Case Studies Local Portland Inn Chooses Agilysys rGuest Suite to Strengthen Guest Connections

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	Local Portland Inn Chooses Agilysys rGuest Suite to Strengthen Guest Connections

Local Portland Inn Chooses Agilysys rGuest Suite to Strengthen Guest Connections

Technology Category	Analytics & Modeling - Real Time Analytics
Applicable Functions	Business Operation Facility Management
Services	Software Design & Engineering Services System Integration Training
Challenge	The executive team at Portlander Inn was in search of an innovative property management technology that could help them better understand guest needs and ensure a superior guest experience. They needed a solution that was easy to implement, guest-centric, and capable of driving competitive advantage. The existing systems were not meeting their expectations in terms of functionality and ease of use, which led them to explore various options in the market. The primary challenge was to find a system that could seamlessly integrate with their operations and provide real-time insights into guest preferences and operational performance. Additionally, they required a secure payment gateway to protect guests' financial data and reduce the risks associated with credit card acceptance. Read More
About Customer	Portlander Inn is a local inn located in Portland, known for its convenient location and a variety of amenities including a 24-hour restaurant, fitness facilities, a cinema, and the Ponderosa Lounge, Portland’s Original Country Western Bar. The inn offers free shuttles to both the airport and various destinations around the city, making it a popular choice for travelers. The executive team at Portlander Inn is committed to providing a superior guest experience and was looking for innovative property management technology to better understand and meet guest needs. They selected Agilysys solutions based on their ease of implementation, guest-centric functionality, and ability to drive competitive advantage. Read More
Solution	Portlander Inn selected the Agilysys rGuest Suite, which includes rGuest Stay and rGuest Pay, to address their needs. rGuest Stay is a cloud-based property management system built on the Agilysys rGuest hospitality technology platform. It offers rich integration with applications from Agilysys, its partners, and customers, enabling properties to increase revenue, reduce operating costs, and strengthen guest connections. The system provides real-time management information, allowing hotels to accurately forecast demand and scale services accordingly. rGuest Pay is a secure payment gateway solution that includes validated Point-to-Point Encryption (P2PE), robust tokenization, and a full range of fixed and mobile EMV-ready payment devices. This ensures compliance with new card security regulations and reduces the risks associated with credit card acceptance. The implementation of the rGuest suite at Portlander Inn is expected to enhance guest satisfaction, improve operational efficiency, and provide a competitive edge in the hospitality market. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Applicable Functions

Business Operation

Facility Management

Services

Software Design & Engineering Services

System Integration

Training

Challenge

The executive team at Portlander Inn was in search of an innovative property management technology that could help them better understand guest needs and ensure a superior guest experience. They needed a solution that was easy to implement, guest-centric, and capable of driving competitive advantage. The existing systems were not meeting their expectations in terms of functionality and ease of use, which led them to explore various options in the market. The primary challenge was to find a system that could seamlessly integrate with their operations and provide real-time insights into guest preferences and operational performance. Additionally, they required a secure payment gateway to protect guests' financial data and reduce the risks associated with credit card acceptance.

About Customer

Portlander Inn is a local inn located in Portland, known for its convenient location and a variety of amenities including a 24-hour restaurant, fitness facilities, a cinema, and the Ponderosa Lounge, Portland’s Original Country Western Bar. The inn offers free shuttles to both the airport and various destinations around the city, making it a popular choice for travelers. The executive team at Portlander Inn is committed to providing a superior guest experience and was looking for innovative property management technology to better understand and meet guest needs. They selected Agilysys solutions based on their ease of implementation, guest-centric functionality, and ability to drive competitive advantage.

Solution

Portlander Inn selected the Agilysys rGuest Suite, which includes rGuest Stay and rGuest Pay, to address their needs. rGuest Stay is a cloud-based property management system built on the Agilysys rGuest hospitality technology platform. It offers rich integration with applications from Agilysys, its partners, and customers, enabling properties to increase revenue, reduce operating costs, and strengthen guest connections. The system provides real-time management information, allowing hotels to accurately forecast demand and scale services accordingly. rGuest Pay is a secure payment gateway solution that includes validated Point-to-Point Encryption (P2PE), robust tokenization, and a full range of fixed and mobile EMV-ready payment devices. This ensures compliance with new card security regulations and reduces the risks associated with credit card acceptance. The implementation of the rGuest suite at Portlander Inn is expected to enhance guest satisfaction, improve operational efficiency, and provide a competitive edge in the hospitality market.

Impact #1	The rGuest suite provides visibility into all aspects of operational performance, allowing the inn to make data-driven decisions.
Impact #2	The cloud-based property management system enables seamless integration with other applications, enhancing overall efficiency.
Impact #3	The secure payment gateway reduces the risks associated with credit card acceptance, ensuring guest financial data is protected.

Impact #1

The rGuest suite provides visibility into all aspects of operational performance, allowing the inn to make data-driven decisions.

Impact #2

The cloud-based property management system enables seamless integration with other applications, enhancing overall efficiency.

Impact #3

The secure payment gateway reduces the risks associated with credit card acceptance, ensuring guest financial data is protected.

Benefit #1	Reduction in annual PCI audit costs due to validated Point-to-Point Encryption (P2PE).
Benefit #2	Increased revenue through better demand forecasting and service scaling.
Benefit #3	Reduction in operating costs by leveraging integrated analytics and real-time management information.

Benefit #1

Reduction in annual PCI audit costs due to validated Point-to-Point Encryption (P2PE).

Benefit #2

Increased revenue through better demand forecasting and service scaling.

Benefit #3

Reduction in operating costs by leveraging integrated analytics and real-time management information.

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Overview

Local Portland Inn Chooses Agilysys rGuest Suite to Strengthen Guest Connections

Operational Impact

Quantitative Benefit