Text Case Studies Logical Position scores a 30% sales increase with LiveChat

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	Logical Position scores a 30% sales increase with LiveChat Text

Logical Position scores a 30% sales increase with LiveChat

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Applicable Functions	Sales & Marketing
Challenge	Logical Position, an online marketing agency, was facing stiff competition in the online marketing scene. The cost of landing a customer on their website was around $30. They were looking for a solution to increase their leads and stand out among their competitors. Read More
About Customer	Logical Position is an online marketing agency based in Portland, Oregon. Founded in 2009, the company specializes in cultivating custom Internet marketing campaigns that increase visibility, improve the bottom line, and garner results. With more than 1200 customers, Logical Position is one of the biggest Google Partners in the United States. They are committed to increasing the online revenue and brand strength of their clients through search engine and social media marketing. Read More
Solution	Logical Position implemented LiveChat on their website to offer immediate help for clients who are looking at their site along with 10 other competitor sites. The company's agents use both desktop and mobile apps to chat with potential customers. The iOS and Android LiveChat apps allow them to always be inches away from leads at all times. This implementation turned out to be a big hit, with clients always very pleased that they can use chat to contact Logical Position’s agents. Read More Log in to view content
Contents

Applicable Functions

Sales & Marketing

Challenge

Logical Position, an online marketing agency, was facing stiff competition in the online marketing scene. The cost of landing a customer on their website was around $30. They were looking for a solution to increase their leads and stand out among their competitors.

About Customer

Logical Position is an online marketing agency based in Portland, Oregon. Founded in 2009, the company specializes in cultivating custom Internet marketing campaigns that increase visibility, improve the bottom line, and garner results. With more than 1200 customers, Logical Position is one of the biggest Google Partners in the United States. They are committed to increasing the online revenue and brand strength of their clients through search engine and social media marketing.

Solution

Logical Position implemented LiveChat on their website to offer immediate help for clients who are looking at their site along with 10 other competitor sites. The company's agents use both desktop and mobile apps to chat with potential customers. The iOS and Android LiveChat apps allow them to always be inches away from leads at all times. This implementation turned out to be a big hit, with clients always very pleased that they can use chat to contact Logical Position’s agents.

Impact #1	Logical Position was able to offer immediate help for clients who are looking at their site along with 10 other competitor sites
Impact #2	The company's agents use both desktop and mobile apps to chat with potential customers
Impact #3	The iOS and Android LiveChat apps allow them to always be inches away from leads at all times

Impact #1

Logical Position was able to offer immediate help for clients who are looking at their site along with 10 other competitor sites

Impact #2

The company's agents use both desktop and mobile apps to chat with potential customers

Impact #3

The iOS and Android LiveChat apps allow them to always be inches away from leads at all times

Benefit #1	Since installing LiveChat, the inbound leads Logical Position receives increased by 150%
Benefit #2	Inbound sales went up by a 30-40% margin

Benefit #1

Since installing LiveChat, the inbound leads Logical Position receives increased by 150%

Benefit #2

Inbound sales went up by a 30-40% margin

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Overview

Logical Position scores a 30% sales increase with LiveChat

Operational Impact

Quantitative Benefit