BeyondTrust Case Studies Locknet Locks in Customer Loyalty with BeyondTrust

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	Locknet Locks in Customer Loyalty with BeyondTrust BeyondTrust

Locknet Locks in Customer Loyalty with BeyondTrust

BeyondTrust

Technology Category	Cybersecurity & Privacy - Network Security Analytics & Modeling - Real Time Analytics
Applicable Industries	Finance & Insurance Professional Service
Applicable Functions	Discrete Manufacturing Business Operation
Use Cases	Cybersecurity Remote Asset Management Predictive Maintenance
Services	System Integration Testing & Certification
Challenge	Locknet, a company providing IT security and compliance services, was facing a challenge with their vulnerability assessment process. The process was time-consuming and required technicians to travel to each customer site, which was not cost-effective. The company intended to use vulnerability assessments as a foundation for offering other security services, but the assessments themselves were taking up too much time. Technicians were spending six hours per day in their cars, resulting in lost hours for both the company and its clients. As a result, Locknet was losing money on each vulnerability assessment and was unable to scale its security service offerings. Read More
About Customer	Locknet IT Solutions is a company headquartered in La Crosse, Wisconsin. The company was originally founded to provide IT security and compliance services to the financial sector. Over the past few years, Locknet has been rolling out managed security services to a range of companies, including financial institutions, insurance firms, law firms, and small to medium-sized businesses (SMBs). The company provides managed security services to 400 customers, managing 2,500 end devices for customers. The company was looking for a way to conduct comprehensive vulnerability assessments from a centralized, remote location. Read More
Solution	Locknet decided to implement BeyondTrust's Retina Network Security Scanner, a comprehensive vulnerability assessment tool with remote capabilities and customizable reporting. Unlike other scanners, Retina doesn't require administrative access to remote systems, allowing IT professionals at managed service providers to scan their clients' networks from a central location. When new vulnerabilities are discovered, technicians have the flexibility to run scans from home, the road, or a branch office. BeyondTrust's vulnerability assessment solution is part of a larger integrated threat management suite, designed to work with the Retina Endpoint Protection Platform and the Retina CS Threat Management Platform. With Retina CS in place, MSPs can distribute Retina to multiple customer sites and still maintain centralized control. An intuitive user interface and installation wizards make running a scan simple and quick. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Network Security

Analytics & Modeling - Real Time Analytics

Applicable Industries

Finance & Insurance

Professional Service

Applicable Functions

Discrete Manufacturing

Business Operation

Use Cases

Cybersecurity

Remote Asset Management

Predictive Maintenance

Services

System Integration

Testing & Certification

Challenge

Locknet, a company providing IT security and compliance services, was facing a challenge with their vulnerability assessment process. The process was time-consuming and required technicians to travel to each customer site, which was not cost-effective. The company intended to use vulnerability assessments as a foundation for offering other security services, but the assessments themselves were taking up too much time. Technicians were spending six hours per day in their cars, resulting in lost hours for both the company and its clients. As a result, Locknet was losing money on each vulnerability assessment and was unable to scale its security service offerings.

About Customer

Locknet IT Solutions is a company headquartered in La Crosse, Wisconsin. The company was originally founded to provide IT security and compliance services to the financial sector. Over the past few years, Locknet has been rolling out managed security services to a range of companies, including financial institutions, insurance firms, law firms, and small to medium-sized businesses (SMBs). The company provides managed security services to 400 customers, managing 2,500 end devices for customers. The company was looking for a way to conduct comprehensive vulnerability assessments from a centralized, remote location.

Solution

Locknet decided to implement BeyondTrust's Retina Network Security Scanner, a comprehensive vulnerability assessment tool with remote capabilities and customizable reporting. Unlike other scanners, Retina doesn't require administrative access to remote systems, allowing IT professionals at managed service providers to scan their clients' networks from a central location. When new vulnerabilities are discovered, technicians have the flexibility to run scans from home, the road, or a branch office. BeyondTrust's vulnerability assessment solution is part of a larger integrated threat management suite, designed to work with the Retina Endpoint Protection Platform and the Retina CS Threat Management Platform. With Retina CS in place, MSPs can distribute Retina to multiple customer sites and still maintain centralized control. An intuitive user interface and installation wizards make running a scan simple and quick.

Impact #1	Locknet was able to conduct vulnerability assessments remotely, saving IT from having to travel to each customer site.
Impact #2	The solution provided discovery of all connected computers, routers, and other network devices, even those not officially deployed.
Impact #3	The solution offered executive-level reporting that provides a security overview.

Impact #1

Locknet was able to conduct vulnerability assessments remotely, saving IT from having to travel to each customer site.

Impact #2

The solution provided discovery of all connected computers, routers, and other network devices, even those not officially deployed.

Impact #3

The solution offered executive-level reporting that provides a security overview.

Benefit #1	Locknet saw a three to four times improvement in billing related to technicians.
Benefit #2	Business has tripled in the last year, largely due to the MSP side of the business, and the company is on pace to double again this year.

Benefit #1

Locknet saw a three to four times improvement in billing related to technicians.

Benefit #2

Business has tripled in the last year, largely due to the MSP side of the business, and the company is on pace to double again this year.

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Overview

Locknet Locks in Customer Loyalty with BeyondTrust

Operational Impact

Quantitative Benefit