Documoto Case Studies MacLean Drills Publishing Time Down to Minutes

	MacLean Drills Publishing Time Down to Minutes Documoto

MacLean Drills Publishing Time Down to Minutes

Documoto

Technology Category	Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries	Mining
Applicable Functions	Discrete Manufacturing Maintenance
Use Cases	Asset Health Management (AHM) Inventory Management
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	MacLean, a company that designs, manufactures, and supports engineered solutions across the mining, municipal, and waste management sectors, faced challenges in unifying internal and external documentation. They needed a solution that could help them create and publish parts catalogs efficiently and improve their aftermarket customer experience by connecting their customers to their machine technical documentation. The previous processes were time-consuming and would take weeks to complete. They also lacked shopping cart capability for their customers. Read More
About Customer	MacLean is a company that designs, manufactures, and supports engineered solutions across various sectors including mining, municipal, and waste management. The company's mining division builds a comprehensive line of mobile equipment in the ground support, ore flow, and utility vehicle product categories. MacLean has been innovating underground mining equipment solutions for over 40 years. Founded in 1973, MacLean remains based in Ontario’s southern Georgian Bay region, with service and support branches across Canada and a global network of branches. They serve branches in the US, Mexico, Peru, South Africa, and Australia. Read More
Solution	MacLean opted for Documoto to help them improve publishing processes, enhance customer experience, and connect with their back-office systems to automate purchasing. The Documoto Professional Services team worked alongside MacLean’s marketing, documentation, IT, & aftermarket support staff to guide the implementation process. After MacLean’s cloud environment was configured and the documentation staff completed Documoto training, they began migrating parts data and illustrations into the new system. With assistance from the Documoto Professional Services staff, MacLean’s portal was rolled out to a select group of customers for initial testing. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Mining

Applicable Functions

Discrete Manufacturing

Maintenance

Use Cases

Asset Health Management (AHM)

Inventory Management

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

MacLean, a company that designs, manufactures, and supports engineered solutions across the mining, municipal, and waste management sectors, faced challenges in unifying internal and external documentation. They needed a solution that could help them create and publish parts catalogs efficiently and improve their aftermarket customer experience by connecting their customers to their machine technical documentation. The previous processes were time-consuming and would take weeks to complete. They also lacked shopping cart capability for their customers.

About Customer

MacLean is a company that designs, manufactures, and supports engineered solutions across various sectors including mining, municipal, and waste management. The company's mining division builds a comprehensive line of mobile equipment in the ground support, ore flow, and utility vehicle product categories. MacLean has been innovating underground mining equipment solutions for over 40 years. Founded in 1973, MacLean remains based in Ontario’s southern Georgian Bay region, with service and support branches across Canada and a global network of branches. They serve branches in the US, Mexico, Peru, South Africa, and Australia.

Solution

MacLean opted for Documoto to help them improve publishing processes, enhance customer experience, and connect with their back-office systems to automate purchasing. The Documoto Professional Services team worked alongside MacLean’s marketing, documentation, IT, & aftermarket support staff to guide the implementation process. After MacLean’s cloud environment was configured and the documentation staff completed Documoto training, they began migrating parts data and illustrations into the new system. With assistance from the Documoto Professional Services staff, MacLean’s portal was rolled out to a select group of customers for initial testing.

Impact #1	The time required to update technical documentation has been reduced dramatically, from weeks to minutes.
Impact #2	The system has also helped with onboarding new employees from a training perspective. New employees can get up to speed in as little as three weeks.
Impact #3	The self-service support and ordering options have improved customer engagement.

Impact #1

The time required to update technical documentation has been reduced dramatically, from weeks to minutes.

Impact #2

The system has also helped with onboarding new employees from a training perspective. New employees can get up to speed in as little as three weeks.

Impact #3

The self-service support and ordering options have improved customer engagement.

Benefit #1	Over 400 users globally and 12,000 monthly media views.

Benefit #1

Over 400 users globally and 12,000 monthly media views.

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Overview

MacLean Drills Publishing Time Down to Minutes

Operational Impact

Quantitative Benefit