Software AG Case Studies Lyreco Accelerates Enterprise Digitalization with “Cloud of Things” IoT Platform

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	Lyreco Accelerates Enterprise Digitalization with “Cloud of Things” IoT Platform Software AG

Lyreco Accelerates Enterprise Digitalization with “Cloud of Things” IoT Platform

Software AG

Technology Category	Platform as a Service (PaaS) - Device Management Platforms Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Retail
Applicable Functions	Sales & Marketing
Use Cases	Inventory Management Predictive Maintenance Real-Time Location System (RTLS)
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Lyreco, a global office supply distributor, was facing challenges in real-time stock and sales insight. The company was in need of improving service assurance and driving operational cost savings from restocking and servicing machines. The lack of real-time data was causing inefficiencies in their operations and was affecting their customer service levels. The company was also looking for ways to innovate and take advantage of a connected, digital future. They wanted to embed IoT technology in their products to redefine their relationship with their partners and customers. Read More
About Customer	Lyreco is one of the world’s largest office supply distributors. The company has 10,000 employees spread across 45 countries. Every day, Lyreco delivers 235,000 boxes to customers. The company prides itself on operational excellence in its processes, customer satisfaction, and high levels of environmental stewardship. It has obtained both ISO 9001 Quality Assurance and ISO 14001 Environmental Impact Compliance certifications. Lyreco is a key supplier of Nespresso premium coffee and coffee machines for businesses. The company recognizes that more and more of the products its customers desire are becoming connected. This connectivity provides Lyreco’s customers with deeper insights into product usage and often allows customers to decrease operational expenses, increase environmental awareness, and innovate with new service offerings. Read More
Solution	To address these challenges, Lyreco adopted the Cumulocity VendMe solution for Nespresso coffee and coffee machines. This IoT solution facilitates the collection of data from vending machine and stock and operations management applications, all powered by the Cumulocity IoT platform. The full Cumulocity solution provides Lyreco with real-time stock and sales analysis, a unique configuration of Lyreco machine operations, a set of stock-level business rules, and integration to Lyreco business systems. The solution was set up and available in two weeks. It provided service assurance to maximize customer service levels, stock management analytics, and process support. The solution was fully integrated with Lyreco's SAP® Enterprise Resource Planning (ERP) system and also included an Android® and iPhone® smartphone operator app. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Device Management Platforms

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Retail

Applicable Functions

Sales & Marketing

Use Cases

Inventory Management

Predictive Maintenance

Real-Time Location System (RTLS)

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Lyreco, a global office supply distributor, was facing challenges in real-time stock and sales insight. The company was in need of improving service assurance and driving operational cost savings from restocking and servicing machines. The lack of real-time data was causing inefficiencies in their operations and was affecting their customer service levels. The company was also looking for ways to innovate and take advantage of a connected, digital future. They wanted to embed IoT technology in their products to redefine their relationship with their partners and customers.

About Customer

Lyreco is one of the world’s largest office supply distributors. The company has 10,000 employees spread across 45 countries. Every day, Lyreco delivers 235,000 boxes to customers. The company prides itself on operational excellence in its processes, customer satisfaction, and high levels of environmental stewardship. It has obtained both ISO 9001 Quality Assurance and ISO 14001 Environmental Impact Compliance certifications. Lyreco is a key supplier of Nespresso premium coffee and coffee machines for businesses. The company recognizes that more and more of the products its customers desire are becoming connected. This connectivity provides Lyreco’s customers with deeper insights into product usage and often allows customers to decrease operational expenses, increase environmental awareness, and innovate with new service offerings.

Solution

To address these challenges, Lyreco adopted the Cumulocity VendMe solution for Nespresso coffee and coffee machines. This IoT solution facilitates the collection of data from vending machine and stock and operations management applications, all powered by the Cumulocity IoT platform. The full Cumulocity solution provides Lyreco with real-time stock and sales analysis, a unique configuration of Lyreco machine operations, a set of stock-level business rules, and integration to Lyreco business systems. The solution was set up and available in two weeks. It provided service assurance to maximize customer service levels, stock management analytics, and process support. The solution was fully integrated with Lyreco's SAP® Enterprise Resource Planning (ERP) system and also included an Android® and iPhone® smartphone operator app.

Impact #1	The solution provides considerable improvement in customer service levels, with out-of-order and out-of-stock issues reduced to nearly zero.
Impact #2	Management of coffee machines and inventory can be fully automated and based on real-time usage, saving both fuel and money.
Impact #3	Adoption of the vending application based on the leading IoT platform ensures Lyreco can meet its future requirements for innovative services.

Impact #1

The solution provides considerable improvement in customer service levels, with out-of-order and out-of-stock issues reduced to nearly zero.

Impact #2

Management of coffee machines and inventory can be fully automated and based on real-time usage, saving both fuel and money.

Impact #3

Adoption of the vending application based on the leading IoT platform ensures Lyreco can meet its future requirements for innovative services.

Benefit #1	Reduced out-of-order and out-of-stock situations to a minimum.
Benefit #2	Reduced costs by improving operational processes.

Benefit #1

Reduced out-of-order and out-of-stock situations to a minimum.

Benefit #2

Reduced costs by improving operational processes.

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Overview

Lyreco Accelerates Enterprise Digitalization with “Cloud of Things” IoT Platform

Operational Impact

Quantitative Benefit