Case Studies
Luxury hotel assessment company turns customer feedback into action using AI
Overview
Analytics & Modeling - Machine Learning Analytics & Modeling - Natural Language Processing (NLP) Application Infrastructure & Middleware - Data Visualization | |
Business Operation | |
Data Science Services System Integration | |
Operational Impact
LQA can now view the data output through various lenses, including root drivers of customer satisfaction and NPS scores, churn and retention analysis, brand monitoring, and issue detection. | |
The company can run regression analyses on how people talk about luxury hotels in both guest surveys and social media, providing scientific and quantifiable score drivers. | |
Clients can take action on these insights to elevate the guest experience and generate economic impact for the hotel and the brand. | |
Quantitative Benefit
Analyze customer feedback in minutes. | |
Evaluate feedback in 14 different languages. | |
Cut costs through automation of customer research. | |