Case Studies Liverpool Community Health's Implementation of MicroStrategy Mobile for Real-Time Data Access

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	Liverpool Community Health's Implementation of MicroStrategy Mobile for Real-Time Data Access

Liverpool Community Health's Implementation of MicroStrategy Mobile for Real-Time Data Access

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Quality Assurance
Use Cases	Remote Asset Management Remote Control
Services	Software Design & Engineering Services System Integration
Challenge	Prior to implementing MicroStrategy, Liverpool Community Health (LCH) faced significant challenges in preparing for board meetings. The process involved manually analyzing data and preparing reports in Excel, which took several weeks. Consequently, the information presented to the board was often outdated by a month. Additionally, staff had to spend several days each month printing and delivering packages to board members, sometimes even requiring courier services for timely delivery. This manual process was not only time-consuming but also costly, leading to inefficiencies in operations and decision-making. Read More
About Customer	Liverpool Community Health (LCH) is an NHS Trust that became operational on November 1, 2010. It serves the communities of Liverpool, Sefton, and Knowsley in the United Kingdom, reaching a population of approximately 750,000 people. LCH employs over 3,000 staff members, 80% of whom are practicing health professionals, including nurses, community matrons, health visitors, doctors, dentists, dieticians, podiatrists, physiotherapists, occupational therapists, and speech and language therapists. The organization focuses on providing healthcare services within the community, enabling people to remain as independent as possible without needing to visit a hospital. Many of these services are available 24/7, ensuring continuous care for the community. Read More
Solution	LCH chose MicroStrategy Mobile to address their challenges. The implementation of MicroStrategy Mobile allowed the board to access near real-time information through the Organizational Performance Electronic Reporting Application (OPERA) on their iPads. This eliminated the need for manual data analysis and report preparation, significantly reducing the time and effort required for board meetings. The mobile solution also enabled board members to drill down into the data to find answers to specific questions, improving the efficiency of meetings and internal operations. Additionally, the success of OPERA has led LCH to consider developing mobile applications for the entire enterprise, aiming to improve the way staff work and enhance information governance. The mobile application also facilitates confidential patient feedback collection, providing instant analysis and acting as a diagnostic tool for staff. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Remote Asset Management

Remote Control

Services

Software Design & Engineering Services

System Integration

Challenge

Prior to implementing MicroStrategy, Liverpool Community Health (LCH) faced significant challenges in preparing for board meetings. The process involved manually analyzing data and preparing reports in Excel, which took several weeks. Consequently, the information presented to the board was often outdated by a month. Additionally, staff had to spend several days each month printing and delivering packages to board members, sometimes even requiring courier services for timely delivery. This manual process was not only time-consuming but also costly, leading to inefficiencies in operations and decision-making.

About Customer

Liverpool Community Health (LCH) is an NHS Trust that became operational on November 1, 2010. It serves the communities of Liverpool, Sefton, and Knowsley in the United Kingdom, reaching a population of approximately 750,000 people. LCH employs over 3,000 staff members, 80% of whom are practicing health professionals, including nurses, community matrons, health visitors, doctors, dentists, dieticians, podiatrists, physiotherapists, occupational therapists, and speech and language therapists. The organization focuses on providing healthcare services within the community, enabling people to remain as independent as possible without needing to visit a hospital. Many of these services are available 24/7, ensuring continuous care for the community.

Solution

LCH chose MicroStrategy Mobile to address their challenges. The implementation of MicroStrategy Mobile allowed the board to access near real-time information through the Organizational Performance Electronic Reporting Application (OPERA) on their iPads. This eliminated the need for manual data analysis and report preparation, significantly reducing the time and effort required for board meetings. The mobile solution also enabled board members to drill down into the data to find answers to specific questions, improving the efficiency of meetings and internal operations. Additionally, the success of OPERA has led LCH to consider developing mobile applications for the entire enterprise, aiming to improve the way staff work and enhance information governance. The mobile application also facilitates confidential patient feedback collection, providing instant analysis and acting as a diagnostic tool for staff.

Impact #1	The implementation of MicroStrategy Mobile has significantly reduced printing costs by eliminating the need for paper packages each month.
Impact #2	Staff time previously spent on manual report creation and package preparation has been freed up, allowing them to focus on more critical tasks.
Impact #3	Board members now have access to near real-time data, enabling them to make more informed decisions during meetings.

Impact #1

The implementation of MicroStrategy Mobile has significantly reduced printing costs by eliminating the need for paper packages each month.

Impact #2

Staff time previously spent on manual report creation and package preparation has been freed up, allowing them to focus on more critical tasks.

Impact #3

Board members now have access to near real-time data, enabling them to make more informed decisions during meetings.

Benefit #1	LCH achieved a payback period of less than one year for the board's mobile devices, considering the savings in paper and time.
Benefit #2	For the entire organization, LCH anticipates a payback period of less than three years for the mobile devices, including the initial investment for setup and management.

Benefit #1

LCH achieved a payback period of less than one year for the board's mobile devices, considering the savings in paper and time.

Benefit #2

For the entire organization, LCH anticipates a payback period of less than three years for the mobile devices, including the initial investment for setup and management.

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Overview

Liverpool Community Health's Implementation of MicroStrategy Mobile for Real-Time Data Access

Operational Impact

Quantitative Benefit