Dynatrace Case Studies loanDepot Enhances Lending Journeys with Dynatrace

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	loanDepot Enhances Lending Journeys with Dynatrace Dynatrace

loanDepot Enhances Lending Journeys with Dynatrace

Dynatrace

Technology Category	Infrastructure as a Service (IaaS) - Hybrid Cloud Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Cement Construction & Infrastructure
Use Cases	Construction Management Infrastructure Inspection
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	loanDepot, one of the largest non-bank mortgage lenders in the U.S., has been successful due to its customer-centric loans platform that digitally captures and validates applicant's banking and asset documents and information. This technology-driven transformation has enabled the company to create a revolutionary digital-first approach, simplifying and speeding up transactions. However, as loanDepot's digital offerings grew, its infrastructure and operations became more complex. The company needed a way to move to a more scalable hybrid cloud technology stack, integrate core systems, and deliver new products faster, without affecting the customer experience. The challenge was to maintain its competitive advantage by continually optimizing the customer experience. Read More
About Customer	loanDepot is one of the largest non-bank mortgage lenders in America, with more than 200 market locations. Founded in 2010, the company is committed to supporting local communities and helping millions of customers achieve their financial and homeownership goals. Technology-driven transformation is at the heart of everything loanDepot does. This strategy has enabled the company to create a revolutionary digital-first approach that makes it easier, faster, and less stressful for customers to purchase or refinance a home. Read More
Solution	loanDepot identified Dynatrace as the best fit for its needs, based on its unified platform approach. With Dynatrace, loanDepot was able to establish KPIs for customer journeys and intelligently process the implementation of its digital services. This allowed the company to determine which features were slowing people down and automatically resolve those issues. Dynatrace also provided insights into the business impact of critical customer touchpoints. Furthermore, Dynatrace's unified platform approach supported loanDepot's ability to serve the needs of its customers by bringing its internal and external teams together. It provided the insights that enabled operations teams to identify issues with third parties that needed proactive intervention. Dynatrace also enabled loanDepot to bring together all essential observability data in a single platform, eliminating the need for multiple solutions to monitor the performance of infrastructure, applications, and processes. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Hybrid Cloud

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Cement

Construction & Infrastructure

Use Cases

Construction Management

Infrastructure Inspection

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

loanDepot, one of the largest non-bank mortgage lenders in the U.S., has been successful due to its customer-centric loans platform that digitally captures and validates applicant's banking and asset documents and information. This technology-driven transformation has enabled the company to create a revolutionary digital-first approach, simplifying and speeding up transactions. However, as loanDepot's digital offerings grew, its infrastructure and operations became more complex. The company needed a way to move to a more scalable hybrid cloud technology stack, integrate core systems, and deliver new products faster, without affecting the customer experience. The challenge was to maintain its competitive advantage by continually optimizing the customer experience.

About Customer

loanDepot is one of the largest non-bank mortgage lenders in America, with more than 200 market locations. Founded in 2010, the company is committed to supporting local communities and helping millions of customers achieve their financial and homeownership goals. Technology-driven transformation is at the heart of everything loanDepot does. This strategy has enabled the company to create a revolutionary digital-first approach that makes it easier, faster, and less stressful for customers to purchase or refinance a home.

Solution

loanDepot identified Dynatrace as the best fit for its needs, based on its unified platform approach. With Dynatrace, loanDepot was able to establish KPIs for customer journeys and intelligently process the implementation of its digital services. This allowed the company to determine which features were slowing people down and automatically resolve those issues. Dynatrace also provided insights into the business impact of critical customer touchpoints. Furthermore, Dynatrace's unified platform approach supported loanDepot's ability to serve the needs of its customers by bringing its internal and external teams together. It provided the insights that enabled operations teams to identify issues with third parties that needed proactive intervention. Dynatrace also enabled loanDepot to bring together all essential observability data in a single platform, eliminating the need for multiple solutions to monitor the performance of infrastructure, applications, and processes.

Impact #1	The implementation of Dynatrace has resulted in differentiated customer experiences for loanDepot. The ability to establish KPIs for customer journeys and intelligently process the implementation of its digital services has allowed loanDepot to determine and resolve issues that slow down customers. The unified platform approach of Dynatrace has also enhanced collaboration within the company by bringing internal and external teams together. This was particularly beneficial when loanDepot launched its home equity line of credit (HELOC) business, which relied on integrations with seven different partners. Furthermore, the consolidation of all essential observability data into a single platform has driven efficiency within the company, enabling developers to prioritize their efforts to optimize applications and resolve problems by forecasting the financial impact on the business.

Impact #1

The implementation of Dynatrace has resulted in differentiated customer experiences for loanDepot. The ability to establish KPIs for customer journeys and intelligently process the implementation of its digital services has allowed loanDepot to determine and resolve issues that slow down customers. The unified platform approach of Dynatrace has also enhanced collaboration within the company by bringing internal and external teams together. This was particularly beneficial when loanDepot launched its home equity line of credit (HELOC) business, which relied on integrations with seven different partners. Furthermore, the consolidation of all essential observability data into a single platform has driven efficiency within the company, enabling developers to prioritize their efforts to optimize applications and resolve problems by forecasting the financial impact on the business.

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Overview

loanDepot Enhances Lending Journeys with Dynatrace

Operational Impact