Text Case Studies Luxury Estates International delivers the best first–class service thanks to LiveChat

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	Luxury Estates International delivers the best first–class service thanks to LiveChat Text

Luxury Estates International delivers the best first–class service thanks to LiveChat

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Technology Category	Functional Applications - Remote Monitoring & Control Systems
Applicable Functions	Sales & Marketing
Services	Software Design & Engineering Services
Challenge	Luxury Estates International (LEI), a real estate brokerage specializing in luxury real estate, needed a tool to respond to all domestic and international clientele 24/7. Their customers were making life-changing decisions and required immediate answers to their questions. The goal was to enable both buyers and sellers to find answers quickly by interacting with them in real time. The company also wanted to ensure that the chat tool would fit the look of the website and its luxury homes in the background. Read More
About Customer	Luxury Estates International (LEI) is an upscale real estate brokerage specializing in marketing and selling the world’s finest luxury homes, high rise condos, top–of–the–line penthouses, and most sought after pieces of land. LEI is based in Las Vegas, Nevada, USA. The company is committed to delivering the best first-class customer service to its clients. LEI's clientele includes both domestic and international customers who are making life-changing decisions and require immediate answers to their questions. Read More
Solution	LEI implemented LiveChat on its local site Luxury Homes Las Vegas. The agents use both desktop and mobile application to chat with their visitors whenever such need arises. The company customized its chat window to fit the look of the website and its luxury homes in the background. They set a pre-chat survey, asking visitors about name and basic contact details before starting a chat. They also integrated LiveChat with MailChimp so when visitors fill out the pre–chat survey, they can also sign-up for newsletter campaigns. While chatting, LEI’s agents often use file sharing feature. They send their customers all kinds of files over the chat window. Sometimes LEI’s agents utilize LiveChat to schedule a confidential listing consultation. Read More Log in to view content
Contents

Technology Category

Functional Applications - Remote Monitoring & Control Systems

Applicable Functions

Sales & Marketing

Services

Software Design & Engineering Services

Challenge

Luxury Estates International (LEI), a real estate brokerage specializing in luxury real estate, needed a tool to respond to all domestic and international clientele 24/7. Their customers were making life-changing decisions and required immediate answers to their questions. The goal was to enable both buyers and sellers to find answers quickly by interacting with them in real time. The company also wanted to ensure that the chat tool would fit the look of the website and its luxury homes in the background.

About Customer

Luxury Estates International (LEI) is an upscale real estate brokerage specializing in marketing and selling the world’s finest luxury homes, high rise condos, top–of–the–line penthouses, and most sought after pieces of land. LEI is based in Las Vegas, Nevada, USA. The company is committed to delivering the best first-class customer service to its clients. LEI's clientele includes both domestic and international customers who are making life-changing decisions and require immediate answers to their questions.

Solution

LEI implemented LiveChat on its local site Luxury Homes Las Vegas. The agents use both desktop and mobile application to chat with their visitors whenever such need arises. The company customized its chat window to fit the look of the website and its luxury homes in the background. They set a pre-chat survey, asking visitors about name and basic contact details before starting a chat. They also integrated LiveChat with MailChimp so when visitors fill out the pre–chat survey, they can also sign-up for newsletter campaigns. While chatting, LEI’s agents often use file sharing feature. They send their customers all kinds of files over the chat window. Sometimes LEI’s agents utilize LiveChat to schedule a confidential listing consultation.

Impact #1	LEI's agents are able to quickly convert online visitors to qualified buyers or sellers, expanding the client base and increasing revenue.
Impact #2	LiveChat allows LEI to deliver first–class service.
Impact #3	LiveChat has given LEI an interactive website allowing instant communication and attention.

Impact #1

LEI's agents are able to quickly convert online visitors to qualified buyers or sellers, expanding the client base and increasing revenue.

Impact #2

LiveChat allows LEI to deliver first–class service.

Impact #3

LiveChat has given LEI an interactive website allowing instant communication and attention.

Benefit #1	Customer conversion increased by 30%

Benefit #1

Customer conversion increased by 30%

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Overview

Luxury Estates International delivers the best first–class service thanks to LiveChat

Operational Impact

Quantitative Benefit