Case Studies Lone Tree Link: An Enhanced On-Demand Solution for a Small but Fast-Growing City

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	Lone Tree Link: An Enhanced On-Demand Solution for a Small but Fast-Growing City

Lone Tree Link: An Enhanced On-Demand Solution for a Small but Fast-Growing City

Technology Category	Analytics & Modeling - Predictive Analytics Functional Applications - Fleet Management Systems (FMS) Networks & Connectivity - Network Management & Analysis Software
Applicable Industries	Cities & Municipalities Transportation
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Fleet Management Public Transportation Management Remote Asset Management
Services	Data Science Services System Integration
Challenge	In 2016, the City of Lone Tree launched a pilot on-demand transit solution called Lone Tree Link to provide residents with convenient access to Denver’s regional transportation network and destinations within the City. By late 2018, the City sought to make service improvements, including increasing ridership and reducing cost per passenger, by seeking a new technology provider. The challenge was to enhance the existing service to better meet the needs of a diverse suburban population, which includes long-time residents, first-generation Americans, and young families. The City also needed to cater to several major employers, including a regional office of Charles Schwab, SkyRidge and UCHealth Lone Tree medical centers, the University of Colorado-South Denver, and the Park Meadows and Heritage Hills shopping centers. Read More
About Customer	Lone Tree, CO is a fast-growing suburb of Denver with over 14,000 residents. The city is home to a diverse suburban population that includes long-time residents, first-generation Americans, and young families. It also hosts several major employers, including a regional office of Charles Schwab, SkyRidge and UCHealth Lone Tree medical centers, the University of Colorado-South Denver, and the Park Meadows and Heritage Hills shopping centers. The city launched the Lone Tree Link on-demand transit solution in 2016 to provide residents with convenient access to Denver’s regional transportation network and destinations within the city. Read More
Solution	In late 2018, Lone Tree selected Via to replace its previous on-demand transit technology provider. Building on lessons learned from the pilot, Via partnered with Lone Tree to design a solution that provides a shared-ride alternative to private vehicle use and creates 'links' to regional transportation, including a light rail line to Denver. Via’s solution offers efficiency gains and an enhanced layer of service visibility with proprietary dispatch tools and comprehensive data reporting services that the City’s previous technology provider did not offer. The improved on-demand service is powered by Via’s best-in-class routing and matching algorithm, positioning the City as a regional innovator in public transit by leveraging ridehailing technology for the public good. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Functional Applications - Fleet Management Systems (FMS)

Networks & Connectivity - Network Management & Analysis Software

Applicable Industries

Cities & Municipalities

Transportation

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Fleet Management

Public Transportation Management

Remote Asset Management

Services

Data Science Services

System Integration

Challenge

In 2016, the City of Lone Tree launched a pilot on-demand transit solution called Lone Tree Link to provide residents with convenient access to Denver’s regional transportation network and destinations within the City. By late 2018, the City sought to make service improvements, including increasing ridership and reducing cost per passenger, by seeking a new technology provider. The challenge was to enhance the existing service to better meet the needs of a diverse suburban population, which includes long-time residents, first-generation Americans, and young families. The City also needed to cater to several major employers, including a regional office of Charles Schwab, SkyRidge and UCHealth Lone Tree medical centers, the University of Colorado-South Denver, and the Park Meadows and Heritage Hills shopping centers.

About Customer

Lone Tree, CO is a fast-growing suburb of Denver with over 14,000 residents. The city is home to a diverse suburban population that includes long-time residents, first-generation Americans, and young families. It also hosts several major employers, including a regional office of Charles Schwab, SkyRidge and UCHealth Lone Tree medical centers, the University of Colorado-South Denver, and the Park Meadows and Heritage Hills shopping centers. The city launched the Lone Tree Link on-demand transit solution in 2016 to provide residents with convenient access to Denver’s regional transportation network and destinations within the city.

Solution

In late 2018, Lone Tree selected Via to replace its previous on-demand transit technology provider. Building on lessons learned from the pilot, Via partnered with Lone Tree to design a solution that provides a shared-ride alternative to private vehicle use and creates 'links' to regional transportation, including a light rail line to Denver. Via’s solution offers efficiency gains and an enhanced layer of service visibility with proprietary dispatch tools and comprehensive data reporting services that the City’s previous technology provider did not offer. The improved on-demand service is powered by Via’s best-in-class routing and matching algorithm, positioning the City as a regional innovator in public transit by leveraging ridehailing technology for the public good.

Impact #1	Link On-Demand has provided over 12,000 rides, almost 1,000 per week, compared to just 20,000 rides in 16 months before Via.
Impact #2	As ridership has grown, the cost per passenger has declined by over 30% compared to the previous service.
Impact #3	The City has positioned itself as a regional innovator in public transit by leveraging ridehailing technology for the public good.

Impact #1

Link On-Demand has provided over 12,000 rides, almost 1,000 per week, compared to just 20,000 rides in 16 months before Via.

Impact #2

As ridership has grown, the cost per passenger has declined by over 30% compared to the previous service.

Impact #3

The City has positioned itself as a regional innovator in public transit by leveraging ridehailing technology for the public good.

Benefit #1	41% increase in rides per day over legacy service.
Benefit #2	1,000 passengers per week in a city of 14,000 residents.

Benefit #1

41% increase in rides per day over legacy service.

Benefit #2

1,000 passengers per week in a city of 14,000 residents.

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Overview

Lone Tree Link: An Enhanced On-Demand Solution for a Small but Fast-Growing City

Operational Impact

Quantitative Benefit