance

Use Cases

Fleet Management

Predictive Maintenance

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

ENGIE Solutions faces the challenge of managing a diverse range of installations, including boilers, air-cooling towers, cogeneration power systems, and heating and refrigeration networks. Each installation requires different types of expertise and is subject to various regulations, making the scheduling of maintenance interventions complex. The company needs to ensure that all regulatory visits and operational maintenance interventions are carried out on time, while also taking into account customer constraints and the legal number of working hours per day. Additionally, the company aims to achieve convergence of tools and processes across its agencies to improve efficiency and service delivery.

About Customer

ENGIE Solutions is a part of the ENGIE group, which focuses on B2B energy operations. The company has restructured its operations to be more customer-focused, organizing its work streams into three business units: Town and Local Authorities, Industry, and the Tertiary and Proximity sector. ENGIE Solutions employs 7,000 technical staff and field workers who carry out installation maintenance for a wide range of customers. The company handles a multitude of installations, including boilers in residential buildings, air-cooling towers on industrial sites, cogeneration power systems, and heating and refrigeration networks. Each installation is managed by an agent, and technicians are assigned to service a certain number of installations. The company aims to ensure the nominal operation of all installations while complying with various environmental, operational, and health & safety regulations.

Solution

ENGIE Solutions uses Geoconcept's Opti-Time solution for scheduling and dispatching maintenance interventions. The scheduling teams draw up weekly, monthly, quarterly, and biannual maintenance visits as stipulated by the maintenance contracts. They establish an annual schedule that serves as a baseline for smoothing the technical workload and incorporate any contingencies during the week. Dispatchers handle corrective interventions, analyzing customer requests and assigning tasks to technicians based on urgency and availability. Mobile field technicians are equipped with tablets that have internally developed software and access to the Opti-Time interface. This allows them to access their schedules, carry out monitoring and surveillance tasks, and upload start and finish times for each intervention. The mobile device is synced to a GSM network, enabling real-time communication between technicians and the scheduling unit. The company is also exploring additional features of Opti-Time, such as real-time traffic monitoring and vehicle tracking, to further optimize technician workload and reduce journey times.

Impact #1	The shift to daily planning for technicians has significantly improved the ability to track daily activity and monitor interventions in real-time.
Impact #2	The implementation of Geoconcept's Opti-Time solution has enabled centralized scheduling, ensuring that tasks are delegated to technicians with the right competencies and availability.
Impact #3	The use of mobile devices has made operations almost paperless, allowing technicians to upload start and finish times for each intervention and issue relevant paperwork to customers digitally.

Impact #1

The shift to daily planning for technicians has significantly improved the ability to track daily activity and monitor interventions in real-time.

Impact #2

The implementation of Geoconcept's Opti-Time solution has enabled centralized scheduling, ensuring that tasks are delegated to technicians with the right competencies and availability.

Impact #3

The use of mobile devices has made operations almost paperless, allowing technicians to upload start and finish times for each intervention and issue relevant paperwork to customers digitally.

Benefit #1	ENGIE Solutions employs 7,000 technical staff and field workers.
Benefit #2	The company has been using Geoconcept's Opti-Time solution for the last ten years.
Benefit #3	The scheduling teams draw up maintenance visits on a weekly, monthly, quarterly, and biannual basis.

Benefit #1

ENGIE Solutions employs 7,000 technical staff and field workers.

Benefit #2

The company has been using Geoconcept's Opti-Time solution for the last ten years.

Benefit #3

The scheduling teams draw up maintenance visits on a weekly, monthly, quarterly, and biannual basis.

Download PDF Version

Overview

Maintenance intervention planning: a strategic challenge for ENGIE Solutions

Operational Impact

Quantitative Benefit