Genpact Case Studies Logistics major transforms billing process with robotic automation

	Logistics major transforms billing process with robotic automation Genpact

Logistics major transforms billing process with robotic automation

Genpact

Technology Category	Analytics & Modeling - Robotic Process Automation (RPA)
Applicable Industries	Transportation
Applicable Functions	Business Operation
Use Cases	Process Control & Optimization
Challenge	• High operating cost due to manual data collection • Low customer satisfaction due to inaccurate and delayed billing Read More
About Customer	Leading service provider of transportation and logistics services in the US, serving customers across North America, South America, Europe, and Asia. With more than 1,000 locations and 200,000 vehicles, it addresses the transportation and logistics challe Read More
Customer Name	Undisclosed Read More
Solution	• Effective data management to improve accuracy and speed-of-billing forecasts • Automated revenue collection and reporting process for greater visibility Read More Log in to view content
Data Collected	Billing information , Logistics Cost, Order Fulfillment Accuracy, Process Procedure Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Robotic Process Automation (RPA)

Applicable Industries

Transportation

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization

Challenge

• High operating cost due to manual data collection • Low customer satisfaction due to inaccurate and delayed billing

About Customer

Leading service provider of transportation and logistics services in the US, serving customers across North America, South America, Europe, and Asia. With more than 1,000 locations and 200,000 vehicles, it addresses the transportation and logistics challe

Customer Name

Undisclosed

Solution

• Effective data management to improve accuracy and speed-of-billing forecasts • Automated revenue collection and reporting process for greater visibility

Data Collected

Billing information , Logistics Cost, Order Fulfillment Accuracy, Process Procedure

Impact #1	[Product Improvement - Customer Satisfaction] Greater customer satisfaction through process optimization, accurate billing, and precise forecasting

Impact #1

[Product Improvement - Customer Satisfaction]
Greater customer satisfaction through process optimization, accurate billing, and precise forecasting

Benefit #1	Additional $3 million revenue growth over five years
Benefit #2	Potential to bring down the operating cost by ~40%
Benefit #3	Further opportunities identified within order to cash to save another $2 million in the next four years

Benefit #1

Additional $3 million revenue growth over five years

Benefit #2

Potential to bring down the operating cost by ~40%

Benefit #3

Further opportunities identified within order to cash to save another $2 million in the next four years

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Overview

Logistics major transforms billing process with robotic automation

Operational Impact

Quantitative Benefit