Case Studies Machine Shop Grows While Maintaining Control
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Machine Shop Grows While Maintaining Control

Functional Applications - Computerized Maintenance Management Systems (CMMS)
Functional Applications - Enterprise Resource Planning Systems (ERP)
Aerospace
Business Operation
Discrete Manufacturing
Quality Assurance
Inventory Management
Predictive Maintenance
Process Control & Optimization
Software Design & Engineering Services
System Integration
In 1993, East Side had grown to an 18 employee ship and realized that its manual methods of shop management were no longer adequate if growth were to continue without sacrificing quality and customer service. Job shop manufacturing software was needed to assist in: tracking jobs, managing deliveries and providing accurate machine shop costing. It was also beginning to become apparent that manual bookkeeping and accounting procedures could no longer provide the accurate and timely financial control that was necessary for a growing company.
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East Side Machine, located in Webster, NY, has been providing CNC turning, milling and other precision machining services since 1984, serving primarily the mass transit, medical, aerospace and motion control industries. Working from customer supplied engineered drawings, the job shop produces each part according to specifications. Today, with over 30 shop employees, East Side has built a reputation for high quality and on-time delivery, resulting in numerous repeat orders and highly satisfied customers.
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East Side Machine evaluated several job shop manufacturing software products before selecting a system. Realtrac was chosen because of its versatility in offering various options, its ability to track jobs in Real-Time and its purchasing and inventory features, especially designed for job shop manufacturing. Realtrac’s ease of use and quick implementation was also a major factor. QuickBooks Pro accounting software was installed in 1995 upon recommendation of East Side’s accountant because it integrated smoothly with Realtrac, was extremely user friendly and offered great customer support.
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Realtrac helped East Side get the software up and running very quickly and the benefits were realized almost immediately. Processing of customer orders were expedited and the status of current jobs became available in Real-Time.
Machine bottlenecks could be predicted ahead of time allowing the company to better manage delivery schedules. Realtrac’s Real-Time job costing feature became an important aid in predicting profitability and managing the purchasing of material and outside services became more efficient.
Implementation of Realtrac also aided greatly in East Side obtaining its job shop ISO 9000 certification. The process plans, inspection results, employee job transactions, material purchases and all the activity from time of order to the actual delivery is accurately tracked.
East Side Machine grew from 18 employees to over 30 employees.
The company achieved ISO 9000 certification.
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