Twilio Case Studies LUMINARE's Transformation of COVID-19 Vaccination Process in Texas

	LUMINARE's Transformation of COVID-19 Vaccination Process in Texas Twilio

LUMINARE's Transformation of COVID-19 Vaccination Process in Texas

Twilio

Technology Category	Infrastructure as a Service (IaaS) - Public Cloud Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Healthcare & Hospitals Life Sciences
Applicable Functions	Logistics & Transportation Quality Assurance
Use Cases	Last Mile Delivery Theft Detection
Challenge	Luminare, a healthcare company initially focused on sepsis detection, found itself in a unique position during the COVID-19 pandemic. The company had been using Twilio to power low volume, high-value SMS messaging to physicians and teams as part of their sepsis detection software. However, with the onset of the pandemic, Luminare saw the need to modify its platform to address COVID-19 syndromic surveillance and aid in mass vaccine administration. The challenge was particularly acute in Dallas County, Texas, where the launch of COVID-19 vaccinations in early 2021 led to overwhelmed healthcare systems. The scarcity of healthcare providers to handle appointment scheduling and administration, coupled with paper-based systems requiring a team of over 100 full-time volunteers for data entry and communications, resulted in hours-long waits and only about 2,000 shots administered per day. Read More
About Customer	Luminare is a healthcare company that was initially founded to catch and immediately treat sepsis in hospitalized patients. The company used Twilio to power low volume, high-value SMS messaging to physicians and teams as part of their sepsis detection software. However, with the onset of the COVID-19 pandemic, Luminare pivoted its focus to address COVID-19 syndromic surveillance and aid in mass vaccine administration. The company created a HIPAA-compliant solution with embedded multi-channel communication that could scale to tens of thousands of messages per minute, with reliable delivery. This solution has been used by over 40 public health departments across Texas, New Jersey, Connecticut, Washington State, and Tennessee. Read More
Solution	Luminare created a HIPAA-compliant solution with embedded multi-channel communication that could scale to tens of thousands of messages per minute, with reliable delivery. This solution, known as Innoculate, not only digitized all of the formerly paper-based processing of vaccination records and reporting, but also embedded communications to coordinate every aspect of the vaccine administration. From proactive SMS notifications to join a waitlist to personalized links for appointment scheduling and reminders, to email confirmation of the vaccine record, Luminare’s platform revolutionized the vaccine delivery process. The solution leverages Twilio to implement high throughput toll-free SMS for their vaccine solution given the much greater scale requirement compared to their initial sepsis detection product. By implementing both Twilio SMS and email communications, Luminare increased the probability of message delivery to all demographics. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Public Cloud

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Healthcare & Hospitals

Life Sciences

Applicable Functions

Logistics & Transportation

Quality Assurance

Use Cases

Last Mile Delivery

Theft Detection

Challenge

Luminare, a healthcare company initially focused on sepsis detection, found itself in a unique position during the COVID-19 pandemic. The company had been using Twilio to power low volume, high-value SMS messaging to physicians and teams as part of their sepsis detection software. However, with the onset of the pandemic, Luminare saw the need to modify its platform to address COVID-19 syndromic surveillance and aid in mass vaccine administration. The challenge was particularly acute in Dallas County, Texas, where the launch of COVID-19 vaccinations in early 2021 led to overwhelmed healthcare systems. The scarcity of healthcare providers to handle appointment scheduling and administration, coupled with paper-based systems requiring a team of over 100 full-time volunteers for data entry and communications, resulted in hours-long waits and only about 2,000 shots administered per day.

About Customer

Luminare is a healthcare company that was initially founded to catch and immediately treat sepsis in hospitalized patients. The company used Twilio to power low volume, high-value SMS messaging to physicians and teams as part of their sepsis detection software. However, with the onset of the COVID-19 pandemic, Luminare pivoted its focus to address COVID-19 syndromic surveillance and aid in mass vaccine administration. The company created a HIPAA-compliant solution with embedded multi-channel communication that could scale to tens of thousands of messages per minute, with reliable delivery. This solution has been used by over 40 public health departments across Texas, New Jersey, Connecticut, Washington State, and Tennessee.

Solution

Luminare created a HIPAA-compliant solution with embedded multi-channel communication that could scale to tens of thousands of messages per minute, with reliable delivery. This solution, known as Innoculate, not only digitized all of the formerly paper-based processing of vaccination records and reporting, but also embedded communications to coordinate every aspect of the vaccine administration. From proactive SMS notifications to join a waitlist to personalized links for appointment scheduling and reminders, to email confirmation of the vaccine record, Luminare’s platform revolutionized the vaccine delivery process. The solution leverages Twilio to implement high throughput toll-free SMS for their vaccine solution given the much greater scale requirement compared to their initial sepsis detection product. By implementing both Twilio SMS and email communications, Luminare increased the probability of message delivery to all demographics.

Impact #1	The implementation of Luminare's solution had a significant impact on the vaccination process in Dallas County. Almost overnight, wait times decreased from hours to minutes. Using Luminare, Dallas County was able to deliver almost 2,000 shots per hour and more than 12,000 shots per day on peak days. The software eliminated the need for long lines and significantly increased the efficiency of the vaccination process. Furthermore, Luminare's solution has paved the way for better vaccine delivery in the future, demonstrating how software can be used to solve problems and save lives when developers apply creativity and passion to their work.

Impact #1

The implementation of Luminare's solution had a significant impact on the vaccination process in Dallas County. Almost overnight, wait times decreased from hours to minutes. Using Luminare, Dallas County was able to deliver almost 2,000 shots per hour and more than 12,000 shots per day on peak days. The software eliminated the need for long lines and significantly increased the efficiency of the vaccination process. Furthermore, Luminare's solution has paved the way for better vaccine delivery in the future, demonstrating how software can be used to solve problems and save lives when developers apply creativity and passion to their work.

Benefit #1	500% reduction in wait times
Benefit #2	12,000+ shots administered on a single day
Benefit #3	40+ cities and counties served

Benefit #1

500% reduction in wait times

Benefit #2

12,000+ shots administered on a single day

Benefit #3

40+ cities and counties served

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Overview

LUMINARE's Transformation of COVID-19 Vaccination Process in Texas

Operational Impact

Quantitative Benefit