LogicMonitor Case Studies Lucy Group Prevents Outages Through Centralized Global Monitoring via LogicMonitor

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	Lucy Group Prevents Outages Through Centralized Global Monitoring via LogicMonitor LogicMonitor

Lucy Group Prevents Outages Through Centralized Global Monitoring via LogicMonitor

LogicMonitor

Technology Category	Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Electronics
Applicable Functions	Discrete Manufacturing Logistics & Transportation
Use Cases	Predictive Maintenance Real-Time Location System (RTLS)
Services	Cloud Planning, Design & Implementation Services
Challenge	Lucy Group is a diversified international group with businesses across several sectors and operates in over sixty countries. The Group depends on the availability and performance of its IT and networking infrastructure, which is located in data centers spanning the globe. Before switching to LogicMonitor, Lucy Group used a number of locally managed monitoring tools to keep systems up and running. However, there was no single overview of the infrastructure as a whole, making it hard to efficiently manage their global infrastructure. As the group scaled its infrastructure to meet increased customer demand, a centralized monitoring system became essential to bridging the gap between technical and service delivery teams by providing visibility across the entire global infrastructure. Read More
About Customer	Lucy Group is a diversified international group with operating businesses across a number of sectors: Lucy Castings, Lucy Controls, Lucy Electric and Lucy Real Estate. Since its origin in Oxford, UK, over 200 years ago, the Group has grown and evolved. Lucy Group now employs over 1,400 people across 10 regions and operates in over sixty countries. As a global business, Lucy Group depends on the availability and performance of its IT and networking infrastructure, which is located in data centers spanning the globe. Read More
Solution	After evaluating a number of monitoring platforms, Lucy Group chose LogicMonitor to make life easier within their complicated business and reduce the risk of costly outages. They liked consolidating views within a single pane of glass and through unlimited customizable dashboards. The Lucy Group also liked the SaaS nature of the solution. After just two months, Lucy Group was successfully monitoring 20 services. Today, Lucy Group continues adding workloads to LogicMonitor in addition to enhancing alerts and thresholds to meet business needs. The Group plans to integrate LogicMonitor with tools such as ServiceNow CMDB to enable automated transfer of information between systems and maximize their other tools. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Electronics

Applicable Functions

Discrete Manufacturing

Logistics & Transportation

Use Cases

Predictive Maintenance

Real-Time Location System (RTLS)

Services

Cloud Planning, Design & Implementation Services

Challenge

Lucy Group is a diversified international group with businesses across several sectors and operates in over sixty countries. The Group depends on the availability and performance of its IT and networking infrastructure, which is located in data centers spanning the globe. Before switching to LogicMonitor, Lucy Group used a number of locally managed monitoring tools to keep systems up and running. However, there was no single overview of the infrastructure as a whole, making it hard to efficiently manage their global infrastructure. As the group scaled its infrastructure to meet increased customer demand, a centralized monitoring system became essential to bridging the gap between technical and service delivery teams by providing visibility across the entire global infrastructure.

About Customer

Lucy Group is a diversified international group with operating businesses across a number of sectors: Lucy Castings, Lucy Controls, Lucy Electric and Lucy Real Estate. Since its origin in Oxford, UK, over 200 years ago, the Group has grown and evolved. Lucy Group now employs over 1,400 people across 10 regions and operates in over sixty countries. As a global business, Lucy Group depends on the availability and performance of its IT and networking infrastructure, which is located in data centers spanning the globe.

Solution

After evaluating a number of monitoring platforms, Lucy Group chose LogicMonitor to make life easier within their complicated business and reduce the risk of costly outages. They liked consolidating views within a single pane of glass and through unlimited customizable dashboards. The Lucy Group also liked the SaaS nature of the solution. After just two months, Lucy Group was successfully monitoring 20 services. Today, Lucy Group continues adding workloads to LogicMonitor in addition to enhancing alerts and thresholds to meet business needs. The Group plans to integrate LogicMonitor with tools such as ServiceNow CMDB to enable automated transfer of information between systems and maximize their other tools.

Impact #1	LogicMonitor’s comprehensive and customizable dashboards enabled Lucy Group to retire its previous monitoring tools and create a unique dashboard for each Lucy Group operation that shows relevant business-specific information.
Impact #2	The group has also set up escalation chains within the platform, so that comprehensive information about issues or incidents can be passed efficiently up the chain to make for speedier resolution and informed decision-making and rapid action.
Impact #3	Post-LogicMonitor implementation, there are fewer escalations than before thanks to Lucy Group’s service desk feeling empowered to do more than simply react to issues. Instead, the desk can be proactive with alert thresholds, so that issues can generally be identified and resolved before they reach a stage that requires escalation.

Impact #1

LogicMonitor’s comprehensive and customizable dashboards enabled Lucy Group to retire its previous monitoring tools and create a unique dashboard for each Lucy Group operation that shows relevant business-specific information.

Impact #2

The group has also set up escalation chains within the platform, so that comprehensive information about issues or incidents can be passed efficiently up the chain to make for speedier resolution and informed decision-making and rapid action.

Impact #3

Post-LogicMonitor implementation, there are fewer escalations than before thanks to Lucy Group’s service desk feeling empowered to do more than simply react to issues. Instead, the desk can be proactive with alert thresholds, so that issues can generally be identified and resolved before they reach a stage that requires escalation.

Benefit #1	In the first six months, the only midnight call he received was related to an airconditioning outage at one of the data centers.

Benefit #1

In the first six months, the only midnight call he received was related to an airconditioning outage at one of the data centers.

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Overview

Lucy Group Prevents Outages Through Centralized Global Monitoring via LogicMonitor

Operational Impact

Quantitative Benefit