LogicMonitor Case Studies Louisiana State University's Partnership with LogicMonitor for Enhanced IT Infrastructure

Edit This Case Study Record

	Louisiana State University's Partnership with LogicMonitor for Enhanced IT Infrastructure LogicMonitor

Louisiana State University's Partnership with LogicMonitor for Enhanced IT Infrastructure

LogicMonitor

Technology Category	Infrastructure as a Service (IaaS) - Hybrid Cloud Sensors - Temperature Sensors
Applicable Industries	Buildings Education
Use Cases	Smart Campus Time Sensitive Networking
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Louisiana State University (LSU), with its 35,000 students and over 250 buildings, operates a Network Operations Center (NOC) that runs 24/7, 365 days a year. The university experiences a significant network spike every August when students return to campus. The cyclical nature of this demand presents challenges for the NOC team, who are expected to provide 100% connectivity and uptime across a large environment. To improve visibility and provide a more proactive monitoring experience, LSU needed a unified observability platform that could handle their growing hybrid environment, quick anomaly detection, and automation. As LSU moved towards a modern hybrid IT infrastructure, with some resources remaining on-premises and others in the cloud, the team needed to ensure that their business was functioning properly, getting ahead of any bottlenecks, and delivering top quality service. Read More
About Customer	Louisiana State University, located in Baton Rouge, Louisiana, is a large academic institution with 35,000 students and over 250 buildings. The university operates a Network Operations Center (NOC) that runs 24/7, 365 days a year, ensuring smooth operations for staff and students. The university has been transitioning towards a modern hybrid IT infrastructure, with some resources remaining on-premises and others in the cloud. The NOC team, led by Ethan Bateman, is responsible for maintaining 100% connectivity and uptime across the large environment, particularly during the significant network spike experienced every August when students return to campus. Read More
Solution	LSU partnered with LogicMonitor for a holistic, modern approach to monitoring. LogicMonitor’s SaaS-based approach and unified display provided the NOC team with much-needed visibility into their modern hybrid IT environment, allowing them to anticipate potential issues before they arose. This proactive approach reduced downtime and allowed the team to engage in more value-add operations for their organization. They were able to assist the Engineering and Architecture teams with lifecycle upgrades, install and configure new switches for their Technical Architecture Group, and support strategic initiatives for the institution. Furthermore, accurate root cause analysis helped LSU to quickly identify and escalate issues to the proper administrators for speedy resolution. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Hybrid Cloud

Sensors - Temperature Sensors

Applicable Industries

Buildings

Education

Use Cases

Smart Campus

Time Sensitive Networking

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Louisiana State University (LSU), with its 35,000 students and over 250 buildings, operates a Network Operations Center (NOC) that runs 24/7, 365 days a year. The university experiences a significant network spike every August when students return to campus. The cyclical nature of this demand presents challenges for the NOC team, who are expected to provide 100% connectivity and uptime across a large environment. To improve visibility and provide a more proactive monitoring experience, LSU needed a unified observability platform that could handle their growing hybrid environment, quick anomaly detection, and automation. As LSU moved towards a modern hybrid IT infrastructure, with some resources remaining on-premises and others in the cloud, the team needed to ensure that their business was functioning properly, getting ahead of any bottlenecks, and delivering top quality service.

About Customer

Louisiana State University, located in Baton Rouge, Louisiana, is a large academic institution with 35,000 students and over 250 buildings. The university operates a Network Operations Center (NOC) that runs 24/7, 365 days a year, ensuring smooth operations for staff and students. The university has been transitioning towards a modern hybrid IT infrastructure, with some resources remaining on-premises and others in the cloud. The NOC team, led by Ethan Bateman, is responsible for maintaining 100% connectivity and uptime across the large environment, particularly during the significant network spike experienced every August when students return to campus.

Solution

LSU partnered with LogicMonitor for a holistic, modern approach to monitoring. LogicMonitor’s SaaS-based approach and unified display provided the NOC team with much-needed visibility into their modern hybrid IT environment, allowing them to anticipate potential issues before they arose. This proactive approach reduced downtime and allowed the team to engage in more value-add operations for their organization. They were able to assist the Engineering and Architecture teams with lifecycle upgrades, install and configure new switches for their Technical Architecture Group, and support strategic initiatives for the institution. Furthermore, accurate root cause analysis helped LSU to quickly identify and escalate issues to the proper administrators for speedy resolution.

Impact #1	The implementation of LogicMonitor has transformed LSU's approach to IT infrastructure management. The unified observability provided by LogicMonitor has enabled the NOC team to shift from a reactive to a proactive approach, anticipating and addressing potential issues before they arise. This has not only reduced downtime but also freed up the team to engage in more value-add operations for the university. The ability to conduct accurate root cause analysis has also improved the speed and efficiency of issue resolution. Furthermore, the predictive monitoring capabilities of LogicMonitor have allowed the team to plan and tackle issues ahead of time, leading to more process improvements and fewer mistakes. The partnership with LogicMonitor has also facilitated LSU's migration to a modern hybrid infrastructure while maintaining 100% service availability.

Impact #1

The implementation of LogicMonitor has transformed LSU's approach to IT infrastructure management. The unified observability provided by LogicMonitor has enabled the NOC team to shift from a reactive to a proactive approach, anticipating and addressing potential issues before they arise. This has not only reduced downtime but also freed up the team to engage in more value-add operations for the university. The ability to conduct accurate root cause analysis has also improved the speed and efficiency of issue resolution. Furthermore, the predictive monitoring capabilities of LogicMonitor have allowed the team to plan and tackle issues ahead of time, leading to more process improvements and fewer mistakes. The partnership with LogicMonitor has also facilitated LSU's migration to a modern hybrid infrastructure while maintaining 100% service availability.

Benefit #1	Reduced downtime and outages, leading to better productivity
Benefit #2	Predictive monitoring allows for proactive issue resolution, leading to more process improvements and fewer mistakes
Benefit #3	Decreased manual workload for administrative tasks and platform management

Benefit #1

Reduced downtime and outages, leading to better productivity

Benefit #2

Predictive monitoring allows for proactive issue resolution, leading to more process improvements and fewer mistakes

Benefit #3

Decreased manual workload for administrative tasks and platform management

Download PDF Version

Overview

Louisiana State University's Partnership with LogicMonitor for Enhanced IT Infrastructure

Operational Impact

Quantitative Benefit