Case Studies MadPC chooses Atera to boost productivity

Edit This Case Study Record

	MadPC chooses Atera to boost productivity

MadPC chooses Atera to boost productivity

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Education
Applicable Functions	Business Operation Facility Management
Use Cases	Predictive Maintenance Remote Asset Management Remote Control
Services	Software Design & Engineering Services System Integration
Challenge	Among the challenges facing Gabriel Bariatti are recurring security issues. Whether on campus, with students and professors, or in the companies he deals with, users have little or no awareness of good practices. But it's also worth mentioning the numerous tickets that the IT specialist initially tries to manage on his own. The IT estate is large, and interventions suffer from a lack of visibility across the various sites. There is a growing need for analysis reports. The system can also generate analyses and reports. Read More
About Customer	As CIO, Gabriel Bariatti is in charge of the 650 computer workstations and network at the Vincent de Paul campus in Avignon. This is a colossal task, given that he is the only person in charge and that the workstations are spread over 4 locations. At the same time, the CIO has established his own company, MadPC, in which he manages the networks of some forty customers as an MSP. In other words, Gabriel Bariatti's schedule is very full. This IT professional quickly got tired of dealing with the most pressing issues, and wasting precious time on repetitive tasks such as upgrades. Read More
Solution	Gabriel Bariatti appreciated the simplicity of installing Atera, both on the Vincent de Paul campus and for his company MadPC. Very quickly, the CIO observed 'a real reduction in routine maintenance tickets.' In this context, outsourcing was the only viable solution. Gabriel Bariatti chose Atera. The platform quickly enabled him to become more efficient and proactive. Rather than responding to problems as they arise, the CIO now prefers to anticipate them. Atera gives him the resources to do so. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Education

Applicable Functions

Business Operation

Facility Management

Use Cases

Predictive Maintenance

Remote Asset Management

Remote Control

Services

Software Design & Engineering Services

System Integration

Challenge

Among the challenges facing Gabriel Bariatti are recurring security issues. Whether on campus, with students and professors, or in the companies he deals with, users have little or no awareness of good practices. But it's also worth mentioning the numerous tickets that the IT specialist initially tries to manage on his own. The IT estate is large, and interventions suffer from a lack of visibility across the various sites. There is a growing need for analysis reports. The system can also generate analyses and reports.

About Customer

As CIO, Gabriel Bariatti is in charge of the 650 computer workstations and network at the Vincent de Paul campus in Avignon. This is a colossal task, given that he is the only person in charge and that the workstations are spread over 4 locations. At the same time, the CIO has established his own company, MadPC, in which he manages the networks of some forty customers as an MSP. In other words, Gabriel Bariatti's schedule is very full. This IT professional quickly got tired of dealing with the most pressing issues, and wasting precious time on repetitive tasks such as upgrades.

Solution

Gabriel Bariatti appreciated the simplicity of installing Atera, both on the Vincent de Paul campus and for his company MadPC. Very quickly, the CIO observed 'a real reduction in routine maintenance tickets.' In this context, outsourcing was the only viable solution. Gabriel Bariatti chose Atera. The platform quickly enabled him to become more efficient and proactive. Rather than responding to problems as they arise, the CIO now prefers to anticipate them. Atera gives him the resources to do so.

Impact #1	Rapid replacement of time-consuming manual processes by automated ones.
Impact #2	Cut ticket management time by a third.
Impact #3	More time for strategic projects.

Impact #1

Rapid replacement of time-consuming manual processes by automated ones.

Impact #2

Cut ticket management time by a third.

Impact #3

More time for strategic projects.

Benefit #1	Significantly improved security, especially on campus.

Benefit #1

Significantly improved security, especially on campus.

Download PDF Version

Overview

MadPC chooses Atera to boost productivity

Operational Impact

Quantitative Benefit