Case Studies
Logistics Provider Closes More Business, Develops Stronger Customer Relationship
Overview
Application Infrastructure & Middleware - API Integration & Management Functional Applications - Transportation Management Systems (TMS) | |
Chemicals | |
Business Operation Logistics & Transportation | |
Fleet Management Predictive Replenishment Supply Chain Visibility | |
Software Design & Engineering Services System Integration | |
Operational Impact
The logistics team can now manage contracts and amendments centrally, maintain an approved carrier list and securely share contracted (or tiered) rates with agents. | |
The company significantly differentiated its offerings by enabling customers to compare alternative routing options and total bottom-line costs, including base rates and all additional charges, to optimize carrier selection. | |
The company was able to grow profit margins by applying mark-up rules and adding other value-added services such as documentation fees. | |
Quantitative Benefit
The company can handle additional customers and more requests from each customer without needing additional staff. | |
The logistics team can quickly prepare accurate rate quotes and help clients handle complex rate requests. | |
The LSP can compare full, bottom-line shipment costs (including all applicable accessorial charges) side-by-side prior to booking, allowing the company to capture cost savings for its clients. | |